The PJ (poor joke) above might no longer remain a PJ if banana peel is replaced by a typical problematic situation one encounters in daily routine. The question remains unanswered then: Why do some people find it difficult to act beyond cure? They do think 'Prevention is The Best Cure' though! I was no different from them! But now my journey is gathering speed, hopefully in the direction that the blog is supposed to drive towards. Checkout my other blogs and work at http://www.worldOFkaizen.com/

Thursday, 29 May 2014

Drove To Hell ... Almost !

Next day at 0700 hours I was supposed to leave Dahej for Baroda. I was supposed to begin seminar at 0900 hours. I kept checking at reception desk of the hotel but 'No Show' until 0715. So finally I called on driver's number that the company officer had given me.

Driver said he's reaching in 5-minutes. Finally he arrived at 0730 hours, half an hour late.

"Don't worry" he said, when I told him about no time left for "getting ready" the equipment at seminar venue about 170 kilometres away on the outskirts of Baroda.

He took off adjusting his seat. After some time he began telling stories about how drivers get exploited complaining about owner not paying for food nor parking charges, etc. I told him to keep quiet noticing that he was looking back and forth and sideways while driving.

Now he began showing driving skills. He would approach vehicles in front of him charging on to the accelerator, blowing horn that was so weak that only two of us could hear it. He would then charge into the brakes at the last minute and drift into side-lane. I didn't dare to ask him why he didn't plan beforehand to be himself in the available free lane.

Actually I was lucky that he wasn't driving in the night. I had experienced him driving in the night. He seemed to have poor vision that I am sure he wouldn't have admitted to. I could easily notice that he wasn't able to judge vehicles running ahead of him. Sometimes he would bump into stones on road. Sometimes he would look into his wrist watch with almost 30-degree downward bend.

So en-route Baroda, after some time he took city road instead of highway. The signboard showed left turn "to Baroda" while the driver took right turn. When I asked why, ''Don't worry'' was his reply. I could decode his ''Don't worry'' as he approached a fuel pump. I had no option but to express my displeasure after noticing queue there. I told him next time he should be 'all ready' beforehand for a long haul like the current one.

At the fuel station he argued because he had exhausted account-slip that would allow him to fill tank on credit. Somehow he 'managed'.

Inside Bharuch city he kept boasting of cars moving on road from his company's fleet. At a couple of places he drove parallel to some vehicles to wave off his colleague drivers until I reminded him that we were late.

Then at some places he began driving at 60 kmph in spite of being in city's single lane. And then suddenly he would apply brakes at rough patches.

There are cases of head-on collisions or a vehicle bumping into from behind.
At one place he had almost bumped into a speed breaker until I reminded him. His response was: ''Don't take tension''.

After some time we approached Highway to Baroda but he took a subway below it. When asked, he added to my knowledge that he always fetches some holy water to drink from there.

A Govt owned fertiliser company GNFC is on the banks of Narmada river. Entering a 'No Entry' zone he fetched water from their security office, bought some cigarettes and  'Pan Masala' (Indian derivative of tobacco) to chew. Armoured with it he'd another driving style to show. He kept spitting on highway intermittently opening the door while driving: A skill perhaps only Indian drivers have mastered.

Throughout the highway at every opportunity he would take cuts and overtake from wrong side. Incidentally the taxi didn't have left side mirror making the overtake that much more difficult. Once while overtaking from behind a truck, suddenly a tourist bus appeared from opposite side from nowhere. The bus itself was in wrong direction.

When cautioned him to refrain from such risky practices his reply was "I drive on this road daily". Perhaps he meant he drives "like this" driving his passengers "mad" daily. I wished the highway had rumblers all along. Rumblers do restrict such "madness". Continuously driving at steady speeds brings in monotony that in turn brings in 'defects'.

Just about while he was at 100 speed a truck driver took right turn without indication. Now he had an opportunity to show his strength as "Son-of-soil". He sped and parked car right in front of him. Got down. Abused him. Reached to his collar.

Gaining some strength from this 'win' he finally landed me at the destination more than an hour late. Unbelting myself I promptly jumped out of car with a sigh of relief. 

I had no choice but to deeply apologise to the audience for the delay: (since) I had an appointment with a devil and just had a drive little better than Hell !

Also read a few relevant blogposts hereunder:

When Safety Becomes Sorry

Prevention: The Best Cure! ... Is it really so?

WOW Work-Culture: By Telling or Selling

Do you exercise your choice meaningfully

I am afraid ! What do I do !! 

Fearful-Of-Death-of-Birth

Treat Root-causes, Not Symptoms !

Taken-For-Granted ? You Deserve It !!

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture

Tolerate Once, Twice, Thrice?

That's How Morons Work

A Ride To Hell

How To Make A Difference

Thursday, 15 May 2014

When Safety Becomes Sorry

A mother standing in isle of the bus fell on her child holding her hand. Both got injured with their noses profusely bleeding. First-aid box inside the bus was nearly empty. Luckily bus had just taken exit from express-way so emergency aid was accessible.

Both, mother and child with their luggage, were standing in the isle in anticipation of arrival of their destination close by. It was an intercity Volvo with powerful air brakes.

The driver had applied emergency brakes. Reason was a couple of pedestrians walking on road suddenly taking a U-turn. They didn't notice the bus arriving.

Why didn't the driver blow horn in order to alert the pedestrians?

He did try but the horn didn't work. Condition of the horn in high-technology bus had got deteriorated. It was not restored to it's original condition. It was 'fixed' rather than maintaining or refurbishing it. The wires were pulled from steering wheel and left open loosely hanging. Driver did try to touch positive wire to the negative one hanging from top in order to blow the horn in vain. 

So there were three apparent causes of the accident.

One was J-walkers on road haphazardly moving.
Second one was dysfunctional horn that failed to work.
Third one was wrong habits of passengers anxiously standing in isle of the bus nearing it's destination.

Solution to each one of them is imbibing safe practices, safety discipline and improvement attitude. These are generic terms though. People-in-power must drill down to root-causes of symptomatic causes as above.

Root-cause may be lack of training or lack of adequate standards and practices. It may be lack of motivation to follow or enforce discipline to comply with desired standards if ones are established.

'Imbibing attitude' involves involvement of corresponding people: The decision makers if it's a workplace. The parents and teachers if it's at personal level.

Wrong behavior of people (including 'small-people', the children) is a manifested reflection of wrong behavior of their superior's.

It's primarily the people-in-power who can make the difference by behaving in a desired manner. Attitude of the 'watchers' then 'behaves' itself.

Here's a MaiKu© on the topic.

Tom crushed Harry
Root-causes weren't wary
Safety became Sorry

MaiKu© Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blogposts hereunder:

Please consider leaving a comment or sharing this post via social media.

Prevention: The Best Cure! ... Is it really so?

In a Problem?: No Problem ! Dwell A While !!

Beware Of Political-Presentations

Discrimination-is-Cremation of Law-&-Order (Part-1) 
Discrimination-is-Cremation of Law-&-Order (Part-2
Discrimination Cremated! But How Long

Make It Simpler, Rest Will Follow

How To Make A Difference

IQ-EQ-or-SQ: What-is-more-important?

A Ride To Hell

Treat Root-causes, Not Symptoms !

Nauseous Communication Gaps

Do You Cleanup-After-Crisis

Raam or Krishna-Shyam: Tell me Hey Raam!

Will It Work Here

Some Moron ! Some Great !!!

That's How Morons Work

Smart-Moron Who Breaks Your Glass 

WOW Work-Culture: By Telling or Selling

Suggestions On-Sale, None-To-Buy

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture

Tolerate Once, Twice, Thrice?

Taken-For-Granted ? You Deserve It !!

Technology in-place, security dis-placed

I am afraid ! What do I do !! 

Fearful-Of-Death-of-Birth

Take Habits For A Ride

Long time ago, while approaching a crossroad where red light was blinking, I slowed down the jeep that I was driving.

Just about when I was to cross the signal, suddenly a biker overtook me from left in a flash. He almost took a ninety degree turn to right, crossed me and sped away. By the time I could realise what was happening, he evaporated in thin air.

His dangerous adventure was just short of being fatal. His motor cycle narrowly escaped  bumper of my jeep. Perhaps the elephant-god saved him. It was the first day of Lord Ganesha's festival in Mumbai. So what the blind faith may prompt one to believe so.

He took himself for a ride 
Death almost came calling in stride
Why don't habits suicide

Couple of mistakes that he committed was he overtook from wrong side. At the crossroad looking at amber signal in particular he should've slowed down instead of zipping in. He should've stayed in the extreme right lane well beforehand with indication signal ON if he wanted to take right turn.

Perhaps for him those were "I've been doing this for years" kind of 'skills' rather than mistakes. So how does one tackle such 'skill-full' mistakes?

Mistake-proof methods (Poka-yoke) should be in place particularly in high-probability high-risk zones. Poka-yoke is an innovation by Shigeo Shingo at Toyota. Poka stands for a mistake. Yoke stands for proofing against it. It's a commonsense improvement (Kaizen) but with a structure. In order to prevent nail-biting habit, application of something on fingers that tastes bitter is an age-old Poka-yoke used by a typical grandma.

For instance, in accident prone areas there should be guided lane dividers to prevent sudden lane changing habits. Rumblers should be provided to force slowing down at crossroads. Speed measuring devices should be installed alongwith cameras to detect speedsters.

In spite of the above, some practices (Habits!) get ingrained in us so much that they become our second nature. If the habits are for good then it's fine. Otherwise even if you want them to die they don't! Instead they make sure that you do!

By using various grandma kind (Sama-Dama) methods one may try to change habits piece-by-piece. But a piece still remains until you lose your peace. Habits do die but they die hard way.

Habit is a H. A. B. I. T.
Even if you remove H in it, A BIT remains.
Remove A; and BIT still remains.
Remove B; but until you remove 'I' in it, IT still remains.

The only way to remove 'I' in it is to teach IT (the self) by a stick if everything else fails. If you don't, the habit-prone may 'poke' a 'yoke' in the Poka-yoke itself.

Here's a MaiKu© on the topic.

Back-n-forth Habits sway 
Unless they die hardway
Few mistake-proof by-the-way 

MaiKu© Is My-Haiku

Freely ideate it's poetic rhymes

Any objective topic it chimes

Also read a few relevant blogposts hereunder:
Please consider leaving a comment or sharing this post via social media.
Prevention: The Best Cure! ... Is it really so?
In a Problem?: No Problem ! Dwell A While !!
Discrimination-is-Cremation of Law-&-Order (Part-1) 
Discrimination-is-Cremation of Law-&-Order (Part-2
Discrimination Cremated! But How Long
Make It Simpler, Rest Will Follow
IQ-EQ-or-SQ: What-is-more-important?
Treat Root-causes, Not Symptoms !
Raam or Krishna-Shyam: Tell me Hey Raam!
WOW Work-Culture: By Telling or Selling
Taken-For-Granted ? You Deserve It !!
Technology in-place, security dis-placed
I am afraid ! What do I do !! 

Monday, 21 April 2014

Beware Of Political-Presentations

At the time of elections they do two things.

One, political leaders make new promises without timeline to their election manifesto. Their tenure is supposed to be presumed as timeline without any commitment from the politicians. Tenure for National and
State level is five years.

Two, they show their performance as 'achieved' without making any reference to measures of the last manifesto: Measures such as what was promised, how much, of what specifications, within what timeline.

It's but natural that fake statements make up for their speeches. They manage the 'show' by 'show'ing sundries such as facades of rail-station's entries, an escalator here, a footover bridge there, etc. They put their 'best foot forward'. No reference to whether that was a priority nor whether it was in the corresponding election manifesto.

Sometimes the projects 'show'n as complete happen to be the ones that were begun during a couple of tenures before the current election. The one that was supposed to have been completed in the first tenure itself, got delayed until the third or fourth tenure and hence became eligible to be 'show'n.

It's like a local train that was supposed to reach destination within a couple of hours but eventually reached after a couple of days. Smart voters do not turn blind eye to that.

However the current politician does take advantage of marketing it as his own achievement. Credit grabbing! Funny part is sometimes out of their enthusiasm they even end up showing pictures of a rail-line of a railway station as 'achievement'. That had anyway been existing their for ages.

Although this might appear to be a bit of an exaggeration that's the way Indian political presentations are; aesthetic than functional. Look at newspaper advertisements and publicity material during election-time if you don't believe this.

What a good presentation be like?

A good presentation should be a no-presentation at all. 

Real work doesn't need 'presentation'. The surroundings, the workplace (Gemba) itself and each real-element of the process (Gembutsu) 'speaks' the 'dynamism' of the change in realtime (Genjitsu).

If for instance a presentation is needed for commercial reasons, as a checklist it should contain business like dimensions such as before-after pictures of improvements and achievements till-date, period-to-date (PTD), year-to-date (YTD), month-to-date (MTD), week-to-date (WTD), etc. 

Not only it should contain recognition and review of planned versus actual 'results' but also a log of the 'roles performed' and efforts taken during the 'means to the results'. The achievements be compared with promises in terms of productivity and quality-of-life measures, timelines vis-a-vis promises made with corresponding priorities.

I think even a hundredth of candidates won't be able to contest elections if they do so. That's why they don't do so. Rather they make it a 'political-show'.

Story in some corporate houses is no different. Sometimes their 'presentations' are 'better' than politician's ones especially during appraisal times.

Beware: Take a close look at the 'other foot' as well since the 'best foot forward' can be deceptively attractive! A way to do it is believing your eyes than ears. Make deep diving at the real-site (Gemba) 'to see changes' as primary rather than 'hear' presentations away from Gemba. 

Create awareness to compare 'what-was-planned', 'what-it-was' with the improved 'what-it-is-now' and 'what-it-could-be' next. And then present it with their timelines and multi-dimensional (holistic) measures.

Bring out vividly 'what-changes' were driven at root-cause level in order to make the change sustainable.

It does motivate, recognise and reinforce desired behavior of the people who matter if one measures achievements with correct reference lines. 

Otherwise it's sure to promote fire-fighters while demotivating the fire-preventers: A culture of promoting fire-fighting rather than fire-prevention! 

Also read a few relevant blogposts hereunder:

Elections on anvil for voters' will

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-1)

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-2)

WOW Work-Culture: By Telling or Selling

Discrimination-is-Cremation of Law-&-Order (Part-1

Discrimination-is-Cremation of Law-&-Order (Part-2

Discrimination Cremated! But How Long? 

How To Make A Difference

Big-Be Or Bug-Be !

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture

That's how some business partnerships work

Taken-For-Granted ? You Deserve It !!

Treat Root-causes, Not Symptoms !

Talk In Order To Listen

What You See Isn't What's Made

ABCD of India Shining

Sunday, 20 April 2014

Shining On Farmer's Suicides!

Farmer's Suicides is not new to Vidarbha in India.

What's new is newer opportunities and innovations in 'claiming' compensations therefrom.

Few weeks ago a news flashed regarding 73 farmers in Marathwada killing themselves after a freak hailstorm that ruined their crops.

Whether it's a freak one or man-made is a separate topic. But there are strong evidences that this is nature's way to react to excessively unwanted human activities.

It got revived in my mind because of another news I read on twitter today. It was about 334 farmers getting compensated by over 10 million rupees in spite of not having any farm.

The news highlights cozy nexus among local goons, politicians, corrupt officials, other people in power in corresponding departments.

It's actually an open secret. At times a drunkard is worth half a million for such a nexus. Because when a drunkard dies, the nexus conspires. It 'makes' him a 'farmer' who 'committed suicide'. With the help of corrupt bank officials of a small-time cooperative credit society or a bank, it creates fake documents. It gets all other 'documents in order' so that the 'loan' can get compensated and the amount can be distributed.

A research on google will throw light on many such crooked innovations in order to dupe government. Greed drives them for more.

Innovators galore and shining but I am sure investigators are more intelligent and shining.

Will the really affected farmers forgive such conspirators ever?

A MaiKu© hereunder on the topic:

Crooked Innovators galore
Greed drives conspirators for more
Vigilante drives them to shore

MaiKu© Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blogposts hereunder:

Prayer for drought-ridden 10822-Villages

ABCD of India Shining

Some Moron ! Some Great !!!

That's How Morons Work

You seem Reasonable if you appear Un-reasonable

Smart-Moron Who Breaks Your Glass 

WOW Work-Culture: By Telling or Selling

Suggestions On-Sale, None-To-Buy

Can-changing-thoughts-change-a-nation

Do you know a Best-Career-Plan

Wish To Be Planet-Friendly?: Save! 

Don't Save Water on Holi-day

Be Shame-less Or Water-less

कधीतरी सापडेल का शोधता-शोधता ?

Treat Root-causes, Not Symptoms !

You Can’t Take It With You, but You Still Want More

Do You Celebrate Mean-or-Green 

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-1

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-2

Wednesday, 9 April 2014

Talk in-order-to Listen!

I came across an old Argnetine proverb: 'He who speaks, sows; he who listens, reaps.'

A couple of days later, on whatsapp received a picture of Swami Vivekananda that says, "talk to yourself once a day... ."

Do these statements convey different meanings?

First one emphasises listening more than speaking: Listening to others! We are given two ears and one mouth as the rhetoric goes. I often tend to forget this though. Of course at times you need to speak on behalf of the speaker herself to validate that you have understood. This is active listening.

The second statement too emphasises listening but; Listening to self!

Once the art of 'listening to self' is mastered 'listening to others' gets easier.

How does one 'listen to self'?

At subtler level, an intelligent but difficult way is to meditate!

At gross level a simple way is to write a diary; daily if possible!

Some do write a diary but conventionally it tends to be a chronology of events and problems. 

To go any closer to what Swami Vivekananda says, the diary should be about drawing lessons from the events and from one's own behavior.

Then the diary turns out to be 'listening to self' in real sense.
Thoughts and your response to situations change thereafter.
The lessons learnt from mistakes, if any, help improve one's self.
Journey from reaction to pro-action (proactive action) begins.
A step taken towards excellence!

Someday a day dawns with an appointment of a beautiful, handsome, strong and excellent person: The Self: The one that Swami Vivekananda had in mind!

Also read a few relevant blogposts hereunder:

How To Make A Difference

Big-Be Or Bug-Be !

Nauseous Communication Gaps 

Will It Work Here

Some Moron ! Some Great !!!

That's How Morons Work

You seem Reasonable if you appear Un-reasonable

Smart-Moron Who Breaks Your Glass 

WOW Work-Culture: By Telling or Selling

Suggestions On-Sale, None-To-Buy

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture

Tolerate Once, Twice, Thrice?

Taken-For-Granted ? You Deserve It !!

IQ-EQ-or-SQ: What-is-more-important?

Eternally Happy!

In a Problem?: No Problem ! Dwell A While !!

Do you exercise your choice meaningfully

Do You Ask Right Questions

Overworked? Tension? CPU of the mind hung-up?

No Time? Micro-Meditate

Friday, 4 April 2014

Experienced A Delightful Payment !

I was working for this company for the first time.

As usual I sent my diagnostic questionnaire: The tool that helps me in weeding out conn-enquiries. Conn-enquiries are the ones that call for the sake of calling followed by a call to visit them only to have a cup of tea.

Such conn-companies don't realise that primary raw 'material' for offering services is time. Material for product offering can be kept in inventory. Time can't be inventoried: Once gone, is gone for ever. That's why even a TV mechanic or a water-filter mechanic charges visit fees.

So if a company doesn't help you in diagnostics you are likely to end up being a 'pig'. 'Three-Pigs' was the name of my first company where I was one of the three with a mission to scavenge in industries.

If the company answers diagnostic queries, it's likely to be serious and your time is likely to go to the needy. Moreover your time gets saved. Because many a time companies call you to ask the same questions they could have been answered on phone or by mail. Why waste fuel, time and energy kind of questions hardly bother them.

The company I am writing about responded the next day.

Asked for the path-ahead for lean journey alongwith my quotation.

My office sent proforma invoice the next day.

The company sent me their 'supplier registration form' by return with a request to "comply by return". It was followed by a reminder mail saying "Waiting for your immediate reply."

The form was one of the most complete ones that included all the information such as whether my office was a brick or a RCC structure. My office sent back the form promptly duly filled in.

Same evening I got a call saying "Your 'supplier registration' is complete. Please ensure to get bill alongwith you. End of your counseling you will get cheque in your hand."  Communication was crisp and clear.

Deliciously delightful experience! First of it's kind for me!

May be the company had timebound performance criteria for their delivery processes. But I had seen many companies in spite of having such criteria failing to pay even after a couple of years.

A typical Indian company paid me half the amount overdue to me after half century of telephone calls and five times more emails. It wrote-off half, paid me half after two years. That means the money was depreciated by half due to inflation. I have not considered cost of follow-ups though which is actually a part of any Indian's routine.

I used to call my customer-friend every time Sachin Tendulkar used to hit half-century expecting the Sachin-fan's mood to be good, but in vain.

Some such company's performance criteria is to keep more amount in credit than debit. Their unwritten rule is to delay payment multiple times the agreed payment time. Former should overrule the latter or vice versa whichever worked out favorable to them.

This 'taking others for granted' is a typical behavior in high mistrust societies. Hopefully my delightful experience is not a mystery. Actually much more than the performance criteria, it's the culture: the soft dimension that makes the difference.

The delight company happens to be an Indian subsidiary of a Japanese company perhaps richer in the soft dimension: The Kaizen Culture!

Also read a few relevant blogposts hereunder:

WOW Work-Culture: By Telling or Selling 

Make It Simpler, Rest Will Follow

How To Make A Difference 

An Experience of Heart-and-Soul

Take your career in fast lane!

Succession-Plans In Fast Lane!  

Nauseous Communication Gaps 

Do You Cleanup-After-Crisis 

Will It Work Here?  

You seem Reasonable if you appear Un-reasonable 

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture 

Tolerate Once, Twice, Thrice

That's how some business partnerships work 

Taken-For-Granted ? You Deserve It !! 

Customer or Custo-Mer?  

In a Problem?: No Problem ! Dwell A While !! 

Do You Ask Right Questions?