The PJ (poor joke) above might no longer remain a PJ if banana peel is replaced by a typical problematic situation one encounters in daily routine. The question remains unanswered then: Why do some people find it difficult to act beyond cure? They do think 'Prevention is The Best Cure' though! I was no different from them! But now my journey is gathering speed, hopefully in the direction that the blog is supposed to drive towards. Checkout my other blogs and work at http://www.worldOFkaizen.com/
Showing posts with label 3D: Dirty-Danger-Difficult. Show all posts
Showing posts with label 3D: Dirty-Danger-Difficult. Show all posts

Thursday, 1 January 2026

How To Make A Difference

"Which step have you reached today?" The picture with this question makes round on-and-often on social media as also at workplaces (gembas¹).

I don't know its source but would like to give credit to this picture that in a way, among other things, triggered this blogpost.

One can reach the 'top-step' within a moment if one knows "How to make a difference!"

One can make a difference to a given situation by training her brain to be positive. Brain can stay positive by keeping it engaged through positive behaviors.

Here is a 3-point agenda that I try to use in order to engage "myself" in positive actions and stay on the top-step.
1/ Attempt 1-small improvement a day.
2/ Appreciate improvements demonstrated by others.
3/ Say "Thanks" , "Sorry" , "Please" at every opportunity. Good if it's complimented by an action-oriented message fitting the situation rather than merely being goodie-goodie. Good leaders do so: clap as well as "slap" if necessary and appropriate.

Attempt 1-small improvement a day

This helps one to take responsibility to make a difference to status-quo of a given situation. It helps brain to challenge a problematic situation while staying positive on corresponding action.

My S.O.S. commitment to myself is to save-on-something (S.O.S.) each day be it something in the material¹ world or say water¹ or some activity such as say a few wasteful walk-steps.

This may sound like an idiosyncratic fellow, that I am. But it's difficult to dispute the fact that global-warming has crossed threshold levels of warning especially because of greed-based human activity. And of course, driven by the way we measure performance (by want-based results than the need-based input\s - process\es) at both the business as well as at individual level.

If you keenly observe you may find that a lot of human activity is unnecessary & wasteful. If one finds ways and means to combinemerge or eliminate a few activities it can definitely save some material, some human energy as well as ease some difficulties for self and others.

The other day I told a friend of mine that I'm ok with SMS invitation of his son's wedding instead of a hard copy. I even offered him my telephonic time to convince a few common friends so that he could print those many cards less. Helps "Save¹ a Tree" mission! Although it's good if 'such offer' comes from receiver's end, more often than not it gets ridiculed, sometimes as being a miser.

In another instance, a new acquaintance did appreciate my act though, when I humbly returned his business-card after scanning it immediately on Android phone. Hopefully I communicated the message S.O.S. !!!

This brings us to second point of the 3-point agenda.

Appreciate improvement efforts demonstrated by others

This one forces one to catch someone making efforts to do something good and the desired. Remember, "making efforts" or s\he "taking efforts". 

It helps one to "observe" others. It helps to appreciate the 'process' they are involved in rather than waiting for the 'results' of their action that isn't in their control. It forces one to reflect and thereby begin observing "self". It's like subtly learning from others: a source of input for the first point above. 

It also improves your active listening ability.

No need even to say 'Good' while appreciating. Just a 'Smile' as a token of expressing appreciation is OK. It's the fastest and implicit way to recognise others. It's likely to be valued by the receiver because it's done just-in-time (JIT) for the occasion.

I did it the other day when I saw a small boy putting off fan while alighting from lift. In less than a few seconds in the lift, not only I could reinforce his desired behavior but also could earn a friend. Unknowingly I am sure 'thought' process of both of us got triggered in a subtle manner. 

It's like respecting a person by taking cognizance of her efforts. 

Say Thanks, Sorry, Please everyday

This one helps one to express gratitude in an explicit manner. If done particularly when others are at a "receiving end", action-oriented messages fit for the situation also get accepted.

Other day morning my ATM card got stuck. Luckily currency notes came out promptly. Security guard on duty tried his best by fiddling with the keyboard. He seemed to be in a typing-speed contest. After a couple of minutes he acrobatically "slapped" the machine at a couple of spots but in vain. Looking anxiously through the glass as few more morning-walkers joined the queue, he offered to summon another guard on duty on rear-side door of the bank that was yet to open.

By the time both walked in to the scene (the Gemba²) a transaction-slip rolled out of ATM at snail's pace. "It came out  automatically without asking for one", I exclaimed.

"Subahmein machine ko garam honeko time laagta hai (Machine takes time to warm-up in the mornings sometimes.)", one of them said with scenic expressions.

Card however was still stuck inside. Their 'warm-up theory' refused to work this time. Sensing the 'warming temperature' out in the queue, they again "slapped" the machine. By then a bank officer walked in and 'slapped' them with seemingly abusive body language. This time again the machine made fun of all of them. It gently rolled out the card itself without even anyone touching the machine. Fearingly I grabbed the card before it could get "sucked in" again.

Looking at their embarrassed (pinkish-red) faces I said, 'thank-you' and 'sorry-for-the-trouble'. "Now 'please' do some Hansen-kai learning about this frequent 'warming-up theory'. You need to put some operation and maintenance practices in place to remove such abnormalities so that a lot of energy can be saved for yourself as well as for so many people in the morning rush hours.

Although upset, I tried to make a difference by staying cool. That's what was in my control. Of course registered a complaint! 

Doing what's in ones control rather than staying indifferent itself leads to the first-point i. e. making an improvement!! 

All 3-point actions are possible anytime, anywhere, autonomously without any budget, without anyone's permission or approval!!!

Footnotes
1: Go paperless.. is the punchline in my mails that I practice each day. An inefficient paper-mill uses 300-400 ton-water per ton-paper !.. 83,000,000++ton paper is wasted each year !!.. A-Paper-Saved => Lot-of-Water-&-A-Tree-Saved !!
2: Gemba means the workplace where action takes place. One can find a lot many improvement opportunities if the gembutsus (the ATM machine that makes abnormal noise, the card that rolls in, the paper that gets stuck, etc) there are powerfully observed for the way they function. 

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Friday, 4 June 2021

Digital COPQ

I went to the municipality office of a metro city for the birth certificate of my grand daughter.

Process steps that I'd to take were as follows.

Step-1, For enquiry, I went to a window that was closest to the main entry. They directed me to the ENQUIRY window that actually wasn't visible moment you enter the office.

Step-2, On my turn at the 'window' that I was directed to (by the ENQUIRY window) 'asked' me the date of birth of the newborn.

Step-3, The 'window' danced her fingers 'takaa-takaa-tak....' on the keyboard. Kept looking at the screen while 'she' sipped some water reaching out for a sippy-bottle kept on a shelf a couple of arms away. Fortunately, she got the details online.
Lucky that the information from the hospital had reached the municipality office digitally!

Step-4, She gave me a printout of what she saw on the screen.
Told me to go to ENQUIRY window and enquire 'what next'.

Step-5, ENQUIRY window 'told' me to go & take a set of forms from 'that corner', fill name details of the child if naming ceremony is already done & then submit it to the first 'window'.

Step-6, I did so. Filled the forms.

Step-7, Submitted the forms to the first 'window' alongwith the printout given by her earlier. The first 'window' then told me to submit parental identity proofs online. And, to collect the birth certificate online "after the name of the newborn gets registered" two-weeks thereafter.

(Add a few sanitisation steps in-between!)

Step-8, All the above in about a couple of hours; home-to-back-home via the municipality office!
This of course, followed by the ritual of sanitisation & a full bath (the second one of the day) ... in another hour or so!
An hours' nap induced by the tiring drive under the scorching Sun!

Step-9, After getting up, I tried to login to the website but in vain! 
Another, couple of hours wasted. 
Perhaps the website was taking a nap then. 

Step-10, Now, I'm trying to get in touch with an agent and keeping my fingers crossed. 

The labor of the mother was easier, I think!


Worth researching the NVA and the COPQ in this so-called supposed-to-be online digitisation process?
Meanwhile, I am unable to understand the following.

- What was the need for me to drive 40-kilometers to-n-fro under the scorching Sun at 44-degree Celsius?

- What was the need of the ENQUIRY window in the process for the work that could've been told to me by the first 'window' itself?

- Is it that the process-designer of this digital process forgot to consider eliminating such NVAs (which is actually an inevitable step if a Lean-Kaizen-JIT Gemba-exercise is undertaken before any such digital exercise)? Or
- Is it that the VOC & the 3-D in the process (COPP, cost of poor processes) was not 'heard' adequately? Or
- Is it that the additional 'window' step was 'intentional' and on that particular day the intention got skipped inadvertently?

- Why was the sippy-bottle not kept within an arms reach (application of the orderly arrangement principle of Seiton, the Five-S system) unless of course she wanted some exercise by-design? A good thought if the latter was true! 

But, why was the ENQUIRY window itself away from the main entry door? (Missing Seiton because missing Gemba approach to Kaizen and the PDCA-audit of the Gemba itself post any such change initiative!)
About the location of the window itself, good that I didn't dare to INQUIRE!
I wonder the costs (Digital-COPQ) associated with such poorly designed digitisation initiatives particularly being during the COVID times, when in order to curb it everyone is on the journey to eliminate every possible touch-point! The Digital-Corporate-Yoga in its true sense!!

Abbreviations:
COPQ, cost of poor quality
COPP, cost of poor processes
NVA, non-value-activities as Wastes
VOC, voice of customer
3D: Dirty-Danger-Difficult
JIT Just In Time
PDCA: Systematic improvement approach Plan-Do-Check-Act

Also read a few relevant blogposts hereunder:

Do You Force Customers To Quit
In-a-problem ? No-problem! Dwell-a-while!
Customer or Custo-Mer ?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Do you keep curing your brand ?  
customer gets what s/he deserves: Shoddy Quality!  
Listen to iceberg of VOC to acquire customers 
Less With More And More Gets Sore 
Should one care for value ?  
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice?  
The Business Of Businesses 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Strategise To Achieve Targets Daily 
Does recognition really matter 
That's How Morons Work
Simplicity Of Theory Of Relativity
Difference between raam-&-krishna tactics

Tuesday, 31 January 2017

Change is a hearty game!

I wash my cup after tea and plate after food almost immediately. As much early (JIT) you do so, as much lesser resources you consume. Because, they are easier and faster to wash with less water when they are still wet.

The other day I'd to do it with left hand because one of the fingers was swollen after clipping off my nails.

It was difficult for me because I am a right-hander.

Usually any change is difficult but possible. Try signing with your left hand if your are used to doing it with your right hand.

I'd to get the senior management team of a company to try this out the other day. The reason was their impatience on the change management initiative in their company.

It was just about a few weeks having begun the initiative. Each visit the managers would be anxious to know when would their subordinates change their work habits for the better.

Change management is about commitment to change self first (PQI, personal quality initiative). It's about putting in concerted and continued efforts during the process because it's more to do with head (mind) and heart rather than hands (physical actions) alone.

Listening to other's 'voices' (be it your employee or customer or any stakeholder for that matter) actively plays a major role in the change management process. It's not merely hearing but it's about hearing them tactfully and tenderheartedly... Hear-T in short! Active listening creates an emotional connect or a connection with their heart.

Mind (head) always connects a little later. Mind connects only after the heart gets connected. Heart itself gets connected if they see your concerted and continued actions towards the desired change rather than empty speeches and promises.

Their actions to change their habits as desired is the corollary thereafter!

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Mosquito to teach patience
Voice of Customer
No Time? Micro-Meditate 
What do you do when a dog barks at you?
How To Make A Difference 
Conscious Of Self-Esteem
Catch a Butterfly
Overworked? Tension? CPU of the mind hung-up
Do you exercise your choice meaningfully 
IQ-EQ-or-SQ: What-is-more-important
Eternally Happy
In-a-problem? No-problem! Dwell-a-while
I am afraid ! What do I do !! 
Fearful-Of-Death-of-Birth
Take Habits For A Ride 
Happy-Birthday-to-Youooo
Do You Celebrate Mean-or-Green 
Big-Be Or Bug-Be ! 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Are You Good If Others Are Bad?  
Want Need-Or-Want 
Love is Care.. Care is Love !  
Deity is in the eyes of the beholder 
Success-or-failure! What-do-you-like?
Ball-Basin-Team Combine !  Maketh The Smile Divine !! 

Tuesday, 24 January 2017

Mosquito to teach patience

Say, you are busy reading a long pending novel.

A mosquito sits on your left hand.

No sooner you shove it off, another one troubles you.

You get upset. You try to hit it hard.
It escapes leaving a mark on your hand.
The cup of coffee by your side spills over you and over the book as well.

Nothing happens to the mosquito.
You get more angry.
If at all, everything that's wrong happens to you.

You hurt yourself physically.
You mess it up around.
You lose balance of mind as well thinking that everything wrong happens to you and you alone.
That enhances the chances of more reactions rather than a rational response.

Reactions generally tend to be wrong.
You invariably hurt your own-self more.

That's exactly is the result of getting angry.

Not that I'm free from it.
The learning that, however, I draw from it is that there's no point in getting angry.

Reactions tend to damage you your own-self more.
Instead, better to stay in control.
It's better to act (as well as proact) rather than re-act while enjoying the process of tackling the difficulties at hand.

Mosquito is perhaps the reason designed for you to learn patience and to learn to come out as a more composed personality.


If a mosquito can

You too can
Make a difference man


That's my Haiku inspired by the quote of Dalai Lama: "If you think you are too small to make a difference, try sleeping with a mosquito."


Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

No Time? Micro-Meditate 
What do you do when a dog barks at you?
How To Make A Difference 
Conscious Of Self-Esteem
Catch a Butterfly
Overworked? Tension? CPU of the mind hung-up
Do you exercise your choice meaningfully 
IQ-EQ-or-SQ: What-is-more-important
Eternally Happy
In-a-problem? No-problem! Dwell-a-while
I am afraid ! What do I do !! 
Fearful-Of-Death-of-Birth
Take Habits For A Ride 
Happy-Birthday-to-Youooo
Do You Celebrate Mean-or-Green 
Big-Be Or Bug-Be ! 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Are You Good If Others Are Bad?  
Want Need-Or-Want 
Love is Care.. Care is Love !  
Deity is in the eyes of the beholder 
Success-or-failure! What-do-you-like?
Ball-Basin-Team Combine !  Maketh The Smile Divine !! 

5-S reality in Virtual world!


The other day an intern requested for an industrial visit with me.

Normally, it's good to test such requests to know the purpose, their commitment and their preparation. So, I asked him to self-learn through some blogposts before he earns the privilege of the visit. He did do it and earned himself the industrial visit.

Having got impressed by the learning during the visit, he seemingly continued his self-learning.

"Sir I was thinking one thing.. how can we apply 5-S to the I.T. (information technology) industry where everything is virtual?"

I like questions!
Questions show that the mind-factory isn't on strike!!

What's the virtual world by the way?

Conventionally, virtual is virtual if it's without brick and mortar. Hardly anything in this material world is virtual in reality! Even in the spiritual world... where it is subtle though!!  The so-called virtual world does have some hardware, at the least such as, say, computer and corresponding devices for the I.O.T. (internet of things). The office itself that houses the table for the computer, the pendrives, the central processor room, corresponding SOP displays and spares, et all is a reality.

Of course, a typical virtual world primarily may have virtual files. Each file may have some words written on it. The words do get realised if corresponding thoughts are in place.

Good thoughts emerge if mind is free of clutter. Unneeded thoughts are the clutter that the Seiri step of the 5-S can help get rid off. Just as it releases some memory (brain) cells for storage of the needed thoughts, similarly doing Seiri of the virtual files and virtual folders releases some memory bytes and gigabytes for storage on the hard-disk of a computer.


A typical screen design: layout and positioning of information, color codes on it, etc. to make it look aesthetically attractive, and yet functional in performance, difficulty-free with maximum information display with optimised space utilisation, itself is about applying Seiton principles effectively and innovatively. 

Accessing the information just-in-time (JIT): easily in a single click without any waste is about applying 1-is-better principle of Seiri. It helps to keep information live and realistic so that real time changes can be effected while responding to the customer demands rather than based on forecasts.

It helps to keep information live and realistic so that real time changes can be effected while responding to the customer demands rather than from stocks based on forecasts.

Excessive stocks usually tend to be obsolete warranting Seiri on it to prevent obsolescence.

So, like in material world, all the principles of 5-Ss are equally applicable in the 'virtual and spiritual world' as well.

I could write this blogpost almost instantaneouy in reply to the query by the smart intern because Seiton of virtual files and folders was in place on my smartphone.

The picture of the book page that is in this post was handy because of its PEEP on my smartphone. I could accommodate many such value adding files on the limited space on my smartphone because of the Seiri of the unneeded 'unlimited' things (WhatsApp for instance) that don't find space on my phone.



A typical software programme itself applies Seiri technique to eliminate unneeded steps. That's why you see an APP getting smaller and smaller in (MB) size as part of its continual improvement.

So applying 5-S in virtual world is about 5 things:

5-S of the corresponding brick and mortar,
5-S of the corresponding Hardware,
5-S of the corresponding software programmes so that they become leaner,
5-S of the corresponding business related Big-Data so that extracting information out of it is faster,
5-S of the Mind (so that it helps attain meditative state faster).

Also read a few relevant blog-posts hereunder: Please do consider sharing this post or sharing your initiatives on above lines in comment box.

Make It Simpler, Rest Will Follow 
One-Is-Better for JIT 
How To Make A Difference 
Big-Be Or Bug-Be ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Technology in-place, security dis-placed
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Customer or Custo-Mer?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Less With More And More Gets Sore 
Should one care for value?  
ABCD of India Shining
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings

Monday, 18 July 2016

Flirt behind dirt!

Maid was running behind the dirt rolling away until I intervened.

"Close the windows. It's windy today (my friend)".

She closed the door instead and tried to collect the garbage locally in each room.

The dusty part of the dirt continued to escape from gaps under the door. I'd to once again remind her to "close the windows".

Actually so was the standing instruction to be observed while sweeping. But she had to be reminded each time although she herself could see the dust-dirt flying away.

We do find such approach ar workplaces as well.

Sweeping of problems is fine but it's nothing more than a reactive first-aid. 
Until the problem is tackled at its root causes at reasonable level it will keep on recurring like the dust that only finds a new place to resettle else where.

"Closing the windows" was a root-cause at reasonable level of hierarchy because that was what's possible if the room itself is considered as the system in one's own control.

Next level may be is in the control of the municipality if the city itself is considered as the system. 
Towards that end it is a proactive measure with reference to preventing the dust from arising and thereby preventing it from entering the house.

Figure 10.3A: Reduce Dust at source
(Reference:  Visual Management through Five-S: A Japanese Tool of Kaizen by Shyam Talawadekar)

So isn't it's time to go beyond the dirty-run behind the dirt!

Here's my Haiku over it...

Dirty-run behind dirt!
Of no use is flirt!
It'll only hurt!

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Make It Simpler, Rest Will Follow 
How To Make A Difference 
Big-Be Or Bug-Be ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Technology in-place, security dis-placed
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Customer or Custo-Mer?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Less With More And More Gets Sore 
Should one care for value?  
ABCD of India Shining
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings