India won! But Indians lost!

Time to celebrate for Indian cricket team!

The team had completed a mission!!

India had won the 20:20 international series 2-1 against England!!!

The team had completed their tasks over-over-the-over, over-on-over I mean!

Forgetting their own assigned duties and tasks over-on-over, the restaurant staff however in a star hotel seemed to have got distracted by the over-on-over excellent performance of the Indian cricket team.

Most of them gathered around the TV watching the prize ceremony instead of being around customers, except a trainee female staff alone catering to a couple of tables.

Indifference of the manager and staff was strikingly noticeable especially when it was an a-la-carte day instead of a buffet dinner.

Couldn't they've been a little proactive each by a smiling eye-contact with customers! Hardly a  couple of tables were occupied though!

Looking at the TV screen following in the footsteps of her leader seniors, even the trainee staff was found to be filling water in the glass or picking up yet-to-be-finished plate without the consent of the customer! A Waste!!

Can you imagine the Cost-Of-Poor-Quality (COPQ) or rather the Cost-Of-Poor-Service (COPS) of such behaviour in the industry such as Hospitality where the behaviour itself is more important along with the hard quality of course!

Staff busy watching match

Customer fetching her own batch

No one around to catch

That's my Haiku poem dedicated to such Lose-Win behaviour where Indians lost while India won!

Also read a few relevant blogposts hereunder:

Do You Force Customers To Quit
In-a-problem ? No-problem! Dwell-a-while!
Customer or Custo-Mer ?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Do you keep curing your brand ?  
A customer gets what s/he deserves: Shoddy Quality!  
Listen to iceberg of VOC to acquire customers 
Less With More And More Gets Sore 
Should one care for value ?  
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice?  
The Business Of Businesses 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Strategise To Achieve Targets Daily 
Does recognition really matter 
That's How Morons Work
Simplicity Of Theory Of Relativity

Kaizen to overcome procrastination!

Caught a Kaizen
Delayed procrastination

Shunned hallucination

My above Haiku reminded me of the following quote....

Hallucinations are always evidence of cerebral derangement and are common phenomena of insanity. - W. A. Hammond

That's what the state of mind I used to experience whenever I used to step into my office-cum-library. My library is full of books, some bound photocopies, some box-files full of scribbled newspaper cuttings, and some full of case-studies, some manuscripts (including of my own), etc. spread all over the office in various pockets.

Let alone the sight of it, mere thought of visiting it, used to put my mind in disorder. It used to remind me of the pending work, literary in particular, and drive me insane. And then the shortcut used to be to procrastinate!

One day I thought of an instant solution... that of committing to apply Kaizen techniques to become leaner that I taught to others.

Few years ago, on this decision, the first thing I did was to make the office itself redundant over a few years.

In the first year, I forced myself to reduce it to ¹/3rd its original size and rent out the balance.
I did it by being ruthless on some documents that I hardly touched over a few years.
I got the rest of them all closer to each other to accommodate in half of the ¹/3rd space leaving the rest ¹/2 for sitting (and for packing our publications for onward dispatch).
That means so far I was wasting space utilization by almost 67 percent.

Next year onwards I stopped going to the office as a typical office goer.
In any case half my time involves travel in field. Technology made it possible for me to work rest of the month from wherever I was even from under a tree.
That means I was wasting time in logistics.

What did I do to my writing work...... The series of books that were in pipeline! My blogs! Tweets! Facebook, G+ and LinkedIn postings, Haiku, etc. etc.

That's what it was for which were all the funny collections in my library.

First thing I did was to remove all the etc. etc.
I decided 'to be' only on a couple of platforms in social media.

And of course to be Theme-based on that.

That helped me to prioritize the things that I 'must and need to do' rather than that I would 'want to do'. That gave me some time to allocate for writing the pending books.
Here's also an answer to why I 'hide' myself and avoid some non value calls on me.

I broke the writing work into a few palatable pieces. I compiled corresponding papers from the library into smaller files and brought them home. Scanned some for some focused writing that I could do anywhere during travel as well. Mission 'Zero laptop and desktop use' allowed me to use EVERNOTE app innovatively for the 'office under a tree' concept.

After completing the writing work (including publishing some blogposts) the papers and files were discarded.

In short, I applied 5-S on physical as well as on mental processes.
I learnt to 'Switch-On' and 'Switch-Off' at will.

I split work into small pieces that could be accomplished in bits and pieces each day, if not each hour, enjoying booster doses of small accomplishments at regular intervals.

Some tweets and Haiku poems that I could write instantly got converted into blogposts. Both together got converted into Facebook and G+ postings with relevant pictures that I took during travel. Some blogposts got compiled into chapters for the pending books.

In fact I started enjoying living in terms small bites of a few minutes together in order to 'just do it now and here' instead of being bogged down under the pressure of a large project of writing a book over a longer period of a few years say.

I didn't worry too much about mistakes and grammatical errors.
Kaizen approach created multiple chances for me to improve in next PDCA cycle. I could for instance always revise my tweets as well as blogposts.

The process is still ON until I make my remaining ¹/3rd office also redundant!
No doubt it was with some failures.
Although initially I feared failures, I learnt to get over them by working on their causes and committing to work upon failure modes adequately next time.
The PDCA cycle of Kaizen allowed me to forgive myself in the process!

In short,

Be leaner. 
Apply 5-S.
Use technology.
Focus on priorities.
Break work into a few palatable pieces.
Take and complete one piece at a time.
Don't fear mistakes and failures.
Revisit... Be a learner.

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Kaizen, even in air!
In a Problem?: No Problem ! Dwell A While !! 
Forgive Or Don't? 
Soon... Waste-to-Eat ! Sea-to-Drink !!
About my first book World-Of-Kaizen
Listen to iceberg of VOC to acquire customers 

In-big-problem? Wear-hats-to-solve-it!

Taken-For-Granted ? You Deserve It !! 
Strategise To Achieve Targets Daily 
Does recognition really matter 
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Take your career in fast lane! 
Succession-Plans In Fast Lane!  
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!!   
That's How Morons Work
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
Make checklists your friends  
Make It Simpler, Rest Will Follow 
How To Make A Difference 
Big-Be Or Bug-Be ! 
A customer gets what s/he deserves: Shoddy Quality! 
Listen to iceberg of VOC to acquire customers

Penny-Wise Pound-Wiser

Penny-Wise Pound-Wiser

Daily saving countless Water

Being an intelligent Miser

That's the Haiku poem I wrote at the sight of my dinner plate.
Actually each day I tried to be a miser and console myself that I'm an intelligent miser. 

I reason it out of being a so-called self-appointed "intelligent" miser. 

Why? Because I ask some "foolish" questions to every human activity that I see, rather, that "I probe" I should say. 

But I don't have control over some. 

So I be "funny" with myself, with what I've control over. 

My dinner plate for instance.
I 'want' a fresh one. That's my desire.
That's my healthy habit.
But can my 'need' be served by something else?

Can I choose a soiled one that's available from the kitchen after being used for its intended purpose in the cooking process? 

For instance, one in picture is the pot of balance quantity of rice and another one is that balance quantity of curd. 

One plate and one bowl stays fresh!

Also you can see an old newspaper used below the plate so that the table doesn't get soiled. 

Plate reused!

Water saved, waste eliminated!!
Economy for Ecology!!!

How many such activities and avenues possible in a day? 

How much time can be saved that can be used for more value-adding work? 

How much water can be saved each day?

Countless at times!!!

Penny-Wise Pound-Foolish it is to call the self so-called intelligent!

Read a few relevant blogposts hereunder:

Rise-n-Fall in the Rain-Fall 

Take Habits For A Ride 
Can-changing-thoughts-change-a-nation
Do you exercise your choice meaningfully

How To Make A Difference

WOW Work-Culture: By Telling or Selling

Poverty-to-Power of Poetry

Wish To Be Planet-Friendly?: Save ! 

Soon-waste-to-eat, Sea-to-drink !

Don't Save Water on Holi-day

Do You Celebrate Mean-or-Green

Not-Soon, Says Monsoon

Rise-n-Fall in the Rain-Fall   

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-1)

Functional-Aesthetics
Bust-wants, Boom-needs

Should one care for value? 

What You See Isn't What's Made

You seem Reasonable if you appear Un-reasonable

Do You Cleanup-After-Crisis 

Taken-For-Granted ? You Deserve It !! 

Less With More And More Gets Sore 

How To Make A Difference 

Some Moron ! Some Great !!! 

That's How Morons Work

Smart-Moron Who Breaks Your Glass  

WOW Work-Culture: By Telling or Selling 

Suggestions On-Sale, None-To-Buy 

Ridiculous Poison-culture versus Maverick Kaizen-culture 

Tolerate Once, Twice, Thrice? 

Taken-For-Granted ? You Deserve It !! 

Don't Save Water on Holi-day

Water-Hour: What'an-Hour

What-An-Hour it was!

On our monthly-music-meet day, suddenly power went off! 

Although the electricity company had declared timetable for load shedding, usually their poor work practices don't allow them to stick to it. In absence of power to music system our lunch had to be preponed.

I picked up my snack plate that was still around me, rinsed it a bit and reused it for lunch. I used the leftover water from my drinking glass. 

My friend exclaimed at my 'funny' behavior. I said I wash my plate regularly at home as well as wherever else possible. Whenever I wash hands, I pick up at least one utensil to wash. Two-birds-in-One: Hands and the utensil washed using same amount of water that anyway I would've used to wash hands!

While writing this post, I remembered the so-called 'countdown to EARTH HOUR (23rd March at 20.30 hrs)'. Just before it had 'begun', the same friend had reminded me to participate in it. Why not observe such HOURS every MINUTE, I had exclaimed. That I had just returned from a around where I'd put off a couple of fans including one in the toilet. It was left ON by the previous user. 

While I do appreciate importance of such HOURS, the intention can be best evidenced by making it a habit taking it beyond the HOUR.

Hats off to those who instead of waiting until such '20.30 HOUR' head right away to 'Switch-off' an appliance left 'ON' inadvertently though. 

Power generation needs human activity, water and other resources. Salutation is because such people are able to see direct or indirect link of almost every wasted human activity to that of waste of water.

Hats off to those who commit to be conscious to a cause in present tense. Hats off because they don't allow thoughts to constipate. Because they go beyond their 'knowledge' of 'zero-wastage'. They make others learn through their demonstration of 'an-action-each-moment-a-day'.

One must experience the satisfaction one derives and the respect one earns by by committing to 'Save Even-A-Little, At-Each-Opportunity, Each-day, Each-Minute...' rather than once a year on a "Happy........ Day!" 

Read a few relevant blogposts hereunder:

Rise-n-Fall in the Rain-Fall 

Take Habits For A Ride 
Can-changing-thoughts-change-a-nation
Do you exercise your choice meaningfully

How To Make A Difference

WOW Work-Culture: By Telling or Selling

Poverty-to-Power of Poetry

Bird that just chirped

Wish To Be Planet-Friendly?: Save ! 

Soon-waste-to-eat, Sea-to-drink !

Don't Save Water on Holi-day

Do You Celebrate Mean-or-Green

Not-Soon, Says Monsoon

Rise-n-Fall in the Rain-Fall   

Spare-A-Day On Sparrow-Day !

March 20th: The Sparrow-Day!

When I read about The Sparrow-Day a couple of weeks ago suddenly I realised that nests created for them in my house were missing for over a few months.

We had hung one each in each of the balcony of our bedrooms hosting them since over a decade. All of them were stripped during civil maintenance work of our buildings. I was wondering how come all of us at home forgot to put back their homes.

In the barrack kind of buildings (called as chawls in Mumbai) where I was brought up, almost every alternate week there used to be a wedding or a naming ceremony.

Common area between the two rows of the tenements (each being just about 10x10 feet in size) would get crowded with so many activities including children doing their homework to running tiny businesses such as assembling a safety-pin. Among them one would find a typical mother (self employed on assembly line) feeding it's crying child by her side.

"One bite for the Sparrow, one for the Crow", she would rhyme¹ expecting the child to get pacified. The child would eagerly look around trying to locate sparrows.

We could actually see the sparrows dancing around while crows playing their own mischief. In fact we used to maintain wooden nests for the sparrows to breed. So many sparrows would gather around and chirp making the mornings sound beautiful. Toddlers would love to go after them.

Apart from their entertainment value they would play their role in sustaining ecology.

Where have all of them gone?

Modern cities are actually on the verge of making them extinct. Concrete buildings make it difficult for then to make nests. Concretised and dirty surroundings don't allow them to find grains, nor allow them a dust-bath.

What's the solution?

The least we can do is to make up for our mistakes. I made it up by putting back their homes moment I realised my mistake a couple of weeks ago.

It's very simple. Hanging a plastic bag with some padding inside is enough. Sparrows would do the rest.

I also put back a couple of pots full of garden soil so that they could take dust-bath.

Within a couple of days, a couple each in each of the balcony had already finished survey of their prospective homes. To my luck, within another day they moved in lock-stock-and-barrel.

No Advance, No Deposit, No Rent for (their) homes in a city like Mumbai in exchange of an 'Unwritten-Agreement' by sparrows to entertain and help sustain ecology!!

That was a small beginning again, a small difference I had expected from myself by the day of the Sparrow-Day today. Now not only March 20th but for me and my family every-day is a: Happy-Sparrow-Morning wake-up call and a

Happy Sparrow-Day!!!

A ©MaiKu poem on this:

एक घास काऊचा, एक चिऊचा

मोठया घासाचा ध्यास, हाच मोठा विषय चिंतेचा

फरक पडेच 'पड़णा-यास' त्याचा

Footnote-1,
¹In Marathi language the wordings are
एक घास चिऊचा, एक काऊचा ! Read above a ©MaiKu on this.

©MaiKu Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blogposts hereunder:

How To Make A Difference

WOW Work-Culture: By Telling or Selling

Poverty-to-Power of Poetry

Bird that just chirped

Wish To Be Planet-Friendly?: Save ! 

Soon-waste-to-eat, Sea-to-drink !

Don't Save Water on Holi-day

Do You Celebrate Mean-or-Green

Raam or Krishna-Shyam: Tell Me Hey Raam!

The other day someone asked me how should s/he behave with a funny, unpredictable, sham character that always played games at workplace?

I told him to study the difference between epic characters RAAM and KRISHNA-Shyam in order to pick up a few cues and learn therefrom.

Both RAAM and KRISHNA (Shyam is his one of the famous names mostly used in songs and films) are epic characters to be learnt from while sailing through real life.

Both had good intentions!

RAAM always believed that - people always have good intentions, - people always do good. So RAAM always behaved 'good' with all people meaning he applied Saama (साम) strategies. He mostly left people, things and their given situations to themselves, open-ended in order for them to happen and evolve on their own.

Sometimes things did happen as 'good' because as in the epic called Ramayana those times were good as well as people were generally good.

KRISHNA (the character from epic called Mahabharata) also got good intentions delivered from others. But to get measurable delivery in a time-bound and desired manner, he had to keep changing tactics and strategies. He applied Saam (साम) strategies with Raama-like good people but applied guerrilla tactics and strategies (Daamaa-Dandaa-Bhedaa: दाम-दंड-भेद) with bad characters like KANSA.

KRISHNA kept modifying his strategies to suit a given situation because he had to achieve common-good while generally operating in bad times (Kalliyug: कलियुग). In Kalliyug one must face situations fearlessly and courageously.

One must read Bhagwad-Gita to understand Krishna philosophy. As Swami Vivekananda says, in order to understand it better, play football before reading it. You need to be strong physically and mentally to understand it's power.

What's the learning?

While leading our role in achieving a goal for common-good: Be RAAM-like with RAAM-like behavior of people.

But be KRISHNA-like with KANSA-like behavior of people.

A ©MaiKu Poem that the question inspired:

Whenever's a situation sham
Like Saama-Daamaa-Dandaa-Bhedaa' of KRISHNA-Shyam
Not 'Saama' like RAAM

©MaiKu Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blogposts hereunder:

How To Make A Difference

What do you do when a dog barks at you? 

IQ, EQ or SQ: What is more important

Do you exercise your choice meaningfully

Success Or Failure: What Do You Like?

Ridiculous Poison-culture versus Maverick Kaizen-culture

You seem Reasonable if you appear Un-reasonable

Tolerate Once, Twice, Thrice?

Suggestions On-Sale, None-To-Buy! Why? 

Taken-For-Granted ? You Deserve It !!

Nauseous Communication Gaps 

In a Problem?: No Problem ! Dwell A While !! 

Traffic-Footpath-Economy Jam

If you have yet not experienced the scenes as in the pictures you are one of those lucky Indians.

Due to lack of respect for others or due to lack of Kaizen¹ culture either, one gets into a jam exactly (i.e. JIT Just In Time) when it's not called for. 

Indians are so immune to such dirty-danger-difficult conditions that they somehow manage to win over them end of the day. They get ready to tackle new ones the next day with full zeal. 

Spirit of Indians never dies as they say proudly! 

I took some of these picture during my evening strolls.

A ©MaiKu Poem that the picture inspired:

Traffic-Footpath-Economy Jam

Dirty-Danger-Difficult, Turns Public life sham²

Authorities stay innocently calm

Footnotes
1, Kaizen means Continual Improvement Actions
2, Dirty-Danger-Difficult is the situation everyday (हर सुबह शाम²)

©MaiKu Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Elections on anvil for voters' will

Election on anvil
Drives political thrill
Snatches voters' will

With News-mill & Public-life-at-spill
Politicians relish a delicious kill
Without respite to electoral bill

Elections are on anvil.
Elections usually drive political mills that snatch voters' will.
Mushrooming News items drive people's businesses and boost marketing zeal.
It's an opportunity to spill public-life that provides politicians with a delicious kill.

One of the employees of a company I am associated with couldn't get renewal of license done. As a result the material that had governmental controls couldn't be available within desired time. It's operations got affected for over a month.

What is the loss and cost in the process?

Profitability of the suppliers affected.
Profitability of the supply-chain itself affected due to delayed supplies.
Inflation up due to enhanced demand-supply gap.
Reduced income to daily-waged labour.
Above all reduced income to national exchequer itself due to lost GDP numbers.

This is about corporate life that has impact on public-life as well in terms of inflation.

But what about direct hit to public-life due to absence of government staff in offices under the pretext of 'Election-Duty'.

Someone goes to rationing department and finds staff on 'Election-Duty'.
Someone goes to get domicile certificate and finds staff on 'Election-Duty'.
Someone goes to University department to find staff on 'Election-Duty'.
Someone goes to school to find even teaching staff on 'Election-Duty'.

Last year even exams got postponed around the vote-counting day. 

Under normal circumstances the machinery at least functions sometimes if you are ready to move your papers yourself from table to table for 'babu's signatures. Under circumstances such as 'Election-Duty', the machinery doesn't function even at snail's pace, that too officially. You may run from pillar to post. It'll all be in vain. 

All this at higher cost. Cost of wasted time. Cost of fuel and energy to run from pillar to post. Cost of overtime paid for Election-Duty. Cost of compensatory paid-holiday for Election-Duty. 

Not that staff loves Election-Duty for these benefits. In fact they don't. Because they have to report there in-time. Stay there full-time and do work: Search names, make slips, put stamps, take thumb impressions, tally the whole process, count votes, etc. etc. No 'escape' route. 

Anyway, why should public suffer at such extra cost? 

Isn't there a lot of scope for planning and organising? 

By the time we guess so, let's hope that the Voter-turnout improves and the voter votes for corruption-free governance, stability, growth and prosperity.

Here's a MaiKu© i. e. My-Haiku on elections.

Opposition in a nightmare
Over the glass that politicians share
Shaking hands on voter's care

In Marathi

घेउ तूला अन् मला
पण देउ नको त्याला
माथी राजकारणी खलबतं, हाती मद्दाचा प्याला

In Malvani (Konkani)

घेवया तूका आनि माका
पन घालू नको त्येका
दारूच्या गुत्तात राजकारणी सोडीना हेका

©MaiKu Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blogposts hereunder:

ABCD of India Shining

Do you know a Best-Career-Plan

Take your career in fast lane!

Succession-Plans In Fast Lane! 

Make It Simpler, Rest Will Follow

How To Make A Difference

Do You Cleanup-After-Crisis

Raam or Krishna-Shyam: Tell me Hey Raam!

Some Moron ! Some Great !!!

That's How Morons Work

Ridiculous Poison-culture versus Maverick Kaizen-culture

Tolerate Once, Twice, Thrice?

WOW Work-Culture: By Telling or Selling

Customer or Custo-Mer? 

An Experience of Heart-and-Soul

Less With More And More Gets Sore

Want Need-Or-Want

Some want money for desires, others for needs

Desires create debt-traps, Needs: rosy tracks

Some want to be social on media for the sake of it, others for heck of it

For some it becomes a friendship boom, for others a deadly doom

Some want alcohol for fun, others need it as medicine 

For some it becomes a deadly gun, For others a beautiful scene

Some want stocks to hoard, Others need on social board

For some it becomes a major misfit, Others a big benefit

Some want wedding on cool air-bed; Need is just a shade 

When the paraphernalia turns into death-bed; Shade appears a rose-bed

Some 'live' for their greed, some for livelihood need

Happiness turns out to be temporary 'Peace', for others a permanent Bliss

Such behaviors triggered a couple of ©MaiKu poems as follows.

©MaiKu-1

Need was to marry
Some wanted it airy
For the couple, cause turned fatally scary

©MaiKu-2

Confusion of Needs-with-Wants
Ceremony full of self-destructive flaunts
Forever the effect haunts

Footnote

©MaiKu Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes 

Also read a few relevant blogposts hereunder:

Wish To Be Planet-Friendly?: Save!

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-1)

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-2)
Functional-Aesthetics
Bust-wants, Boom-needs

Should one care for value? 

Do you exercise your choice meaningfully

What You See Isn't What's Made

You seem Reasonable if you appear Un-reasonable

Do You Cleanup-After-Crisis 

Taken-For-Granted ? You Deserve It !! 

Less With More And More Gets Sore 

Should one care for value?  

How To Make A Difference 

Some Moron ! Some Great !!! 

That's How Morons Work

Smart-Moron Who Breaks Your Glass  

WOW Work-Culture: By Telling or Selling 

Suggestions On-Sale, None-To-Buy 

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture 

Tolerate Once, Twice, Thrice? 

Taken-For-Granted ? You Deserve It !! 

Poverty-to-Power of Poetry

Bird that just chirped

Soon-waste-to-eat, Sea-to-drink !

Don't Save Water on Holi-day

A Ride To Hell

Front-n-back a ride-to-hell

Left-to-right like-a Swinging Bell

A sure death-knell if you don't spell

That was the ¹©MaiKu ringing in my ears while a bus took me for a ride. 

Last couple of occasions while returning from Dahej, taxi that I booked couldn't reach to pick me up at Borivali station due to traffic jams. While I resorted to BEST buses as an alternative mode between 9-10.30 pm I experienced hell-like driving by the drivers.

1/ At curves it was really dangerous particularly at blind-corners while at times the driver tried to negotiate brushing passes at the dividers. He was driving as if he was in a race.

Like a pendulum the passengers were literally made to swing 60-to-90 degree. Imagine the plight of senior citizens with ailments such as backache or vertigo etc. as also that of standing passengers.

In case of travel on the 7th, a few passengers including me did try to suggest to the driver to drive safely with reduced speeds. But the conductor advised me "not to advise the driver" and that "they have that expertise".

This is a typical case of not being proactive  to prevent fatal accidents. I later wrote to the authorities about accidents due to similar causes in past on the same road. One can see the logical linkage of Cause-n-Effect relationship of accidents due to unsafe practices in general and unsafe driving (behavior) in particular.

2/ In case of travel on the 21st, I had a heavy bag with me. I was sitting near rear door. I told the conductor that I want to get down at Luis-wadi stop. Conductor kept telling me to walk to the front door in running bus. I expressed my inability to do so with a heavy bag in hand. I had requested him for a 'Stop-Bell' so that driver takes a patient 'stop'. The conductor kept telling me that driver won't stop unless he 'sees' me near the front door. That was a funny behavior particularly when I wasn't able to walk in a speedily 'jolt-fully' running bus.

Finally driver did what he wanted to do ignoring justified patient-stop request of the customer. I had a 'good swing' between the two doors and a 'jolt' between the front door and the road while finally 'managing to negotiate' to get down.

What Next?

1/ I requested the authorities to escalate this matter for appropriate action.

2/ Also as a commitment to the SAFETY-cause, I offered to help them to systematically bring in change in such unsafe and reactive behavior of their staff and managers. Merely 'telling' them to 'drive safely' or 'slow down at turns' or 'don't exceed speed limits', etc. with corresponding 'signboards' won't be of much use. 

What's the learning

You get what you deserve if you don't play your role to bring about change.

Staying indifferent is like supporting the undesired. I registered a suggestion-cum-grievance rather than merely a customer complaint to both the deliverer of service on-the-spot as well as to their management with a probable solution. I also made an offer of my help to make a difference.

I didn't bother about success or failure of their buy-in while making the offer. Now it's their choice.

Footnote:1. ¹©MaiKu Is My-Haiku

Freely ideate it's poetic rhymes

Any objective topic it chimes

Casuals Turn Serious, Shun Inaction

Leaders seriously enable casual's work
Turning serious, casuals shun inaction-n-quirk
Excellence springs in action of all men-at-work

The above Haiku is inspired by spirited action at  grass-root level on work-floor (Gemba) of a chemical complex in Western Gujarat.

I returned happy from there. Enthusiasm of faculty as well as of the management team was mirrored on shop-floor. It was genuine. 

Thanks to the 16-strong leadership team, the Director and the CEO for their whole-hearted participation at Gemba. They worked on the grass-root level concerns by removing Dirty-Danger-Difficult part in their work.

This is the way 'companies-on-excellence-journey' choose to give message of their 'seriousness' and their 'sense-of-urgency' to change-for-better. They work towards allaying fear of failure.

Unfortunately in many companies most managers, HR in particular, play Administration (HRA) role rather than  action-oriented HRD role. 

HR role is one of Developmental (HRD), necessary to build people for culture-change like the one demonstrated by leaders as above. Building people requires working with them hand-in-hand rather than mere instructions. It is to invest time (more than money) in making serious efforts in order to enhance their knowledge, skills and capability. 

Kaizen-Claps to all of them for doing so! Eagerly waiting to take them to next step en-route the TPM initiative in second week of the New-Year.

HAPPY-YEAR-Ahead to One-&-All!

MaiKu© Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes 

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

No Time? Micro-Meditate!  

ABCD of India Shining

Make It Simpler, Rest Will Follow

How To Make A Difference

Nauseous Communication Gaps

Do You Cleanup-After-Crisis

Raam or Krishna-Shyam: Tell me Hey Raam!

Will It Work Here? 

Some Moron ! Some Great !!!

That's How Morons Work

You seem Reasonable if you appear Un-reasonable

Smart-Moron Who Breaks Your Glass

WOW Work-Culture: By Telling or Selling

Suggestions On-Sale, None-To-Buy

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture

Tolerate Once, Twice, Thrice?

That's how some business partnerships work

Taken-For-Granted ? You Deserve It !!

IQ-EQ-or-SQ: What-is-more-important?

Do you exercise your choice meaningfully

Do You Ask Right Questions? 

Overworked? Tension? CPU of the mind hung-up? 
In-a-problem? No-problem! Dwell-a-while! 
I am afraid ! What do I do !! 
Take Habits For A Ride 
Big-Be Or Bug-Be ! 
Are You Good If Others Are Bad?  
Want Need-Or-Want 
Success-or-failure! What-do-you-like?

Can-changing-thoughts-change-a-nation

Ant Knocks Elephant Down

Ant knocks elephant down

Fishing trawler hits warship, sinks it's crown

Phishing stinks, makes Naval-vigilance frown

Above MaiKu© is inspired by the News "Fishing trawler sinks after colliding with Naval warship".

It highlights the importance of powerful vigilance using 7-Senses. 

It tells you to keep one eye on long-range vision and the other on shorter-range planning and actions else crisis might strike unannounced.

It tells you to keep one eye on strategy, the other on tactics.

It tells you to keep one eye on telescope, the other on microscope.

©MaiKu Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blog-posts hereunder: 

Suggestions On-Sale, None-To-Buy
Old-Problems, New-Reasons ! 
Strategise To Achieve Targets Daily 
Why do strategies fail
Comprehensive-Strategic-Audits
Will It Work Here?
Can-changing-thoughts-change-nation?
In-big-problem-wear-hats-to-solve-it
Ridiculous Poison-culture versus Maverick Kaizen-culture
WOW Work-Culture: By Telling or Selling
IQ-EQ-or-SQ: What-is-more-important
Talent-Is-Latent: Enable It!
Judge If It's Paralysis-By-Analysis
Will It Work Here?
Suggestions On-Sale, None-To-Buy
Does recognition really matter
Who Comes First: Consumer Or Customer ?
Treat Root-causes, Not Symptoms !
ABCD of India Shining
Do You Ask Right Questions?
Am I 'Short-sighted' or 'Long-sighted'?