The PJ (poor joke) above might no longer remain a PJ if banana peel is replaced by a typical problematic situation one encounters in daily routine. The question remains unanswered then: Why do some people find it difficult to act beyond cure? They do think 'Prevention is The Best Cure' though! I was no different from them! But now my journey is gathering speed, hopefully in the direction that the blog is supposed to drive towards. Checkout my other blogs and work at http://www.worldOFkaizen.com/
Showing posts with label Wisdom. Show all posts
Showing posts with label Wisdom. Show all posts

Friday, 2 January 2026

"How did I get the Desired Performance!"

"Mid-year 2020, I was doubtful of achieving planned turnover for the whole year particularly since most part of the year was already lost due to the pandemic situation. I wonder, how we got the  Performance though as desired!" exclaimed the CEO on April-1st, the first day the of the next financial year!

Not an April-Fool, but it was a genuine effort of the CEO to understand the "how-&-what" of the things gone right! That - 'to be a learner' - is surely the sign of a 'good' leader wanting to be a 'great' one!

In past I often found an answer to this question in the judicious mix of the application of reinforcement techniques (as the environmental nudges to perform), intrinsic motivation of a person and her capability to perform. So was my reply to the CEO!

Ability + Motivation + Environmental nudges = Performance! I tossed the equation at him.

(Extract from the book: Ego + Ego ... We Go! Behavior Modulation Techniques To Improve Kaizen Leadership, Performance & Negotiation Skills by Shyam Talawadekar)

"You get what you review" as someone has said (or rather ask for it assertively). I've had firsthand experience of this statement (during my leadership career if at all) that one must incorporate right "nudges" in a right manner as an integral part of the Performance-equation as above, I told the CEO. 

Consistency in you conducting weekly reviews as the nudges (subtle ones more frequently) - that consisted of clarity on the weekly goals in tune with the annual ones, enabling teams to work within the "forced"  constraints on resources towards ensuring sustainable growth (as a commitment to planet before profit), to comply with the corresponding standards, driving improvements on the root causes of the shortfalls, if any - followed by instantaneous non-monitory-recognitions as Positive Reinforcements, to those intrinsically motivated employees demonstrating values-based performance, played a major role in getting the desired &/or the raised level of sustainable performance. 

It may not be out of place here to remember that there is a Difference between Ability, Capacity, Capability and the Competence that differentiate between achieving a desired level of performance rather than merely the performance itself.

By the side of the Positive Reinforcements, Negative Reinforcements where needed, such as say the fear of losing compensation proportionate to the lower level of performance, if any, play their own role.

Of course, fear of rationalised punishment, like the one that some non performing managers got in the said company, play its role too.

The positive effect of the former - the Positive Reinforcements - however, gets more than nullified by upsetting the capable as also the intrinsically motivated employees, if the latter, the Negative Reinforcement & especially the punishment to the non performers, is not put in place adequately! However, such a punishment in particular, should not be awarded unless every other effort - Saamaa-Daamaa-Dandaa-Bhedaa - had already failed.

So, effective execution of environmental nudges is as important as building capable people while riding on their intrinsic motivation in order to get the desired level of performance! 

And to get the the desired performance through right means & measures without harming the planet! "We can count, but we are rapidly forgetting how to say what is worth counting and why" as the German-American computer scientist JOSEPH WEIZENBAUM says.

It's good to reflect and build upon the causes of what went right (or what went wrong) in the above process of performance development-cum-management in its intermittent stages rather than complacently rejoicing a good performance (or playing a blame-game regretting a bad performance) at the end of the pipeline. 

Such a 'process of reflection' is called as the Hansen-Kai way to learn wisdom! in Kaizen practising companies that make a difference!

Isn't this the job of a Great leader and that of her Good leadership team!


Also read a few relevant blogposts hereunder:

Do You Force Customers To Quit
In-a-problem ? No-problem! Dwell-a-while!
Customer or Custo-Mer ?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Do you keep curing your brand ?  
customer gets what s/he deserves: Shoddy Quality!  
Listen to iceberg of VOC to acquire customers 
Less With More And More Gets Sore 
Should one care for value ?  
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice?  
The Business Of Businesses 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Strategise To Achieve Targets Daily 
Does recognition really matter 
That's How Morons Work
Simplicity Of Theory Of Relativity
Difference between raam-&-krishna tactics



Sunday, 6 July 2014

Forgive Or Don't?

Forgiveness is the Economics of Heart..
It Saves the Expense of Anger
The Cost of Hatred
The Wastage of Peaceful Moments &
Gives You Profits on Smiles..

The above whatsapp that I received gives the message to: Forgive And Forget!

True..!
Lovely tangible and intangible cost-benefit analysis it offers.

But it's difficult for me to forgive someone slapping me, arriving from the 'blue', apparently for no reason. One shouldn't tolerate itunless of course it's sensed as a God-sent one.

In the latter case my action is to Forgive. In case of the former it is to: Forgive But Don't Forget. Because history 'says' if you do (forget) and stay indifferent, more 'slaps' come back in search of you for 'no reason'.

Decades ago, doors of Sydenham commerce college got 'banged' on me. When some close some do open. Some for the better. Those of Ruparel college opened with many more thereafter. 
The 'slap' proved to be God-sent!

In engineering college, someone ridiculed my looks. I learnt to differenciate among Functional, Aesthetic and Functionally-Aesthetic look/s.
The 'slap' proved to be God-sent!

There were many more 'slaps' even in my professional life. Sometimes due to inadvertent mistakes. All of those made me stronger and wiser.
The 'slaps' proved to be God-sent!

Day-by-day, I've been trying to get WISER to know the difference!

P. S. You may take a tests of wisdom for the 'slaps' in case of situations in the blogposts listed in the end.

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Tolerate Once, Twice, Thrice? 
Functional-Aesthetics 
WOW Work-Culture: By Telling or Selling 
Take Habits For A Ride 
How To Make A Difference 
Big-Be Or Bug-Be
Make checklists your friends  
Drove To Hell ... Almost ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! Will It Work Here?  
Some Moron ! Some Great !!!  
That's How Morons Work
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Tolerate Once, Twice, Thrice? 
Ridiculous Poison-culture versus Maverick Kaizen-culture 
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Take your career in fast lane!
Succession-Plans In Fast Lane!  
In-a-problem? No-problem! Dwell-a-while!
Success-or-failure! What-do-you-like? 
Do you exercise your choice meaningfully 
Do You Ask Right Questions?  
Overworked? Tension? CPU of the mind hung-up
No Time? Micro-Meditate!  
Talk In Order To Listen!  
Eternally Happy
What You See Isn't What's Made 
Am I 'Short-sighted' or 'Long-sighted'?  
Deity is in the eyes of the beholder 

Monday, 13 May 2013

ABCD of India Shining

In India it takes ABCD to gather a crowd!
May be E, F, and ...., Z can be added to it!!

A, for an Accident or Crisis.
B, for Bollywood (counter part of Hollywood).
C, for Cricket.
D, for Divine Discourses.
E, for Emotions. India runs on Emotions or rather ruins on Emotionalism.
F, for Fraudulent Politics that juices the country.

While I take these contexts one-by-one in separate blogposts, the context of this post is the misuse of accidents or crises to derive political mileage.

Whenever there is an accident or a crisis like say fire, suddenly you will see crowd appearing from nowhere. Even police can't control them.

If the crisis has political implications, then in addition to the public, suddenly you will find political (mega-mini) leaders of all (mega-mini) parties appearing from thin air! Along with their bhaldaar and chopdaars, they crowd the site surrounding the diseased or aggrieved fighting for survival, making job of rescue and medical teams more than difficult.

Be it a Terror-attack, a major 'Drought', a 'December-2012' kind rape-case or a '4-year old Seoni rape-victim dying in Nagpur', sometimes you will find well-protected mega-mini political-leaders ('mega' surrounded by commandos, 'mini' by police) crowding newspapers with pictures or news of being 'in-touch' with the sites on phone or remotely (from a helicopter).

Crisis or otherwise, being 'in-touch' from 'ivory towers'; through self-portraits in advertisements at the cost of Govt or Semi-Govt arms or through sponsored birthday hoardings, is what most smart Indian political leaders rarely ignore doing.

Other day a cartoon aptly conveyed how a politician certified that Mumbai roads were free-of-potholes. "Citizens seem to take authorities for a ride by unwanted hue-n-cry. I have myself assessed roads from a helicopter-ride across the city", he assured.

What is the objective of being 'in-touch'?

Commonsensically it is to exhibit sympathy to the aggreived! 

But actually it's the vested interests of being 'seen-shining' as its side-benefits (rather main-benefits)! The objective is to 'shine' in front of the vote bank and create opportunities to juice the country in future!!

History shows that rarely the political 'shining' has helped the aggreived in past.

What is desired?

Time and again it is proved that a crisis is a result of a small abnormality ignored as being trivial one. A big fire begins at a small ignored spark. 'Kargil' happened because of ignorance of many such so-called 'small' intrusions as 'signals' over the years!

In other words or in language of 'Safety-Maintenance-Pyramid' of Kaizen (the Japanese improvement) philosophy, every big fire (or a crisis before it's arrival) gives out over-300 number off small-signals in various forms or shapes over a period of time. The signals could be in terms of abnormal practices such as say an ignored spark-prone loose electrical connection, a smoke from a littered cigarette-butt or from a hot-iron left 'ON' inadvertently while pressing clothes, etc.

The small signals in rape-cases such as Mumbai-rape or Delhi-rape actually existed there in the form of complaints about abnormal behaviors or non-cognizable-offence/s (N/C/Os) involving some of the accused. The signals were also there in the form of ill-reputation concerning the involved place such as Shakti-mills-compound in case of Mumbai-rape. Most such signals might have gone unregistered or got ignored by corresponding agencies (be it Govt or Non-government).

My point in question is, isn't there a-way-or-will, political or otherwise, that can be re-directed to speedily remove bottlenecks that hinder fast-track action on seed-stage-signals to crimes rather more forcefully than fast-track postmortems of crimes themselves?

The objective being to consistently coordinate and follow-up with them and enable them for appropriate and speedy actions so that such so-called 'small' offences are prevented from recurring or rather from occurring. Thereby up-rooting a probable-potential crisis at seed-stage itself is actually a sign of being proactive.

I know it is as difficult as convincing one's spouse to take that extra care at so-called 'trivial-spark' stage itself. Very few in millions do believe in importance of being proactive or preventive. May be it's beyond the capacity & capability of some to visualize a 'probable-fire' until it's actually seen with their own eyes.

Conventionally evidence is necessary as the basis of conviction. Rightly so. Crime like a rape however is evident and hence is easier to prove than an intention to do so or than a typical harassment that over a period of time might grow into a rape.

Here comes the role of leaders to 'foresee' what others can't even 'see'. Not only they should enable law-enforcers to push corresponding powerful laws &/or regulations but also enable speeding up tough actions on offences at their so-called 'small' (the spark) stage itself.

Unfortunately, political leaders seem to do exactly the reverse. They 'shine' on wrong count exhibiting 'sense-of-urgency' to save their own skin and that of their criminal political-kith-n-kins at times even by passing ordinances in parliament as done in past to neutralize even supreme court judgements.

It's time now for good people-in-power in particular to 'shine-brighter-n-faster'. They need to enable each other in their network in right direction that of preventing such 'sparks' from flaring into 'crime-fires' or full grown crimes.

Leaving no stones un-turned to appreciate its percentage-elimination at root-cause level rather than appreciating in terms of reduction of the base i.e. the booked N/C/Os itself or in terms of 'conviction rates', etc. as metrics of performance will actually promote attitude of and actions towards prevention of crimes. Thereby the fire-fighting and hence routine workload will reduce as also the cry for extra manpower and other resources for the same.

Smaller countries like Japan, Singapore, Israel and even some Gulf countries have administered such proactivity successfully. We can do it too if selfish motives at individual level to begin with are out of the way.

Skin-saving metrics such as 'base-reduction' otherwise do discourage booking of an offence itself, be it cognizable or N/C/O. Such under-counting is analogous to 'pushing problems under the carpet'. Not to forget, problems do have a nasty habit of surfacing exactly at wrong time making their administration very stressful and strained.

So being politician-like 'in-touch' after-the-crisis also is surely a welcome step but only after performing more important and apparently non-urgent act that of being seriously 'in-touch' to enable elimination of 'sparks' of 'potential crises'.

Earlier and faster such 'prevention-better-than-cure' wisdom dawns, faster will the nation be saved of potential costs/losses (in terms of 'Kargils in-the-making' such as 'Ladakh', 'Arunachal', etc.) on-the-border and (law-and-order issues such as rape, illegal and unauthorized activities growing beyond control) inside-the-border.

With such an approach, not only will it reduce reactive workload on all concerned but also help leaders in earning goodwill of citizens in the long-run. We all know that it's very difficult to forget good leaders as also it's almost impossible to forget bad leaders.

If it's so simple and obvious then why doesn't it happen the desired-way?

Because, either it is not as easy to practice as simplistic it sounds or I am too poor to understand level of the complexity the politicians have taken political economics to.

Recently I came across a couple of cartoons in DNA. One (Courtesy Urban Dictionary) showed our politicians acting as childish and stubborn; rejecting commonsense in favor of self-interest regardless of consequences.

The other showing a senior politician advising his colleagues (over a court's verdict on a scam): "Make stories, concoct confusion, create doubts... Haven't you seen the court has given benefit of doubt to Sajjan Kumar?"

In corporate life I came across four kinds of workplaces.

1/ One, where some people 'create' crises and some others try to fight them out.
2/ Two, places where everybody fights crises with some wondering about it's source.
3/ In the third kind, both roles are played by same people.
4/ Fourth-one is very rare Proactive-one, where everybody is in a sense-of-urgency to fight crises although hardly any may exist.

Characteristics of fourth kind of workplace are scattered around in this post itself. A smart reader may find them easily.

In first two kinds of workplaces, the sources of crises can get controlled sometime or the other. Third type is most dangerous because detection itself is a big challenge.

In the first three types there is a drought of leadership, will-power and sense-of-urgency to be 'in-touch' with the reality until it bites the concerned themselves.

Before it eventually does, I hope all including (myself and) people-in-power in particular aim their acts at being the fourth-one for My-India to be really shining and shining faster!


Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post via social media.

That's How Morons Work 
Functional-Aesthetics 
WOW Work-Culture: By Telling or Selling 
Take Habits For A Ride 
Make It Simpler, Rest Will Follow 
How To Make A Difference 
A Ride To Hell 
Make checklists your friends  
Drove To Hell ... Almost ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
Suggestions On-Sale, None-To-Buy 
Technology in-place, security dis-placed 
Succession-Plans In Fast Lane!  
Prevention: The Best Cure! ... Is it really so? 
How Many Times Do You Wash Hands 
What You See Isn't What's Made 
Am I 'Short-sighted' or 'Long-sighted'?  
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings 
Are You Good If Others Are Bad?