Put internet ON, she said.
Rushing to the WI-FI switch he replied: It is already ON.
Put it ON on the tablet I mean, she said
You should have said so specifically, he said while enabling WI-FI on tablet.
After a while accessing the tablet she asked: Why isn't the browser ON?
You told me to put the WI-FI ON on the tablet, he exclaimed.
Oh My God, you can't even do these simple things, she murmured. My reply to the email is already delayed by half an hour!
She appeared to exclaim at his weak IQ on jargons. Actually she wanted the Chrome browser ON. Due to lack of alignment on 'what to call what?' he went around doing rework (work to repair defect).
Often such communication gaps make work difficult in daily life. Not only do defective communications bring down expected performance levels but they also hurt egos being taken for granted.
In fact, most problems in this world crop up due to communication gaps. Sometimes though gaps might have to be created strategically for common good as a Krishna tactic.
What's the solution?
Good to have a clear, concise and common understanding on terminology people use at a given workplace in particular. Say, 'WI-FI' for WI-FI switch, 'Internet' to enable WI-FI on tablet and Browser by its name 'Chrome', 'Dolphin', etc. as was needed in the above case. There should have been a common understanding on 'what to call what?' without diluting or mingling them.
In case of a workplace, terminology such as above might need complimentary labeling of a given equipment. Creative signboards might be needed for various spaces going beyond the conventional ones such as say a 'toilet', or a 'washroom', etc. They should visibly bring out differences among them with the help of icons or pictures or sketches.
Labeling, Signboards, etc. are a Seiton practice done in Five-S tool of Kaizen in order to remove ambiguities. They bring in uniqueness in communication. Defence services in particular use such uniqueness very powerfully in order to prevent crisis from emerging in absence of that or in order to execute orders in split-seconds without defects in communication.
Bringing in common understanding such as above with a corresponding procedure in manual for work standards is actually a part of creating highly standardized workplace.
It's a must to reduce communication gaps at work. It's a must at home also in order to improve work although while doing so one might appear as an unreasonable, idiosyncratic fellow.
Also read a few relevant blogposts hereunder:
Prevention: The Best Cure! ... Is it really so?
Treat Root-causes, Not Symptoms !
In a Problem?: No Problem ! Dwell A While !!
Taken-For-Granted ? You Deserve It !!
Raam or Krishna-Shyam: Tell me Hey Raam!
Discrimination-is-Cremation of Law-&-Order (Part-1)
Discrimination-is-Cremation of Law-&-Order (Part-2)
Discrimination Cremated! But How Long?
Make It Simpler, Rest Will Follow
You seem Reasonable if you appear Un-reasonable
Ridiculous Poison-culture versus Maverick Kaizen-culture
IQ-EQ-or-SQ: What-is-more-important?
In-big-problem? Wear-hats-to-solve-it!
How Many Times Do You Wash Hands
Such instuctions alongwith FAQ might also help in reducing execution time.
ReplyDeleteYou are right... It's too improve DELIVERY time in addition to improve QUALITY and reduce COSTS of the offering itself
DeleteYou are right... It's too improve DELIVERY time in addition to improve QUALITY and reduce COSTS of the offering itself
Delete