The PJ (poor joke) above might no longer remain a PJ if banana peel is replaced by a typical problematic situation one encounters in daily routine. The question remains unanswered then: Why do some people find it difficult to act beyond cure? They do think 'Prevention is The Best Cure' though! I was no different from them! But now my journey is gathering speed, hopefully in the direction that the blog is supposed to drive towards. Checkout my other blogs and work at http://www.worldOFkaizen.com/

Monday 19 August 2013

Discrimination-is-Cremation of Law-&-Order (Part-1)

See the picures and decide for yourself who is cremating the law.

Picture-1 & 2: A two-wheeler and a private vehicle is being towed away by RTO authorities from 'No-Parking' zone. This is a welcome move. Towing sub-contractors seem to do their duty diligently since business to them is on piece-rate basis. 

Picture-3: Vehicles of illegal businesses (three-&-four-wheelers that can be seen in red circle) are however ignored. In fact, the towing vehicle was prompt enough to 'somehow' pull a two-wheeler crammed between three-wheelers parked in the red circled zone on left of the picture.

Picture-4 gives a perspective. All the pictures were taken on same road on 19 th August at around 14.00 hours within a span of about 60 minutes.

Illegal businesses that can be seen in picture-3 (at yellow arrow mark) had actually sprung up over a couple of decades on municipality-plot reserved for a first-aid-center.

Why such discrimination of law-&-order? Why vehicles of the illegal businesses are ignored for instance in spite of being parked in 'No-Parking' zone?

If one looks at the pictures with keen eyes many more questions might spring up that throw light on discriminatory practices. 

Why had the municipality in the first place ignored sprouting up of illegal businesses that too on their own plot?

Obviously because of their political connections that help them enjoy all the utility support including electricity, water and even emergency services such as fire-brigade at the cost of law-abiding citizens. No rules or permissions such as that required for a legal business or a legal housing complex apply there.

Why there is no tree-cover on road while compound-walls of housing societies adjacent to it are full of greenery (as in picture-1&4)?

Obviously because no one cares for trees on road. It's a no-man's land. No doubt that municipality had planted saplings but without making adequate watering-arrangement. During my evening walks I used to carry water-bottles in order to water the saplings but in vain. Haphazardly parked trucks that repeatedly ran over the saplings were the culprit. This can be seen in red-circle in picture-4. 

However later on there was an improvement as can be seen in green-circle in the same picture. You can see a mistake-proof (Pokayoke in Kaizen parlor) divider for saplings which prevents parked vehicles from running over saplings. Never-the-less there is a good action that should have actually been thought about 15-years ago. Gemba-Kaizen action there could have triggered such improvements. I had suggested this to the Municipality as a part of ALM (Advanced-Locality-Management) while counselling them but in vain.

Why footpath on one side is not made-up yet?

I may sound negative here particularly when aggregates for the footpath can be seen laid there. Actually this footpath had been lying unmade since over 5-years when the other-side was made perhaps claiming bills for measurements of both the sides then. Such mal-practices did happen in past.

I have a few such pictures taken over a decade including that of ignorance of maintenance of street-lights, corrupt officers taking bribes, etc.  

Picture-5 for instance was taken on 28 th February 2011 when there was a fire in this illegal 'business-district', more than once at that. Obviously safety rules  have been flouted there with corresponding authorities turning a blind eye to it. Even trees in the compound got burnt there.

Incidentally, I was a member of a local team that had got this road declared as 'No-Parking' one a few years ago. This was done particularly because the trucks that still get parked there are a nuisance. Early morning they race engines disturbing sleep in the residential zone. 

Not only there have been a few cases of chain-snatching from behind the trucks but also a few accidents. A senior citizen who had no option but to walk on streets due to open gutters on broken footpath had fractured her hand when she got caught between a parked truck and a moving vehicle.

What is intriguing is that corresponding bureaucrats do have authority and corresponding politicians do have power but none seem to exercise that just-in-time (JIT) i.e. at right-place at right-time in right-amount.

Let alone installing amenities such as first-aid-center or trees, obvious basic needs such as eliminating dirty-dangerous-difficult (3-D) situations on footpaths also seems to be taking back seat behind their vested interests. Face-lifting at the time of elections however is always prompt while COPQ (Cost-Of-Poor-Quality) incurred due to such criminal acts gets conveniently forgotten.

God save India and Indians!

Some Moron ! Some Great !!!

I received an apt message on whatsapp on the Independence-Day.

Loosely it means: You might have just celebrated Independence-Day and shined on the internet. You might have uploaded National-Flag on Facebook, g+, whatsapp, etc. But have you 'uploaded' it in your pocket if you spotted it 'downloaded' by someone on streets?

Thanks to the messenger Doctor Sagar.
It aroused poetry in me. Here goes the poem.

Some Moron ! Some Great !!! ...... (Click This to know what type of country do we live in and to read the poem)

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Make It Simpler, Rest Will Follow 
How To Make A Difference 
Big-Be Or Bug-Be ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Technology in-place, security dis-placed
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Customer or Custo-Mer?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Less With More And More Gets Sore 
Should one care for value?  
ABCD of India Shining
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings

Sunday 11 August 2013

Love is Care.. Care is Love !

Be it with child, mother, lover, friends, parents, spouses, work and whatever-n-whoever else !!

Love is still Purely-Divine-Love !!!

Good to 'live' it, enliven it and express it ...
Subtly or abundantly ...

Whenever and wherever possible ...
In whatever mode: A Poem, A Sketch ...
In whatever language and colors ...

Here is an expression in Marathi language ...

नकळंतं 'लव' ते घडलं.. 'बर्डा' न्हाई कळंलं.. ... (Clik Link to read FULL POEM)

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Friday 9 August 2013

You seem Reasonable if you appear Un-reasonable

Just after finishing my session in a seminar at NOVOTEL Juhu, I went for a stroll at the adjacent beach.
                                  
Like a maverick, I wished to take picture of a tea-vendor there. I was impressed by his entrepreneurship, his eye-contact with prospective customers, his smile and particularly impressed by the technique (see the tea-kettle covered by a reused-tin-box) he had used in order to keep his tea-service hot-n-fresh in line with his jingled-promise, 'Gar...r... ma...a-Garam-Cha....a...a....aay' (Hottest-tea)!

My colleague laughed at me just like the colleague of the vendor who also objected me sarcastically for wishing to take their photograph. You can see all of them standing around (see picture).

Ignoring all of them, I explained to the vendor that the picture may appear in a blog for whatever worth it may be to it's readers. Not only was he most obliged to grant permission to me but also made 'other-legs' in the picture to 'disappear' at once. See the 'broad-smiley' in next picture.    

After a couple of hours I was back to the hotel in order to attend some other function. I noticed that 'hot-n-fresh' snacks were being served there using a similar-but-sophisticated technique.

Immediately I grabbed the opportunity to click that picture too. Some people looked at me wondering foolish-me 'clicking' instead of 'digging' into the snacks. For them I was a novice to the 'starters'.

I am a firm believer that opportunities can be discovered as well as createdOpportunities hardly knock with intimations. That's why one needs to be prepared. When both, the preparation and opportunities, meet progress is inevitable. 

The tea-vendor at Juhu-beach didn't appear before me 'by-telling'. His technique may not be unique though. 

No one told me to notice it, nor to click it. I did it by 'being-aware' myself. I didn't know that a similar technique was going to appear before me after a couple of hours. I also didn't know that this subject was going to emerge in this blog post.

While taking the picture I only knew that there is some learning there that was worth capturing.

Just as there is nothing useless nor worthless in this universe, there is nothing or no-one from whom one can't learn from. Even a tiny sand-particle finds its use as raw material for Aluminum or as a worthy aggregate in construction industry. An innocent 'what is this' or 'why-this-way' question (even by a child) may lead to solution of a chronic problem that otherwise stays unsolved for decades.

Apart from an opportunity my curiosity gave me to cover the tea-vendor's matured-technique in this blog post, I could also reinforce my-thoughts on how 'value' can either get created or destroyed.

Vendor at the beach kept his business purely 'functional'. That's why he was able to offer spiced-tea at Rs 10/per serving as against Rs 500 in the Star-hotel. And I am sure he was able to do it with better profitability than the hotel barring the scale of operations. One may doubt quality of his tea as well as process of making it though. However it's worth comparing the both academically. Value provided by Rs 10 tea definitely mattered to those customers who mattered. And when-what-matters-to-whom depends on time-n-place that matters.

In the hotel one bears higher charges for so-called better or for, may I say, at times desire or want-based affluent practices. One pays extra for getting her ego polished, the hand-gloves, the uniform, the style of serving, etc. and even the smile that the maker-&-bearer is supposed to wear.

Study the investment made in the paraphernalia in the third picture: the stainless steel equipment used, polished suit the boy is wearing, etc. It may be difficult to know, though, how much of all that including the 'smile' of the bearer is genuinely better or worse than that of the beach-fellow. The beach vendor had primarily invested 'himself' more in the business rather than the (conventional) financial investment.

I have seen so-called 'clean-bearers' in so-called star-hotels arranging cups with their bare-fingers dipped into it when no one is there to watch. On the other hand, final serving is in style with hand-gloves on. 

One activity happens behind the screen while the other in front of it. Because that's the way quality and value gets perceived differentially. Actually it's relative. It's as good as in the hands-mind-and-spirit of the persons involved in executing-managing-leading-and-delivering it.
                                                      
Purpose of this blog post is actually to bring out more learning than the bonus-tips learnt as above.

The learning:

Being proactive or reactive itself is relative!

If some activity done 'then' (at a given point in time in past) is proved useful and preventive in future, in the hindsight it's considered as proactive. Until then more often it's laughed at as being idiosyncratic. For people around me on the beach, I might have appeared as an idiosyncratic taking pictures 'reactively-n-randomly'.

Why bother about others particularly if you have chosen to perform an act with a clear aim and calculated risk in mind! In that case why should that activity not be considered as proactive and worth moving ahead with although for others it might appear as useless!

While behaving in such a maverick-way, you may find, not one-or-two but many distractors around. It's worth ignoring them.

It's worth sticking to your stand if you have clarity. One must have humility though to make corrections to one's aim as well as modus-operendi by picking up threads from critics and distractors. It's surely advantageous to do so.

Albert Einstein did it.
Thomas Alva Edison did it the maverick-way.
Mahatma Gandhi did it. 
Nelson Mandela did it. 

Conventionally Sir Issac Newton should have eaten 'the apple that fell down'. He didn't. That's why he could do what he did.

They all seemed unreasonable 'then' for the world around.
Now in the hindsight what do those critics say about Einstein-Edison-Newton.

By-the-way, I do see a Mini-Edison in the person who first conceived a reused-tin-box in order to cover the tea-kettle. Purpose: to protect fire below it from getting extinguished. His technique is already standardized by his fraternity.

I am looking forward to some improvements over this itself. May be there are some already**. If not, my suggestion is to have one more tin-box outside the current one covering the kettle also. And between the two tin-boxes a thermocoal inserted as an insulator so that the tea-kettle stays hot for a longer time. Imagine, even if 20% re-heats are eliminated it's a saving of 20% fuel in addition to what is already saved so far.

But meanwhile for whatever is done, he is an incremental-innovator for me. He has innovated in his own context. He's empowered himself to exercise his own authority to conserve energy. Imagine the miracle if everyone saves so with a little more consciousness. Imagine overcoming difficulties creatively (without fear of 'failure' in conventional sense of the world) instead of crying about them.

For me the behavior of refusing to stay stuck in the 'fix-it' kind of 'Jugaadi-Indian' approach, behavior of making a 'sincere-attempt-to-try' to make-it-better on-goingly is a success. This is the Kaizen-approach invented by Toyota where everyone picks-up a 'cry' in order to make an improvement upon although there may not be 'anyone-to-cry'.

For me the"3-Idiots" (from Hindi-Movie) kind of ingenious ones who experiment their unconventional-thoughts are successful Kaizenees rather than so-called genius-preachers, the poison-ees who adhere to conventions. The latter lock themselves in status-quo(s), conventional-thoughts and 'cries' prevailing around.

So what's the take-home?

It may be other's job to consider you a Big-Fool, a Big-Idiot, and what-not. It may be their job not-once but each-day to kill your motivation, enthusiasm, and with that kill your original ideas or even incremental ones built on others.

But it's your own (job) to consider yourself above such foolishness particularly if you know your aim and purpose of being: The self-actualization! It's your own duty to see yourself in the ranks of 'Gandhiji-Edison-Einstein-Newton-to-be' without being foolishly over-confident though and with 1000xTimes 'their-humility' if not more. That's a way to make some mark on your name.

It may take longer-than-you-think though for your-own-small-world around you to say: Progress in this particular domain is because of 'unreasonableness' of This-Man!

In any case, no one would dare to deny the fact as someone has rightly said that "All the progress in this world is because of unreasonable people"!!

(** You may share such stories in the comment-box here-below.)

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Thursday 1 August 2013

What do you do when a dog barks at you?

I mind my business if the dog minds it's own business. 
But what do I do if it barks at me?

What options does one have when a dog on street barks at her while s/he is busy minding her business?

Option-1, Fail-to-notice or Simply-walk-away hoping that it won't harm me.
Option-2, Flight as they say or Run-away thinking that it will harm me.
Option-3, Fight-back 'Acting' or Be prepared to Hit-back-hard (in order to prevent dog becoming offensive).

If you have tried each or some of these options sometime or the other in past, it may be interesting for you to study the consequences you faced. 

'Funny' were those days when I faced such situations particularly on lonely streets while returning late from library during my college days.

If I simply walked away, the dog would continue barking. At times it became aggressive too. What-if I had not 'acted' to hit back with a stone? 'Fear of consequences' itself used to force me to 'act' anyway. I still continue the practice of 'acting' if needs be.

Once while a friend was with me, by-design I 'acted' to run away. And the dog became aggressive. It ran after me. Of course we were well-prepared to protect ourselves.

What's the learning?

If you keep quiet when someone hits you, be it a physical assault or a competitor's attack, actually you end up reinforcing the aggressor's behavior as justified. Like the street-dog, aggressor might become aggressive every time you are in sight.

Unless there's clarity-on or fear-of 'consequences', the aggressor would continue enjoying the bullying.

What's your role then? To subscribe to the famous Gandhian principle of "If someone slaps you on one cheek, show him your other cheek."? Or behave like epic character Raam?

If you misinterpret this statement to your detriment, you should be responsible and accountable for the consequences.

Perhaps Gandhiji himself didn't mean it that way. At least I am not ready to believe this at the cost of facing consequences of some Gandhian researcher's annoyance though.

I believe that Gandhiji himself hated cowardliness. Perhaps difference in his approach was that he was bold enough to be ready to face adverse consequences, if any, of adopting non-violent mode while fighting for just-rights.

My corollary in understanding Gandhiji is if I am not bold enough to face consequences of choosing non-violent mode then I must either take help of available lawful modes or in fact hit-back-hard in case of emergency or rather fight back well-in-time (proactively) in order to prevent one from arising. Care-before-Cure I mean. It might mean using Krishna-tactics to ward off sanely-looking people but insanely-inside.

Title-line of a Hindi song aroused P.J.-poet in me to pen down my belief in Krishna-kind of philosophy in this context to live in the modern world.

जैसे को मिले तैसा

जैसे को करें ऐसा-वैसा
राम संग बर्ताव राम जैसा
तो मुँहमें-राम बगलमें-छूरीवाले
कंस संग कृष्ण जैसा
समझले वरना खुदी हो जाओ ऐसातैसा
जैसे को करें ऐसा-वैसा 
राम संग राम जैसा कंस संग कृष्ण जैसा

क्युं है ज़ड-जोरू-जमीन पे भरोसा
अंतमें ज़ड को सारोने परोसा
तो जोरू ने अच्छेसे तरोसा 
जमीन ने खिसेको जो खरोसा
समझले वरना खुदी हो जाओ ऐसातैसा
जैसे को करें ऐसा-वैसा
 राम संग राम जैसा कंस संग कृष्ण जैसा

क्युं तू करे पैसापैसा
भूल गया आया तू नंगे कैसा
जाओगे खाली हाथ वैसे के वैसा
होना ही है एकदिन ये तमासा जैसा
समझले वरना खुदी हो जाओ ऐसातैसा
जैसे को करें ऐसा-वैसा
 राम संग राम जैसा कंस संग कृष्ण जैसा