The PJ (poor joke) above might no longer remain a PJ if banana peel is replaced by a typical problematic situation one encounters in daily routine. The question remains unanswered then: Why do some people find it difficult to act beyond cure? They do think 'Prevention is The Best Cure' though! I was no different from them! But now my journey is gathering speed, hopefully in the direction that the blog is supposed to drive towards. Checkout my other blogs and work at http://www.worldOFkaizen.com/

Wednesday 24 August 2016

Reward the Top or the Bottom

The showering of rewards on Indian olympians reminded me of my school.

Years ago my school was seeking donations.

I offered but with a condition!

The condition that the interest earned from my deposit will go towards the reward to the top few who show higher relative improvement in performance rather than rewarding the Top rankers.

My logic was that the Top rankers always and anyways get recognized. In the process, generally the Top talent stays at the top and the bottom end keeps struggling both because of two reasons.

One, the motivation of the reward and recognition reinforces the top to stay at the top.
At the other end, the demotivated non-rankers tend to lose interest and non performers refrain from getting into performance culture.

As expected, very few buy into radical ideas.

Is there cause there of why we can't produce more olympians?

No doubt that the rankers deserve their due having performed against all odds. But don't the others deserve at least the basic facilities and recognition to prepare themselves?

How does one do that?

Offer equal amount, attention and aid to others, if not more, especially to those who show higher relative improvement so that they provide tough competition to the toppers , enable them to be World toppers and in the process they themselves become toppers!

Sunday 14 August 2016

Kaizen, even in air!

I asked for a window seat on the aircraft.

She allotted 31-F.

Found that it was not a window seat.
Moreover it was the last seat that couldn't be inclined hence uncomfortable!

When checked the on-board crew clarified that the old aircraft had 30-seats. The new one was redesigned to accommodate one more row in order to improve productivity of the space.

Perhaps the ground staff on the check-in counter didn't know that the new aircraft having 31 rows of seats didn't have window for the 31st row. Also, even if she would've known it, there was no guarantee that the ground crew would've checked with passenger if it was OK if it's a non-inclining seat.

What does this imply?

Improved productivity by value engineering of the aircraft had improved value for business but not for the customer in same proportion. 

May be the ground staff had captured the Voice-of-Customer correctly but failed in execution due to the following.

There was lack of training... Lack of 'screen' on the computer showing the corresponding information, visual map of the seat layout I mean.

The scope for Kaizen!

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.
Make It Simpler, Rest Will Follow 
How To Make A Difference 
Big-Be Or Bug-Be ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Technology in-place, security dis-placed
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Customer or Custo-Mer?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Less With More And More Gets Sore 
Should one care for value?  
ABCD of India Shining
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings
Taken-For-Granted ? You Deserve It !!
In a Problem?: No Problem ! Dwell A While !!