The PJ (poor joke) above might no longer remain a PJ if banana peel is replaced by a typical problematic situation one encounters in daily routine. The question remains unanswered then: Why do some people find it difficult to act beyond cure? They do think 'Prevention is The Best Cure' though! I was no different from them! But now my journey is gathering speed, hopefully in the direction that the blog is supposed to drive towards. Checkout my other blogs and work at http://www.worldOFkaizen.com/
Showing posts with label Discipline. Show all posts
Showing posts with label Discipline. Show all posts

Sunday, 24 June 2018

Mission Zero-Plastic!

Are dustbin bags, sticky bags, half liter water bottle, etc. banned?

Political posters in flex material are not penalised! So does it mean flex material is exempt selectively? Or is political fraternity exempt from discipline?

Do you mean to say citizens should carry steel vessels to buy milk, meat, fish, etc. all the way to their workplaces so that they can shop on their way back home after a long day?

Don't you think exempting branded packaged goods and foods in plastic is discriminatory to small businesses?

Such and many other doubts began circulating on WhatsApp as the plastic ban was announced by the State of Maharashtra.

If such confusion was expected by design as a strategy then it's a good move by the administrators.

Good because such confusion forces people to think intentionally as it has happened already. As a result, people have at least begun thinking of alternatives out of fear of punishment though.

But targeting to achieve any (Zero-Plastic kind of) result measures without enabling the corresponding processes in place always have had serious implications with associated costs. Time and again this has got proven by itself.

In Nagpur, for instance, out of fear some people got rid of banned plastic bags by dumping them in rivulets.

If such confusion, however, is by chance then there's a bigger worry.

Bigger worry because it might mean, there's a lack of well-designed time-bound plan, also lack of the design to execute the ban itself holistically expecting it to aim Zero-Plastic target! In fact, adequate design learning from others (especially from countries successful in handling the plastic menace) is the first step in any such project. Bigger worry because lack of meticulousness in such initiatives usually leads to sub-optimisation harming the nobility of the purpose itself.

Unless every stakeholder gets mindfully engaged in averting the plastic-pollution-menace and the forthcoming disaster therefrom, the costs of the short term approaches towards it will get out of control. There's a need to take a relook at it in order to scrutinise the blanket-ban, if any, if not done so already.

Better also to be innovative on making the recycling more effective. Not only does the arrest of the plastic need to be at manufacturing level but also at desire-based or want-based consumption level. A pictorial do-don't will go a long way in preventing the confusion among the users and the administrators.

In any case the Zero-Plastic target is an arduous task at least in near future since for some applications cost effective substitute is yet to get invented.

Sustainability of the planet is the priority number-1 but the ban itself needs to be sustainable for that!

Here's my 140 character Tweet plan of action (POA) revolving around the Kaizen technique: *MISER!

Be a MISER stakeholder on Plastic!

MINDFUL of enabling process to evolve Zero-Plastic result!
INNOVATE packaging!
SCRUTINISE blanket-ban!
ELIMINATE production!
REDUCE, REUSE! Collect to RECYCLE!

(*MISER: Minimise. Improvise. Simplify. Eliminate. Reduce.) 

Thursday, 5 January 2017

Digital Corporate Yoga


I was excited when I first read about Smart cities in India! 

My city Thane (with probably the highest floating population in India) was among the shortlisted ones.

With a caveat, I feel the 'local' or layman's understanding of the 'Smart' goes hardly beyond digitally automating and monitoring human and material activities. To some prosumers and politicians alike, it's about 'showing' that we also do not lag behind in IOT (internet-of-things), in digitally connecting (and networking of) everything (devices, people and resources) everywhere in real time. In Kaizen parlor, the IOT is supposed to connect each Gembutsu at each Gemba in Genjitsu time.

In reality, Smart city initiative is supposed to be much more than synthetically planting 'digital' over its current level of physical existence. It's supposed to go to the higher level of physical, social, political, economic, 'emotional', 'mental', and 'spiritual' existence as well. I call the initiative as the Digital Corporate Yoga of the cities or rather of the universe!

I think it's of no use to call such cities Smart unless the digital progress helps them, the people (all stakeholders) and the cities alike, to evolve and get holistic experience of value.

Smart cities are supposed to house smart companies as well: the ones that are lean, digital internally and digitally connected externally to their value chains upstream as well as downstream.

Yes; being digital and lean, or in short each constituent of the smart city being digitally lean, is important.

But it's like, crudely say, the Digital or Soft or electronic form of Monozukuri that can be facilitated only through Hitozukuri as in case of smart companies in Japan. Without human involvement nothing can work as desired!

Monozukuri is about making products (rather making great offerings of products as well as services that add value) through Hitozukuri. The latter is about involving and 'making' (rather developing) people without whom Monozukuri is nearly impossible. Implementing both Hitozukuri and Monozukuri simultaneously as integral and complimentary concepts (see book 'Stay Lean, Make Planet Green') is the essence for any improvement initiatives to be sustainable at that. It's no different for digital initiatives

Why is it so, particularly in case of digital initiatives? 


Why do some people can't go beyond using an advanced IOT-capable smart phone (only) for socialising at higher speeds rather than for improved productivity?


Rather it's about their logical sequencing: 

The answer is in the roots of the questions such as follows!

Why do people keep going back to using Excel sheets in spite of expensively installed ERP systems in place? Or 

The answer is: Lack of Hitozukuri! 

Any ERP system in a company (be it expensive or otherwise) finds it difficult to succeed in it's true sense (to deliver the expected  levels of performance, as initially desired when the same was marketed by the suppliers) in absence of 'involving and preparing' people for the same. Same would-be the case of smart (digital) cities too! 

It's like taking up a high-tech flyover to speedily 'flyover' the problems left unattended below it, back once again to land into the traffic jam at the other end. (Extract  from Book "Stay Lean Make Planet Green, The Toyota Approach" by Shyam Talawadekar)

Smart cities will happen if people learn to take care of every little thing just like they would do for their hard earned penny. They must learn to prevent waste of any resource however insignificant it may appear to be like, say, to care for even a drop of water! 

In short, they must learn to put basics in place!

So to me, Digital Corporate Yoga is about both the Monozukuri and Hitozukuri coexisting. 

The horse before the cart; 
The Hitozukuri before the Monozukuri; 
The Smart people before the Smart cities!

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or consider sharing this post.

Digitally Lean, Physically Fat  Kaizen, even in air!
In a Problem?: No Problem ! Dwell A While !! 
Soon... Waste-to-Eat ! Sea-to-Drink !!
About my first book World-Of-Kaizen
Can-changing-thoughts-change-a-nation
customer gets what s/he deserves: Shoddy Quality
Listen to iceberg of VOC to acquire customers
Make It Simpler, Rest Will Follow 
How To Make A Difference 
Treat Root-causes, Not Symptoms ! 
Do You Cleanup-After-Crisis 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Technology in-place, security dis-placed
IQ-EQ-or-SQ: What-is-more-important?
Customer or Custo-Mer?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Less With More And More Gets Sore 
Should one care for value?  
ABCD of India Shining
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings

Thursday, 15 May 2014

When Safety Becomes Sorry

A mother standing in isle of the bus fell on her child holding her hand. Both got injured with their noses profusely bleeding. First-aid box inside the bus was nearly empty. Luckily bus had just taken exit from express-way so emergency aid was accessible.

Both, mother and child with their luggage, were standing in the isle in anticipation of arrival of their destination close by. It was an intercity Volvo with powerful air brakes.

The driver had applied emergency brakes. Reason was a couple of pedestrians walking on road suddenly taking a U-turn. They didn't notice the bus arriving.

Why didn't the driver blow horn in order to alert the pedestrians?

He did try but the horn didn't work. Condition of the horn in high-technology bus had got deteriorated. It was not restored to it's original condition. It was 'fixed' rather than maintaining or refurbishing it. The wires were pulled from steering wheel and left open loosely hanging. Driver did try to touch positive wire to the negative one hanging from top in order to blow the horn in vain. 

So there were three apparent causes of the accident.

One was J-walkers on road haphazardly moving.
Second one was dysfunctional horn that failed to work.
Third one was wrong habits of passengers anxiously standing in isle of the bus nearing it's destination.

Solution to each one of them is imbibing safe practices, safety discipline and improvement attitude. These are generic terms though. People-in-power must drill down to root-causes of symptomatic causes as above.

Root-cause may be lack of training or lack of adequate standards and practices. It may be lack of motivation to follow or enforce discipline to comply with desired standards if ones are established.

'Imbibing attitude' involves involvement of corresponding people: The decision makers if it's a workplace. The parents and teachers if it's at personal level.

Wrong behavior of people (including 'small-people', the children) is a manifested reflection of wrong behavior of their superior's.

It's primarily the people-in-power who can make the difference by behaving in a desired manner. Attitude of the 'watchers' then 'behaves' itself.

Here's a MaiKu© on the topic.

Tom crushed Harry
Root-causes weren't wary
Safety became Sorry

MaiKu© Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blogposts hereunder:

Please consider leaving a comment or sharing this post via social media.

Prevention: The Best Cure! ... Is it really so?

In a Problem?: No Problem ! Dwell A While !!

Beware Of Political-Presentations

Discrimination-is-Cremation of Law-&-Order (Part-1) 
Discrimination-is-Cremation of Law-&-Order (Part-2
Discrimination Cremated! But How Long

Make It Simpler, Rest Will Follow

How To Make A Difference

IQ-EQ-or-SQ: What-is-more-important?

A Ride To Hell

Treat Root-causes, Not Symptoms !

Nauseous Communication Gaps

Do You Cleanup-After-Crisis

Raam or Krishna-Shyam: Tell me Hey Raam!

Will It Work Here

Some Moron ! Some Great !!!

That's How Morons Work

Smart-Moron Who Breaks Your Glass 

WOW Work-Culture: By Telling or Selling

Suggestions On-Sale, None-To-Buy

Can-changing-thoughts-change-a-nation

Ridiculous Poison-culture versus Maverick Kaizen-culture

Tolerate Once, Twice, Thrice?

Taken-For-Granted ? You Deserve It !!

Technology in-place, security dis-placed

I am afraid ! What do I do !! 

Fearful-Of-Death-of-Birth

Saturday, 15 March 2014

Discrimination Cremated! But How Long?

Can you see the traffic-jam in 'Before' picture. 

The change seen in 'After' picture is captured on next day. It so far has lasted for a day at least until writing of this post. Authorities took a couple of vigilance rounds after twilight also. 'Being vigilant on what one wants' was one of the success factors. 

Although it might be too early to rejoice this it didn't happen overnight.

It took more than seven years to see such a desired picture. Public had been struggling to get a solution since then. Authorities with all their might were unable to control a few heavy vehicles parked there illegally, causing trouble to traffic as well as to the community. One may read more details in my blogposts titled "Discrimination-is-Cremation of Law-&-Order (Part-1) and (Part-2) that prompted title of this post. 

But how long will this last? 

Just about I was penning this down see what the other picture that I took at the other end of the road about 30-yards away says.

I tweeted the abnormality as "Corporate-Social-IrResponsibility@HajuriRoad Thane. India Shines! Effluent disposal on road. Road blocked."

Sanjivani (my better half) dials Police-Control-Room #100. Alerts our society's security guards. A few alert citizens don't allow 'them' to take it for granted. The 'irresponsibles' RETREAT. INDIA WINS!!!

All within just about half an hour.

Yes.. ss.. ss! Social media does work sometimes!

The point is how and why everyone just takes-it-for-granted.

So with such an attitude of various stakeholders it's foolish to conclude that changes for the better such as in first picture will sustain on their own.

What's the learning?

Change can happen overnight if people-in-power take up causes of common-interest seriously and with a sense-of-urgency at that.

'They' ('suppliers' of the trouble as well as service-providers) do and will test patience of people-NOT-in-power. So people-NOT-in-power must persevere and "keep-knocking" their-doors even by guerrilla tactics if required.  

It's unfortunate but true that citizens in high-mistrust, inefficient and in-effective societies have to spend more than half their waking hours in non-value activities such as visiting and revisiting government authorities' and supplier's workplaces for reworks and follow-ups.

Be vigilant otherwise "But-How-Long?" will keep you haunting.

Use technology as a powerful enabler. That's one way to speed up the snails.

Faster you rejoice faster you will repent. Let equanimity prevail.


Also read a few relevant blogposts hereunder:

WOW Work-Culture: By Telling or Selling

Discrimination-is-Cremation of Law-&-Order (Part-1) 

Discrimination-is-Cremation of Law-&-Order (Part-2) 

Make It Simpler, Rest Will Follow

How To Make A Difference

A Ride To Hell

Tolerate Once, Twice, Thrice?

Do you exercise your choice meaningfully

Taken-For-Granted? You deserve it! 

Will It Work Here

Technology in-place, security dis-placed

India-shining

Do you know a Best-Career-Plan

Some Moron ! Some Great !!!

That's How Morons Work

You seem Reasonable if you appear Un-reasonable

Customer or Custo-Mer

Ridiculous Poison-culture versus Maverick Kaizen-culture

Smart-Moron Who Breaks Your Glass 

WOW Work-Culture: By Telling or Selling

Raam or Krishna-Shyam: Tell me Hey Raam!

Success-or-failure! What-do-you-like?
 

Friday, 29 November 2013

Taken-For-Granted ? You Deserve It !!

How do you behave when you come across security-guard of your housing society? Do you address him "Hey Watchman"?

In what manner do you speak to your driver or that of a taxi or for that matter a persuasive roadside salesman or a typical 'have-not', even a beggar?

Or, how do you behave with your subordinates for instance?

In very first encounter with them in the morning, do you nod as in expressing salutation to them? Or do you ignore their salutation if they give one?

If you've done the former, you have not-taken-them-for-granted. You have behaved as-desired like often done with external customers. Behaving other way round is like being indifferent. It's like disrespecting their self-esteem.

Indifferent behavior hurts ego and thereby breaks relationships. On the contrary a genuine smile recognizes their presence. It flashes back to you as good behavioral reflection of theirs too. It's like an adult-to-adult behavior that maintains self-esteem of both the parties as in BMT or TA language of behavior modulation.

How do you behave if others don't keep promises and instead misbehave with you repeatedly?

In spite of being in power, do you stay considerate enough say to bring facts of their misbehavior and indiscipline to their attention in a respectful manner? Do you play your role in providing justified resources if any to enable their promised performance level? 

If yes, then you have not taken them as well as yourself for granted. In inevitable cases you might have even reprimanded them for their undesirable repetitions though.

Former is like 'selling' instead of 'yelling' at them for their undesired behavior while the latter being 'telling'.

If you are not in power what do you do to reprimand their repeated misbehavior?

Such people may not be worthy of attention. Nor are they worthy of your fellowship except that to get job done with Krishna-tactics. Until the first opportunity comes your way to exit relationship it might be a good idea to make a little compromise while keeping them at arm's length. Having got one if it's not availed of then you do deserve to be taken-for-granted.

Aren't the same rules applicable back home?

Yes very much but with an extra care else you may not get food.

Recognition, review, resources, reward and reprimand (5-R) rules are applicable at home as well as at work. Wisdom will help you evolve which ones with what mix and how much dose to administer, when and where.

Those who don't apply a judicious mix of 5-R rules with wisdom (with weightage primarily in the corresponding order) do deservedly get taken-for-granted repeatedly be it at home or outside at work. In Indian scriptures this is advised as Sama-Daama-Dandaa-Bheda technique to get the needed done!

Footnotes :
BMT: Behavior Modulation Technique
TA: Transactional Analysis

Also read a few relevant blogposts hereunder:

Discrimination-is-Cremation of Law-&-Order (Part-1
Discrimination-is-Cremation of Law-&-Order (Part-2
Discrimination Cremated! But How Long? 
A Ride To Hell
Make checklists your friends 
Drove To Hell ... Almost !
Raam or Krishna-Shyam: Tell me Hey Raam!
Will It Work Here
Some Moron ! Some Great !!!
That's How Morons Work ... WASTES
You seem Reasonable if you appear Un-reasonable
Smart-Moron Who Breaks Your Glass 
WOW Work-Culture: By Telling or Selling
Suggestions On-Sale, None-To-Buy
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture
Tolerate Once, Twice, Thrice?
That's how some business partnerships work
IQ-EQ-or-SQ: What-is-more-important?
Prevention: The Best Cure! ... Is it really so?
Treat Root-causes, Not Symptoms !
Beware Of Political-Presentations
Do You Cleanup-After-Crisis
Hoarders Of Filthy Hoardings
How Many Times Do You Wash Hands

Thursday, 7 November 2013

In A Big-Problem?: Wear Hats To Solve It !!

Life is about tackling gaps! Gaps among:

1/ what we 'want' (i.e. what we desire to have),
2/ what we 'need' (i.e. what we need to survive) and
3/ what we 'have' (i.e. our current situation).

These gaps are referred to as problems in day to day language. Gaps may be in terms of physical, mental, financial, social or spiritual health, both at individual & societal level.

So life is about overcoming various hurdles or problem-situations in order to bridge gaps at individual & societal level. In positive sense, life is about opportunities to add value to self & society while tackling problematic situations.

This post is an extension of my blog-post titled In a Problem?: No Problem ! Dwell A While !! In that post, I dwelled upon the fact that 'dwelling' provides 'adult-in-you' to 'respect' others like 'adults'. It provides an opportunity to look at a given problematic situation in totality. It allows asking 'what-when-where-who-why-how' questions to it's components without a bias.

This ability is particularly important in order to solve chronic problems as well as crises and larger issues.

Sometimes acknowledging a problem as a problem itself is a problem as in P.J. (Poor Joke) in punchline of this blog where Mr Foolhardy falls again-and-again at same place! Like Foolhardy, some do 'love falling' and getting 'cured again-n-again' rather than taking preventive 'care'. Some hardly go beyond first-aid attitude during entire lifetime. 

Why is this so? What should the case really be?

One reason may be lack of respecting discipline: the undesirable habit nurtured by both, one's own parent-ego and child-ego. Other one may be lack of training  the adult-ego to solve complicated problems.

One way to overcome the former reason is instituting strict disciplinary measures as a stick on undesired behavior of parent-and-child-ego. The other way may be to install measures for attitudinal change so that adult-ego takes active charge of the situation to steer it to a desired one.

This blog-post is about tackling the latter i.e. training mind (the adult-ego) on importance of 'dwelling meaningfully' in order to improve effectiveness of problem solving.

Problem Solving Steps

Problems can be categorized in four quadrants based on combination of:

1/ ease or difficulty level of identifying them and/or their causes and
2/ ease or difficulty in finding and/or implementing countermeasures on them.

Difficult-Difficult-type problems in particular need to be resolved step-by-step by breaking them down into smaller stones so that prioritized one can be taken one at a time. It's like breaking a mountain over a period of time in steps of blasts in a typical mine and thereafter hammering the larger (post-blast) rocks into smaller stones with an objective of making them worthy of utility.

Need for undertaking logical steps with equanimity gets enhanced with rising level of difficulty to identify the problems and/or to resolve them.


 7-steps in the Plan-Do-Check-Act Improvement (Kaizen) Cycle are:

Plan Step-1: Define a problem or a goal to create an innovative utility-value
Plan Step-2: Observe gaps in the current situation with reference to the goal (This is done after the first-aid solution is put in place)
Plan Step-3: Analyse and find root-causes of the gaps
Plan Step-4: Plan countermeasures to prevent occurrence and recurrence of causes
Do Step-5: Implement countermeasures
Check Step-6: Study effect of the countermeasures 
Act Step-7: 7a/ Standardize so that favorable effects are sustained 
Step-7b: Rotate the above steps: 1/ until favorable effects are achieved in case of unfavorable effects, 2/ to attain higher levels in case of favorable effects, 3/ to take a new improvement goal

''Dwelling'' on a predefined agenda in each problem-solving-step allows flow of unbiased creative thoughts useful for complicated problem solving. It allows 'brain-writing' those. It involves 'speaking-to-self' by asking 'why-why & what-where-who-when-why-how' kind of questions and 'writing' the evolved thoughts. 

This is contrary to 'speaking-to-others' as in brain-storming. Such a 'don't-speak' rule wearing a pink-hat virtually to represent that the problem-solver is in 'dwelling-mode' allows flow of 'wild-thoughts' that otherwise may get killed as in brain-storming.

I have added the Pink-Hat as the 7th-Hat to Edward De Bono's idea of 6-Hats: White, Red, Green, Black, Yellow And Blue, each with a purpose.

The Pink-Hat as a common one represents 'brain-writing' activity as above in each of the 7-steps that I have connected to an appropriate hat each. Pink-Hat is used in combination with each of Bono's 6- hats primary to a corresponding step. Each hat forces adult-ego to focus primarily on the agenda predefined for that particular hat and that particular step.

In step-1, Pink-Hat begins with taking ('brain-writing') inventory of problems. Then a priority problem is picked up to solve. As stated earlier, Pink-Hat is used in each step in combination with corresponding hat of that step to 'brain-write'.

In step-2, White-Hat is used to find factual gaps in an unbiased manner.

In step-3, Red-Hat is used to find root-causes of the gaps without keeping any emotional attachment to the problem. 

In step-4, Green-Hat is used to find alternative ideas (innovative countermeasures) to arrest root-causes.

In step-5, Black-Hat is used to critically assess risk while innovatively implementing ideas (countermeasures) .

In step-6, Yellow-Hat is used to assess benefits of the countermeasures taken.

In step-7, Blue-Hat is used to take an overview in an unbiased manner.

Going back to the earlier blog-post, the problem therein that of locked-door not opening was Easy-Easy-type. However applying structured steps as above could have yielded additional opportunities as follows over and above the first-aid solution that 'clicked' then:

1/ Create a 'how-to' operating-procedure for odd-season working of equipment,
2/ Create a 'checklist' to prevent abnormal behavior of equipment in odd-season,
3/ Create an innovative-design or material for the door and lock capable of handling abnormal conditions.

So one can imagine the potential and impact of application of hats in structured steps in case of  Easy-Difficult-type, Difficult-Easy-type and in particular that of Difficult-Difficult-type chronic and complicated crises situations.

Also read a few relevant blog-posts hereunderPlease do consider leaving a comment or sharing this post.

Old-Problems, New-Reasons !
Ant Knocks Elephant Down 
Will It Work Here?
Can-changing-thoughts-change-nation?
Ridiculous Poison-culture versus Maverick Kaizen-culture 
WOW Work-Culture: By Telling or Selling 
IQ-EQ-or-SQ: What-is-more-important 
Talent-Is-Latent: Enable It! 
Judge If It's Paralysis-By-Analysis 
Will It Work Here
Suggestions On-Sale, None-To-Buy 
Does recognition really matter 
Who Comes First: Consumer Or Customer ? 
Treat Root-causes, Not Symptoms ! 
Do You Ask Right Questions?
Am I 'Short-sighted' or 'Long-sighted'
Comprehensive-Strategic-Audits

Prevention: The Best Cure! ... Is it really so?
Treat Root-causes, Not Symptoms !
When Safety Becomes Sorry 
Drove To Hell ... Almost !  
WOW Work-Culture: By Telling or Selling 
In a Problem?: No Problem ! Dwell A While !!
Part-1
In-big-problem? Wear-hats-to-solve-it! Part-2
How To Make A Difference
Big-Be Or Bug-Be !
Make checklists your friends
Do You Cleanup-After-Crisis
That's How Morons Work
You seem Reasonable if you appear Un-reasonable
Waste-to-eat-sea-to-drink