INNOVATE packaging!
SCRUTINISE blanket-ban!
ELIMINATE production!
REDUCE, REUSE! Collect to RECYCLE!
Mr Foolhardy slips over a banana peel. After a few steps he falls again over another banana peel. He gets up and starts walking. On seeing third banana peel he says: "Oh-My-God, now I have to fall again!!!" .... Like Foolhardy, some do love 'falling' followed by getting 'cured' reactively 'again-n-again' than taking preventive 'care'. What should the case really be?
Monozukuri is about making products (rather making great offerings of products as well as services that add value) through Hitozukuri. The latter is about involving and 'making' (rather developing) people without whom Monozukuri is nearly impossible. Implementing both Hitozukuri and Monozukuri simultaneously as integral and complimentary concepts (see book 'Stay Lean, Make Planet Green') is the essence for any improvement initiatives to be sustainable at that. It's no different for digital initiatives!
Rather it's about their logical sequencing: A mother standing in isle of the bus fell on her child holding her hand. Both got injured with their noses profusely bleeding. First-aid box inside the bus was nearly empty. Luckily bus had just taken exit from express-way so emergency aid was accessible.
Both, mother and child with their luggage, were standing in the isle in anticipation of arrival of their destination close by. It was an intercity Volvo with powerful air brakes.
The driver had applied emergency brakes. Reason was a couple of pedestrians walking on road suddenly taking a U-turn. They didn't notice the bus arriving.
Why didn't the driver blow horn in order to alert the pedestrians?
He did try but the horn didn't work. Condition of the horn in high-technology bus had got deteriorated. It was not restored to it's original condition. It was 'fixed' rather than maintaining or refurbishing it. The wires were pulled from steering wheel and left open loosely hanging. Driver did try to touch positive wire to the negative one hanging from top in order to blow the horn in vain.
So there were three apparent causes of the accident.
One was J-walkers on road haphazardly moving.
Second one was dysfunctional horn that failed to work.
Third one was wrong habits of passengers anxiously standing in isle of the bus nearing it's destination.
Solution to each one of them is imbibing safe practices, safety discipline and improvement attitude. These are generic terms though. People-in-power must drill down to root-causes of symptomatic causes as above.
Root-cause may be lack of training or lack of adequate standards and practices. It may be lack of motivation to follow or enforce discipline to comply with desired standards if ones are established.
'Imbibing attitude' involves involvement of corresponding people: The decision makers if it's a workplace. The parents and teachers if it's at personal level.
Wrong behavior of people (including 'small-people', the children) is a manifested reflection of wrong behavior of their superior's.
It's primarily the people-in-power who can make the difference by behaving in a desired manner. Attitude of the 'watchers' then 'behaves' itself.
Here's a MaiKu© on the topic.
Tom crushed Harry
Root-causes weren't wary
Safety became Sorry
MaiKu© Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes
Also read a few relevant blogposts hereunder:
Please consider leaving a comment or sharing this post via social media.
Prevention: The Best Cure! ... Is it really so?
In a Problem?: No Problem ! Dwell A While !!
Beware Of Political-Presentations
Discrimination-is-Cremation of Law-&-Order (Part-1)
Discrimination-is-Cremation of Law-&-Order (Part-2)
Discrimination Cremated! But How Long?
Make It Simpler, Rest Will Follow
IQ-EQ-or-SQ: What-is-more-important?
Treat Root-causes, Not Symptoms !
Do You Cleanup-After-Crisis
Raam or Krishna-Shyam: Tell me Hey Raam!
Some Moron ! Some Great !!!
Smart-Moron Who Breaks Your Glass
WOW Work-Culture: By Telling or Selling
Suggestions On-Sale, None-To-Buy
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture
Taken-For-Granted ? You Deserve It !!
Technology in-place, security dis-placed
I am afraid ! What do I do !!
Can you see the traffic-jam in 'Before' picture.
The change seen in 'After' picture is captured on next day. It so far has lasted for a day at least until writing of this post. Authorities took a couple of vigilance rounds after twilight also. 'Being vigilant on what one wants' was one of the success factors.
Although it might be too early to rejoice this it didn't happen overnight.
It took more than seven years to see such a desired picture. Public had been struggling to get a solution since then. Authorities with all their might were unable to control a few heavy vehicles parked there illegally, causing trouble to traffic as well as to the community. One may read more details in my blogposts titled "Discrimination-is-Cremation of Law-&-Order (Part-1) and (Part-2) that prompted title of this post.
But how long will this last?
Just about I was penning this down see what the other picture that I took at the other end of the road about 30-yards away says.
I tweeted the abnormality as "Corporate-Social-IrResponsibility@HajuriRoad Thane. India Shines! Effluent disposal on road. Road blocked."
Sanjivani (my better half) dials Police-Control-Room #100. Alerts our society's security guards. A few alert citizens don't allow 'them' to take it for granted. The 'irresponsibles' RETREAT. INDIA WINS!!!
All within just about half an hour.
Yes.. ss.. ss! Social media does work sometimes!
The point is how and why everyone just takes-it-for-granted.
So with such an attitude of various stakeholders it's foolish to conclude that changes for the better such as in first picture will sustain on their own.
What's the learning?
Change can happen overnight if people-in-power take up causes of common-interest seriously and with a sense-of-urgency at that.
'They' ('suppliers' of the trouble as well as service-providers) do and will test patience of people-NOT-in-power. So people-NOT-in-power must persevere and "keep-knocking" their-doors even by guerrilla tactics if required.
It's unfortunate but true that citizens in high-mistrust, inefficient and in-effective societies have to spend more than half their waking hours in non-value activities such as visiting and revisiting government authorities' and supplier's workplaces for reworks and follow-ups.
Be vigilant otherwise "But-How-Long?" will keep you haunting.
Use technology as a powerful enabler. That's one way to speed up the snails.
Faster you rejoice faster you will repent. Let equanimity prevail.
Also read a few relevant blogposts hereunder:
WOW Work-Culture: By Telling or Selling
Discrimination-is-Cremation of Law-&-Order (Part-1)
Discrimination-is-Cremation of Law-&-Order (Part-2)
Make It Simpler, Rest Will Follow
Do you exercise your choice meaningfully
Taken-For-Granted? You deserve it!
Technology in-place, security dis-placed
Do you know a Best-Career-Plan
Some Moron ! Some Great !!!
You seem Reasonable if you appear Un-reasonable
Ridiculous Poison-culture versus Maverick Kaizen-culture
Smart-Moron Who Breaks Your Glass
WOW Work-Culture: By Telling or Selling
How do you behave when you come across security-guard of your housing society? Do you address him "Hey Watchman"?
In what manner do you speak to your driver or that of a taxi or for that matter a persuasive roadside salesman or a typical 'have-not', even a beggar?
Or, how do you behave with your subordinates for instance?
In very first encounter with them in the morning, do you nod as in expressing salutation to them? Or do you ignore their salutation if they give one?
If you've done the former, you have not-taken-them-for-granted. You have behaved as-desired like often done with external customers. Behaving other way round is like being indifferent. It's like disrespecting their self-esteem.
Indifferent behavior hurts ego and thereby breaks relationships. On the contrary a genuine smile recognizes their presence. It flashes back to you as good behavioral reflection of theirs too. It's like an adult-to-adult behavior that maintains self-esteem of both the parties as in BMT or TA language of behavior modulation.
How do you behave if others don't keep promises and instead misbehave with you repeatedly?
In spite of being in power, do you stay considerate enough say to bring facts of their misbehavior and indiscipline to their attention in a respectful manner? Do you play your role in providing justified resources if any to enable their promised performance level?
If yes, then you have not taken them as well as yourself for granted. In inevitable cases you might have even reprimanded them for their undesirable repetitions though.
Former is like 'selling' instead of 'yelling' at them for their undesired behavior while the latter being 'telling'.
If you are not in power what do you do to reprimand their repeated misbehavior?
Such people may not be worthy of attention. Nor are they worthy of your fellowship except that to get job done with Krishna-tactics. Until the first opportunity comes your way to exit relationship it might be a good idea to make a little compromise while keeping them at arm's length. Having got one if it's not availed of then you do deserve to be taken-for-granted.
Aren't the same rules applicable back home?
Yes very much but with an extra care else you may not get food.
Recognition, review, resources, reward and reprimand (5-R) rules are applicable at home as well as at work. Wisdom will help you evolve which ones with what mix and how much dose to administer, when and where.
Those who don't apply a judicious mix of 5-R rules with wisdom (with weightage primarily in the corresponding order) do deservedly get taken-for-granted repeatedly be it at home or outside at work. In Indian scriptures this is advised as Sama-Daama-Dandaa-Bheda technique to get the needed done!
Footnotes :
BMT: Behavior Modulation Technique
TA: Transactional Analysis
Also read a few relevant blogposts hereunder:
Discrimination-is-Cremation of Law-&-Order (Part-1)
Discrimination-is-Cremation of Law-&-Order (Part-2)
Discrimination Cremated! But How Long?
A Ride To Hell
Make checklists your friends
Drove To Hell ... Almost !
Raam or Krishna-Shyam: Tell me Hey Raam!
Will It Work Here?
Some Moron ! Some Great !!!
That's How Morons Work ... WASTES
You seem Reasonable if you appear Un-reasonable
Smart-Moron Who Breaks Your Glass
WOW Work-Culture: By Telling or Selling
Suggestions On-Sale, None-To-Buy
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture
Tolerate Once, Twice, Thrice?
That's how some business partnerships work
IQ-EQ-or-SQ: What-is-more-important?
Prevention: The Best Cure! ... Is it really so?
Treat Root-causes, Not Symptoms !
Beware Of Political-Presentations
Do You Cleanup-After-Crisis
Hoarders Of Filthy Hoardings
How Many Times Do You Wash Hands
One way to overcome the former reason is instituting strict disciplinary measures as a stick on undesired behavior of parent-and-child-ego. The other way may be to install measures for attitudinal change so that adult-ego takes active charge of the situation to steer it to a desired one.