"Break All the Rules" but with care!

I have some comments to offer on the six leadership lessons that Goler, the Facebook's HR chief, recommends from the book "First, Break All the Rules". I'm sure, the book is valuable though.

But before I begin, here's a MaiKu© (my Haiku) on it that I dare..

Rules broken without care

Cure is the nightmare

Crisis that all dare

The first lesson she talks about is "Personal relationships are crucial for success".

She talks about the 12-questions that the authors Buckingham and Coffer write to "capture everything you need to know about the workplace." Four of which she says are as follows that employees should respond positively to.

1. "Do I know what is expected of me at work?"
2. "Do I have the materials and equipment I need to do my work right?"
3. "At work, do I have the opportunity to do what I do best every day?"
4. "In the last seven days, have I received recognition or praise for doing good work?"

That's about empowering your employees. And I completely agree with it.

Lesson two she says, "Great managers do not follow the Golden Rule", which states that you must treat others as you would like to be treated, is one of the most common pitfalls of management, argue the authors.

This lesson is acceptable as long as the person has right intentions for the common good. Otherwise, a 'Kaans' who gets a 'Raama' treatment (i.e. gets forgiven for intentional mistakes, as per his own expectations) may get reinforced to continue his wrong acts if he is not awarded a 'Krishna' treatment at the right time in right proportion. Hardly anyone expects to be treated with punishment right?

Lesson three she says is "Employees should primarily be hired for talent". Good that the authors Buckingham and Coffman define talent as "a recurring pattern of thought, feeling, or behavior that can be productively applied.

I would always hire a person for talent as well her attitudes towards work and towards the people at workplace. In fact, I would value her attitude more than the talent and her knowledge itself. Because the latter can get diminished in absence of the former.

Lesson four she says, "Employees should be guided by outcomes, not steps". This does help to accommodate for individual approaches to work as also to unearth some innovative ones.

But if employees are given unguided freedom to find their own paths to achieve the agreed upon results, at times it may result into some damages in the form of prohibitively extra costs in terms of damages to customer, other stakeholders, or to the property itself due to abuse of certain procedures, norms on safety and change in specifications of the offerings.

Lesson five she says, "Buckingham and Coffman write that it seems intuitive that managers should spend more time with struggling employees than with top performers, but that their research shows the opposite is true, because top performers are responsible for the work that moves a company forward."

Struggling employees are as much important as the top performers, because else they may get demotivated if they feel ignored.

An abnormality, while in its seed stage, ignored by 'ignored people' may grow into a big problem that even the top performers may not be able to solve.

Remember, generally top performers are fewer than the number of struggling employees in an organisation. The time may not be enough for the top performers to catch up with the growing number of grown problems ignored by the struggling employees inadvertently though.

Lesson six, she says, (Buckingham and Coffman recommend that in order) to have a thriving organization, a company must offer several developmental paths, creating "heroes" in each primary function, so that an employee is actually rewarded with more freedom to excel.

I do appreciate this one provided the "heroes" are created and recognized from among the struggling employees as well, in fact from all around the company. The freedom to them should of course be guided and with a protection from fear of failure, if any. The resultant will be a lot of improvements (Kaizen innovations) across the company even from the so called struggling employees... A win-win for the struggling employees as well as for the top performers and ultimately a win-win for the company.

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Forgive Or Don't?  
Strategise To Achieve Targets Daily

Make It Simpler, Rest Will Follow 
How To Make A Difference 
Big-Be Or Bug-Be ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Technology in-place, security dis-placed
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Customer or Custo-Mer?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Less With More And More Gets Sore 
Should one care for value?  
ABCD of India Shining
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings

How To Make A Difference

What do you do when a dog barks at you? 

IQ, EQ or SQ: What is more important

Do you exercise your choice meaningfully

Success Or Failure: What Do You Like?

Ridiculous Poison-culture versus Maverick Kaizen-culture

You seem Reasonable if you appear Un-reasonable

Tolerate Once, Twice, Thrice?

Suggestions On-Sale, None-To-Buy! Why? 

Taken-For-Granted ? You Deserve It !!

Nauseous Communication Gaps 

In a Problem?: No Problem ! Dwell A While !! 

Succession-Plans In Fast Lane!

Forgive Or Don't?

Forgiveness is the Economics of Heart..
It Saves the Expense of Anger
The Cost of Hatred
The Wastage of Peaceful Moments &
Gives You Profits on Smiles..

The above whatsapp that I received gives the message to: Forgive And Forget!

True..!
Lovely tangible and intangible cost-benefit analysis it offers.

But it's difficult for me to forgive someone slapping me, arriving from the 'blue', apparently for no reason. One shouldn't tolerate itunless of course it's sensed as a God-sent one.

In the latter case my action is to Forgive. In case of the former it is to: Forgive But Don't Forget. Because history 'says' if you do (forget) and stay indifferent, more 'slaps' come back in search of you for 'no reason'.

Decades ago, doors of Sydenham commerce college got 'banged' on me. When some close some do open. Some for the better. Those of Ruparel college opened with many more thereafter. 
The 'slap' proved to be God-sent!

In engineering college, someone ridiculed my looks. I learnt to differenciate among Functional, Aesthetic and Functionally-Aesthetic look/s.
The 'slap' proved to be God-sent!

There were many more 'slaps' even in my professional life. Sometimes due to inadvertent mistakes. All of those made me stronger and wiser.
The 'slaps' proved to be God-sent!

Day-by-day, I've been trying to get WISER to know the difference!

P. S. You may take a tests of wisdom for the 'slaps' in case of situations in the blogposts listed in the end.

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Tolerate Once, Twice, Thrice? 
Functional-Aesthetics 
WOW Work-Culture: By Telling or Selling 
Take Habits For A Ride 
How To Make A Difference 
Big-Be Or Bug-Be ! 
Make checklists your friends  
Drove To Hell ... Almost ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! Will It Work Here?  
Some Moron ! Some Great !!!  
That's How Morons Work
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Tolerate Once, Twice, Thrice? 
Ridiculous Poison-culture versus Maverick Kaizen-culture 
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Take your career in fast lane!
Succession-Plans In Fast Lane!  
In-a-problem? No-problem! Dwell-a-while!
Success-or-failure! What-do-you-like? 
Do you exercise your choice meaningfully 
Do You Ask Right Questions?  
Overworked? Tension? CPU of the mind hung-up? 
No Time? Micro-Meditate!  
Talk In Order To Listen!  
Eternally Happy! 
What You See Isn't What's Made 
Am I 'Short-sighted' or 'Long-sighted'?  
Deity is in the eyes of the beholder 

Simplicity Of Theory Of Relativity

My google map was not responding.
Public transport was not in sight.

How far is Hill road, I asked at the roadside stall. 
"15 minutes", the stall-owner replied.

Just to reconfirm I asked same question to a person parking car nearby. It's hardly 2 minutes: He replied.

I was a bit confused. 15 minutes or 2 minutes?

After a couple of minutes walk, I asked same question to a lady waiting to cross the road.
She replied: It's about 30 minutes.

More confusion: 30 minutes after 5 minutes walk?

I continued walking down.
After 10 minutes walk, I asked someone for a landmark for the place I had reached. I thought someone could pick me up from there in order to reach me to my destination.

The person couldn't tell me one. She kept looking at the cow instead I was standing next to. Luckily she didn't tell me the cow as the landmark. Otherwise I would've ended up looking at 'google-guy' (snail) instead of google map. (Cow is pronounced as Guy in vernacular.)

The point I am driving home is it's all relative!
Long ago Einstein brought the concept of relativity. 
Perhaps by car it was 2 minutes.
By walk it was 15 minutes.
And by the walking speed of the lady it was 30 minutes.
Probably the lady was right. She was pregnant.

The only thing wrong was I didn't confirm the mode of travel. Nor did they specify.
Actually I was wrong not to ask right question.

Also read a few relevant blogposts hereunder:  Please do consider leaving a comment or sharing this post.

Do You Ask Right Questions? 
Do you exercise your choice meaningfully
Make checklists your friends
Love is Care.. Care is Love ! 
Take Habits For A Ride
Are You Good If Others Are Bad? 
Bust-wants, Boom-needs
Do You Celebrate Mean-or-Green
Ridiculous Poison-culture versus Maverick Kaizen-culture
I am afraid ! What do I do !!
Discrimination-is-Cremation of Law-&-Order
Success Or Failure: What Do You Like?
Fearful Death-Of-Birth !
Aesthetics Spills-Over Function, Want Spills-Over Need
Raam or Krishna-Shyam: Tell Me Hey Raam!

No Time? Micro-Meditate!

Just read about Mindfulness and Micro-Meditation.

It reminds me of the tips in blogpost on self-energizing in a minute. It's about meditation in order to overcome overworking and tension.

If you are short of time to 'sit down and meditate' in a conventional sense, don't worry. Even a single spiritual breath cycle can do the magic if you do exercise your choice.

Just 'catch a minute' in order to micro-meditate and self-energize.

Even a Lift that takes a couple of minutes to reach it's destination offers an opportunity. Of course you must commit yourself to do so.

Like a 'standing-corpse', lean in a comfortable position against a support in a corner of the lift.

Close eyelids gently. Taking advantage of gravity, 'throw in your head'.

Relax all facial and body muscles including eyelids and eyeballs. 'Visit' them with 'mental eyes' to do so. Eyes dissipate maximum energy. So more and faster they are relaxed, more and faster you gain.

Take a deep breath... Gently! ... Without appearing to force it down your wind pipe!

While doing so let 'mental eyes' traverse the path of the breath.

As you inhale, feel cool breath entering your nostrils, touching it's walls, going deep down into your belly as much as possible and naturally.

As you exhale, feel it moving up into your lower chest region, then to your shoulder region and then out of the nostrils. While exiting feel warmth of the breath.

Now dwell a moment on your eyelids. Slowly and deeply breathe into the muscles of the eyelids. Feel the heat being thrown away from eyeballs to eyelids and finally into atmosphere. Feel that eyelids as well as your facial and body muscles are relaxed. Dwell into this feeling until the time on hand permits.

Gently open your eyelids. See naught while staring into space. Just an empty look into Zero. Walkout of the lift slowly as it reaches destination. Now you are more happy, with reduced level of anxiety and fear, 'ready to go' with more energy and confidence.

If you did it right then it's likely that you just had a micro glimpse into the most secret phenomenon: the phenomenon of buddhahood. If yes, then celebrate your new 'self', the new birth!

If you couldn't do it right, don't worry. At least 'you' tried to make a difference to yourself. Keep practising it until it becomes a habit.

Enjoy the day!

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Overworked? Tension? CPU of the mind hung-up?
Do you exercise your choice meaningfully
IQ-EQ-or-SQ: What-is-more-important?
Eternally Happy!
In-a-problem? No-problem! Dwell-a-while!
I am afraid ! What do I do !! 
Fearful-Of-Death-of-Birth
Take Habits For A Ride
Happy-Birthday-to-Youooo
Do You Celebrate Mean-or-Green 
Big-Be Or Bug-Be ! 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Are You Good If Others Are Bad? 
Want Need-Or-Want
How To Make A Difference
Love is Care.. Care is Love ! 
Deity is in the eyes of the beholder
Success-or-failure! What-do-you-like? 
Ball-Basin-Team Combine !  Maketh The Smile Divine !!

Discrimination Cremated! But How Long?

Can you see the traffic-jam in 'Before' picture. 

The change seen in 'After' picture is captured on next day. It so far has lasted for a day at least until writing of this post. Authorities took a couple of vigilance rounds after twilight also. 'Being vigilant on what one wants' was one of the success factors. 

Although it might be too early to rejoice this it didn't happen overnight.

It took more than seven years to see such a desired picture. Public had been struggling to get a solution since then. Authorities with all their might were unable to control a few heavy vehicles parked there illegally, causing trouble to traffic as well as to the community. One may read more details in my blogposts titled "Discrimination-is-Cremation of Law-&-Order (Part-1) and (Part-2) that prompted title of this post. 

But how long will this last? 

Just about I was penning this down see what the other picture that I took at the other end of the road about 30-yards away says.

I tweeted the abnormality as "Corporate-Social-IrResponsibility@HajuriRoad Thane. India Shines! Effluent disposal on road. Road blocked."

Sanjivani (my better half) dials Police-Control-Room #100. Alerts our society's security guards. A few alert citizens don't allow 'them' to take it for granted. The 'irresponsibles' RETREAT. INDIA WINS!!!

All within just about half an hour.

Yes.. ss.. ss! Social media does work sometimes!

The point is how and why everyone just takes-it-for-granted.

So with such an attitude of various stakeholders it's foolish to conclude that changes for the better such as in first picture will sustain on their own.

What's the learning?

Change can happen overnight if people-in-power take up causes of common-interest seriously and with a sense-of-urgency at that.

'They' ('suppliers' of the trouble as well as service-providers) do and will test patience of people-NOT-in-power. So people-NOT-in-power must persevere and "keep-knocking" their-doors even by guerrilla tactics if required.  

It's unfortunate but true that citizens in high-mistrust, inefficient and in-effective societies have to spend more than half their waking hours in non-value activities such as visiting and revisiting government authorities' and supplier's workplaces for reworks and follow-ups.

Be vigilant otherwise "But-How-Long?" will keep you haunting.

Use technology as a powerful enabler. That's one way to speed up the snails.

Faster you rejoice faster you will repent. Let equanimity prevail.

Also read a few relevant blogposts hereunder:

WOW Work-Culture: By Telling or Selling

Discrimination-is-Cremation of Law-&-Order (Part-1) 

Discrimination-is-Cremation of Law-&-Order (Part-2) 

Make It Simpler, Rest Will Follow

How To Make A Difference

A Ride To Hell

Tolerate Once, Twice, Thrice?

Do you exercise your choice meaningfully

Taken-For-Granted? You deserve it! 

Will It Work Here? 

Technology in-place, security dis-placed

India-shining

Do you know a Best-Career-Plan

Some Moron ! Some Great !!!

That's How Morons Work

You seem Reasonable if you appear Un-reasonable

Customer or Custo-Mer? 

Ridiculous Poison-culture versus Maverick Kaizen-culture

Smart-Moron Who Breaks Your Glass 

WOW Work-Culture: By Telling or Selling

Raam or Krishna-Shyam: Tell me Hey Raam!

Success-or-failure! What-do-you-like?
 

Raam or Krishna-Shyam: Tell Me Hey Raam!

The other day someone asked me how should s/he behave with a funny, unpredictable, sham character that always played games at workplace?

I told him to study the difference between epic characters RAAM and KRISHNA-Shyam in order to pick up a few cues and learn therefrom.

Both RAAM and KRISHNA (Shyam is his one of the famous names mostly used in songs and films) are epic characters to be learnt from while sailing through real life.

Both had good intentions!

RAAM always believed that - people always have good intentions, - people always do good. So RAAM always behaved 'good' with all people meaning he applied Saama (साम) strategies. He mostly left people, things and their given situations to themselves, open-ended in order for them to happen and evolve on their own.

Sometimes things did happen as 'good' because as in the epic called Ramayana those times were good as well as people were generally good.

KRISHNA (the character from epic called Mahabharata) also got good intentions delivered from others. But to get measurable delivery in a time-bound and desired manner, he had to keep changing tactics and strategies. He applied Saam (साम) strategies with Raama-like good people but applied guerrilla tactics and strategies (Daamaa-Dandaa-Bhedaa: दाम-दंड-भेद) with bad characters like KANSA.

KRISHNA kept modifying his strategies to suit a given situation because he had to achieve common-good while generally operating in bad times (Kalliyug: कलियुग). In Kalliyug one must face situations fearlessly and courageously.

One must read Bhagwad-Gita to understand Krishna philosophy. As Swami Vivekananda says, in order to understand it better, play football before reading it. You need to be strong physically and mentally to understand it's power.

What's the learning?

While leading our role in achieving a goal for common-good: Be RAAM-like with RAAM-like behavior of people.

But be KRISHNA-like with KANSA-like behavior of people.

A ©MaiKu Poem that the question inspired:

Whenever's a situation sham
Like Saama-Daamaa-Dandaa-Bhedaa' of KRISHNA-Shyam
Not 'Saama' like RAAM

©MaiKu Is My-Haiku
Freely ideate it's poetic rhymes
Any objective topic it chimes

Also read a few relevant blogposts hereunder:

How To Make A Difference

What do you do when a dog barks at you? 

IQ, EQ or SQ: What is more important

Do you exercise your choice meaningfully

Success Or Failure: What Do You Like?

Ridiculous Poison-culture versus Maverick Kaizen-culture

You seem Reasonable if you appear Un-reasonable

Tolerate Once, Twice, Thrice?

Suggestions On-Sale, None-To-Buy! Why? 

Taken-For-Granted ? You Deserve It !!

Nauseous Communication Gaps 

In a Problem?: No Problem ! Dwell A While !! 

Tolerate Once, Twice, Thrice?

Recently I came across a spiritual article on Tolerance that referred to UNESCO's definition: "Tolerance is respect, acceptance and appreciation of the rich diversity of our world's cultures, our forms of expression and ways of being human. It is fostered by knowledge, openness, communication, and freedom of thought, conscience and belief. Tolerance is harmony in difference."

Sometimes it appears difficult to practice some spiritual prescriptions such as above. Such sane characteristics typical of epic-character 'Rama' become impractical especially while dealing with insane 'Kaansaa's kind black behaviors. So I dug into UNESCO's definition further knowing very well that I am too small a fly in front of spiritual Gurus and UNESCO's definition as well that went on to say that, "Tolerance is the responsibility that upholds human rights, pluralism (including cultural pluralism), democracy and the rule of law."

On seeing reference to "the rule of law" in the definition, I was a bit relieved.

How long does one tolerate a given abnormal situation or an abnormal behavior, be it that of self or that of others?

Once, Twice, Thrice? How many times? Everyone faces this dilemma some time or the other.

Epic character Rama in you may tolerate abnormal behaviors limitlessly. However another epic character Krishna 'directed me' to devise my own method to make a judgement.

In any given situation there may be an involvement of man, machine (equipment), material, method (a standard, a process or a procedure to perform act/s) in a typical work environment.

Anything going wrong in any one of these ingredients individually or collectively may create an undesired or a mistakeful outcome that one refers to  as an abnormal situation. It's like an undesired, out-of-tune, out-of-beat, noise instead music getting produced in an orchestra.

The undesired outcome may be due to a collection of mistakes. Role of 'music director' of the situation is to track and trace such mistakes in order to  'orchestrate' prevention of those for producing desired effect in future.

So as a student of Kaizen-school-of-thoughts, in order to prevent making wrong judgement while studying an undesired situation, I identified three categories of mistakes.

1/ Inadvertent mistakes
2/ Careless mistakes
3/ Criminal mistakes

An inadvertent mistake is unintentional. It's not done on purpose. It might just  happen as a result of missing consciousness of one's own mistake or that of others. It is like falling in a given pit or a pot-hole on road for the first time. The cause may be inattention while talking on cell phone. Or it may be that  someone else being on wrong side forced the victim on right (correct) side to suffer.

A careless mistake happens due to missing concern or worry about consequences of a mistake. It might occur as a result of not giving sufficient attention or thought, especially concerning it's avoidance or harm therefrom. It is like falling in a pit second time while talking on cell phone. Mostly fools fall in this category.

A criminal mistake is the one that recurs due to recurring carelessness. It's criminal since there is a resistance to learn from past mistakes. It's criminal if it's done intentionally. In most cases, the criminal himself may not fall but surely makes fellow-beings fall and, if not arrested, repeatedly so. In fact, he ends up pushing them and at times pushing community itself into crises.

Inadvertent and careless mistakes are relatively easy to tackle. But criminal mistakes are the most difficult ones to tackle because they are more to do with wrong intentions and criminal mindsets deployed by-design.

So coming back to the question, "How long does one tolerate a given abnormal behavior?" is like asking "How long does one tolerate mistakes of self or of others? How many times: Once, Twice, Thrice?"

My method is:

1/ Tolerate a mistake one-time while it's Inadvertent. Invest in training and putting Kaizen efforts on errors thus revealed in order to make the process mistake-proof. Establish complimentary SOPs (standard-operating-procedures), rules and regulations to prevent deterioration of the mistake-proof level attained.

2/ May tolerate a mistake second time while it's at Careless-stage. Put in training, Kaizen efforts and complimentary rules & regulations by revisiting the mistakes in order to make the process mistake-proof.

This way the chances are that inadvertent and careless mistakes may get prevented from getting matured into criminal ones especially that concerned with safety, dignity and rightful rights at personal level as also concerned with rightful common goals.

3/ So having given opportunity for structured learning and that of tolerating mistakes once or twice, tolerating it the third-time is being criminal on the part of the tolerates or the orchestrator himself apart from tolerating the so-called criminal making mistake. Because in that case it's the orchestrator who allows a small-mistake to grow into a crime or a crisis or a disaster.

Having established that a mistake falls in criminal-category, it should be dealt with with a sense-of-urgency.

Apart from enforcing rules & regulations used to deal with criminals while 'dealing with criminal mistakes', great leaders deal with 'causes of such intentional behaviors'. Like wrong intentioned poor leaders they don't corner the people making mistakes. That's a separate topic to be dealt with some other time on investing time and efforts in 'behavior-modulation' of the people concerned.