The PJ (poor joke) above might no longer remain a PJ if banana peel is replaced by a typical problematic situation one encounters in daily routine. The question remains unanswered then: Why do some people find it difficult to act beyond cure? They do think 'Prevention is The Best Cure' though! I was no different from them! But now my journey is gathering speed, hopefully in the direction that the blog is supposed to drive towards. Checkout my other blogs and work at http://www.worldOFkaizen.com/
Showing posts with label Accident. Show all posts
Showing posts with label Accident. Show all posts

Sunday, 6 July 2014

Andon For Visibility Before 'Andolan'

It was a huge protest (Andolan!) after the infamous Delhi gang-rape in a moving bus and another one in Mumbai. As a reactive fallout, one of the actions was strict adherence to the rule: Windows of all vehicles should be transparent.

This action is to bring out visibility, failure of which might result into crises such as above. Focus of this blogpost is to bring out it's importance generically.

Imagine there's no timetable, be it of a train or an exam or of a training classroom. And one is forced to keep guessing time of arrival/departure of a train or keep shuttling around notice boards that are usually difficult to locate/access if at all they exist at corresponding venues. 

Imagine seat numbers not marked inside an outstation train compartment or a theater.

Imagine a speed-breaker is not painted and you bump into it at 40 kilometres per hour.

Above situations may be rare in some cases. Visual systems in above cases in particular might have got more or less matured due to fear of resultant chaos. You are lucky if bogie of a train arrives at a designated location-mark on the platform. Now-a-days (inside a local train as well) they announce arrival of stations. You are lucky if 'sometimes it functions'.

In organised workplaces such Visual Systems are known as Andon: A visual communication management innovation perfected by Toyota. An example closer to you might be a display of token number in a bank alongwith an announcement and hooter sound to attract attention.

But why aren't versions on similar lines practised in other professions and places? There's a tremendous scope for bringing out visibility in order to make work predictable, prevention oriented and simpler in many other situations. The productivity benefits to customers thereby outweigh the costs of doing so in geometric progression.

A medical professional, for instance, might be able to impress upon a patient about speedy recovery if he hands over a Do-Don't instruction to be adhered to (featuring a sketch on how they work).

An electrician could display some sketches of the Do-Don'ts in case of a trouble that he shoots at. An accident may get preempted or a breakdown may get attended to faster with such Do-Don't lessons.

A computer mechanic could display, say, a sketch indicating where frequently possible loose connections can be mended autonomously.

A 'customer service' window could have 'steps' displayed with necessary sketches in case of actions to be taken during 'what-if' situations. Their office inside has signboards, labels on racks, files, etc. instead of a mess. Corresponding delays may get eliminated thereby.

An organisation, for instance, could make it's career-plan-ladder self-explanatorily 'visual'. Attrition may get reduced as a result.

Absence of practices such as above are examples of poor visibility prevalent in typically complacent organisations.

Sometimes lack of visibility is inadvertent. Sometimes it's intentional in order to protect vested interests.

Poor visibility breeds abnormalities such as defects, delays, corruption,etc. Ultimately it leads to less optimised performance as well as spoiled relationships.

That's why excellent workplaces promote visibility in innovative ways by using graphs, pictures, radiant colors, blinking lights, hooters, etc. as done in Seiton practice of Five-S's. 

They know that Andon For Visibility is better than resultant Andolan due to lack of it. They know that it's as dangerous as driving on a heavily raining day with a very very poor visibility as low as a couple of meters.

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post via social media.

That's How Morons Work
Functional-Aesthetics
WOW Work-Culture: By Telling or Selling
Take Habits For A Ride
Make It Simpler, Rest Will Follow
How To Make A Difference
A Ride To Hell
Make checklists your friends 
Drove To Hell ... Almost !
Treat Root-causes, Not Symptoms !
Nauseous Communication Gaps
Do You Cleanup-After-Crisis
Raam or Krishna-Shyam: Tell me Hey Raam!
Will It Work Here
Some Moron ! Some Great !!!
That's How Morons Work
Suggestions On-Sale, None-To-Buy
Technology in-place, security dis-placed
Succession-Plans In Fast Lane! 
Prevention: The Best Cure! ... Is it really so?
How Many Times Do You Wash Hands
What You See Isn't What's Made
Am I 'Short-sighted' or 'Long-sighted'? 
Beware Of Political-Presentations
Do You Cleanup-After-Crisis
Hoarders Of Filthy Hoardings
Are You Good If Others Are Bad
 

Thursday, 15 May 2014

Take Habits For A Ride

Long time ago, while approaching a crossroad where red light was blinking, I slowed down the jeep that I was driving.

Just about when I was to cross the signal, suddenly a biker overtook me from left in a flash. He almost took a ninety degree turn to right, crossed me and sped away. By the time I could realise what was happening, he evaporated in thin air.

His dangerous adventure was just short of being fatal. His motor cycle narrowly escaped  bumper of my jeep. Perhaps the elephant-god saved him. It was the first day of Lord Ganesha's festival in Mumbai. So what the blind faith may prompt one to believe so.

He took himself for a ride 
Death almost came calling in stride
Why don't habits suicide

Couple of mistakes that he committed was he overtook from wrong side. At the crossroad looking at amber signal in particular he should've slowed down instead of zipping in. He should've stayed in the extreme right lane well beforehand with indication signal ON if he wanted to take right turn.

Perhaps for him those were "I've been doing this for years" kind of 'skills' rather than mistakes. So how does one tackle such 'skill-full' mistakes?

Mistake-proof methods (Poka-yoke) should be in place particularly in high-probability high-risk zones. Poka-yoke is an innovation by Shigeo Shingo at Toyota. Poka stands for a mistake. Yoke stands for proofing against it. It's a commonsense improvement (Kaizen) but with a structure. In order to prevent nail-biting habit, application of something on fingers that tastes bitter is an age-old Poka-yoke used by a typical grandma.

For instance, in accident prone areas there should be guided lane dividers to prevent sudden lane changing habits. Rumblers should be provided to force slowing down at crossroads. Speed measuring devices should be installed alongwith cameras to detect speedsters.

In spite of the above, some practices (Habits!) get ingrained in us so much that they become our second nature. If the habits are for good then it's fine. Otherwise even if you want them to die they don't! Instead they make sure that you do!

By using various grandma kind (Sama-Dama) methods one may try to change habits piece-by-piece. But a piece still remains until you lose your peace. Habits do die but they die hard way.

Habit is a H. A. B. I. T.
Even if you remove H in it, A BIT remains.
Remove A; and BIT still remains.
Remove B; but until you remove 'I' in it, IT still remains.

The only way to remove 'I' in it is to teach IT (the self) by a stick if everything else fails. If you don't, the habit-prone may 'poke' a 'yoke' in the Poka-yoke itself.

Here's a MaiKu© on the topic.

Back-n-forth Habits sway 
Unless they die hardway
Few mistake-proof by-the-way 

MaiKu© Is My-Haiku

Freely ideate it's poetic rhymes

Any objective topic it chimes

Also read a few relevant blogposts hereunder:
Please consider leaving a comment or sharing this post via social media.
Prevention: The Best Cure! ... Is it really so?
In a Problem?: No Problem ! Dwell A While !!
Discrimination-is-Cremation of Law-&-Order (Part-1) 
Discrimination-is-Cremation of Law-&-Order (Part-2
Discrimination Cremated! But How Long
Make It Simpler, Rest Will Follow
IQ-EQ-or-SQ: What-is-more-important?
Treat Root-causes, Not Symptoms !
Raam or Krishna-Shyam: Tell me Hey Raam!
WOW Work-Culture: By Telling or Selling
Taken-For-Granted ? You Deserve It !!
Technology in-place, security dis-placed
I am afraid ! What do I do !! 

Sunday, 16 March 2014

Treat Root-causes, Not Symptoms !

"Green tax of Rs 20 crore in kitty, but pollution in Thane remains high!"

This news that I read while sipping tea after a long drive of over 100 kilometers across Mumbai and Thane, reinforced writing this blogpost and its title.

Actually I had already begun to write this blogpost on studying various signals over a few days. Only some of them had 5...4...3...2...1... 'Second-tickers' that indicate time in 'seconds' the next signal would show up. 

More than half of almost a hundred signals that I studied didn't have 'ticking countdown timers' nor were they visible except to the first row of vehicles.

Purpose of the 'ticking' is to provide transparency so that speeding vehicles could predict when to halt and stationary vehicles could 'start' their engines just-in-time. Former would prevent accidents. And both, the former and the latter, would save fuel as well as pollution by preventing idle running of engines.

So it's not necessarily the old vehicles that cause pollution. Attitude of drivers in spite of the infrastructure such as above (or the lack of it) also contribute their might. Even new vehicles holding 'pollution-in-control' certificate 'vomit pollution'. 

Causes may be many that need to be treated at root cause level. It's actually easy and less expensive to do so.

Lack of proper maintenance, for instance. 

Attitude of 'managing' to seek pollution certificate.

Fitting 'timers' at all signals or fitting them at visible level.

Marking an area at busy signals (as yellow box-1, 2, 3, say) that indicates those many vehicles within a maked box could pass through a given 'timer-setting' of the signal. So only one batch of vehicles within the yellow box-1 would pass within the fall of one signal. 

Vehicles within yellow box-2 need not race-to-chase since the timer-setting of signal-1 won't be adequate to get them cleared. See the idea in sketch. 



The denomination of the boxes can be standardized in steps equivalent to the units of signal-time so that signal time can be adjusted as per demand. This is equivalent to a 'pitch' in 'just-in-time' or 'lean' operations that bring in visibility. Thereby it will reduce costs such as fuel consumption and pollution in case of traffic.

Installing proper signboards and indicators. In absence of that, many a time a driver ends up getting stuck on signals while he could have easily taken a couple of flyovers to reach his destination without any waiting time. 

This is analogous to a 50-story building employing say four high-technology lifts: one each reserved for going upto 10th floor, upto 20th floor, upto 30th floor, and upto 40th floor respectively; but not having a few pennies worth signboards. A first time visitor might end up landing into a wrong lift and shuttling among lifts and floors. Murphy's law usually takes over in such cases!

Tackling habits of people pressing switches of all the lifts at a time without reading signboards if at all they are readable, is another story of course! 

Shear waste of energy! Many a time road-signs are hidden behind political hoardings full of birthday wishes. 

In short, root cause of pollution is the wasteful human-activity that adds costs rather than value. 

Unless there is a reward mechanism to recognise all those stakeholders who involve themselves in finding out non-value-activities, merely punishing at symptomatic level is not going to be of much help. 

Authorities must listen to their voice on their real time difficulties. Leaders need to go to corresponding workplace (Gemba) in real time (Genjitsu) in order to do so so that they can see the difficulties themselves. They must treat those difficulties at root cause levels rather than merely giving first-aids to symptoms.

In absence of doing so, many more 'crores' might get collected as 'pollution tax' in kitty, but abnormality levels will remain high in multiples of hundreds!'

Also read a few relevant blogposts hereunder:

Monday, 24 February 2014

A Ride To Hell

Front-n-back a ride-to-hell

Left-to-right like-a Swinging Bell

A sure death-knell if you don't spell

That was the ¹©MaiKu ringing in my ears while a bus took me for a ride. 

Last couple of occasions while returning from Dahej, taxi that I booked couldn't reach to pick me up at Borivali station due to traffic jams. While I resorted to BEST buses as an alternative mode between 9-10.30 pm I experienced hell-like driving by the drivers.

1/ At curves it was really dangerous particularly at blind-corners while at times the driver tried to negotiate brushing passes at the dividers. He was driving as if he was in a race.

Like a pendulum the passengers were literally made to swing 60-to-90 degree. Imagine the plight of senior citizens with ailments such as backache or vertigo etc. as also that of standing passengers.

In case of travel on the 7th, a few passengers including me did try to suggest to the driver to drive safely with reduced speeds. But the conductor advised me "not to advise the driver" and that "they have that expertise".

This is a typical case of not being proactive  to prevent fatal accidents. I later wrote to the authorities about accidents due to similar causes in past on the same road. One can see the logical linkage of Cause-n-Effect relationship of accidents due to unsafe practices in general and unsafe driving (behavior) in particular.

2/ In case of travel on the 21st, I had a heavy bag with me. I was sitting near rear door. I told the conductor that I want to get down at Luis-wadi stop. Conductor kept telling me to walk to the front door in running bus. I expressed my inability to do so with a heavy bag in hand. I had requested him for a 'Stop-Bell' so that driver takes a patient 'stop'. The conductor kept telling me that driver won't stop unless he 'sees' me near the front door. That was a funny behavior particularly when I wasn't able to walk in a speedily 'jolt-fully' running bus.

Finally driver did what he wanted to do ignoring justified patient-stop request of the customer. I had a 'good swing' between the two doors and a 'jolt' between the front door and the road while finally 'managing to negotiate' to get down.

What Next?

1/ I requested the authorities to escalate this matter for appropriate action.

2/ Also as a commitment to the SAFETY-cause, I offered to help them to systematically bring in change in such unsafe and reactive behavior of their staff and managers. Merely 'telling' them to 'drive safely' or 'slow down at turns' or 'don't exceed speed limits', etc. with corresponding 'signboards' won't be of much use. 

What's the learning

You get what you deserve if you don't play your role to bring about change.

Staying indifferent is like supporting the undesired. I registered a suggestion-cum-grievance rather than merely a customer complaint to both the deliverer of service on-the-spot as well as to their management with a probable solution. I also made an offer of my help to make a difference.

I didn't bother about success or failure of their buy-in while making the offer. Now it's their choice.


Footnote:1. ¹©MaiKu Is My-Haiku

Freely ideate it's poetic rhymes

Any objective topic it chimes

Friday, 21 February 2014

Hoarders Of Filthy Hoardings

Recently, once again, the Honorable Mumbai High Court pushed Bombay Municipal Corporation (BMC) to remove hoardings.

Contempt of such court orders has been shamelessly going on for past so many years. Both the BMC as well as so-called 'leaders' creatively ignore court orders.

Now a days even school going children appear on the hoardings. The day is not far when family tree of a few generations appear on the hoardings alongwith 'sonography' pictures of their 'expected' children as well.

According to Maslow's hierarchy of needs, every human being has a mental need to get recognised.

In case of Hoarders-of-filth it has become a mental disease. For such people such a need seems to have become a desire ('want') since they don't have anything that public will willingly recognise. Perhaps that's why they put hoardings of their birthdays, publicity of work that they have not done, and for many more in-explainably creative reasons. They don't even bother that apart from defacing the town, at some places such hoardings create blind-spots or distractions prone to accidents as also create fire hazards: Typically 3D: Dirty-Danger-Difficult like situations.

So good that the court has initiated various actions on inaction of local municipalities.

I think in order to make such actions sustainable by making municipalities more accountable they should be asked to create a portal where the public can upload pictures of hoardings. Corresponding municipality should statutorily be made to submit a monthly-return accounting for actions taken against the number of such pictures uploaded. This will be a sort of measure of performance for their accountability.

The actions reported in the Return should go beyond the first-aid that of bringing down such hoardings within say 48 hours of uploading the pictures (by the public). The cost/consequences/punishment to the concerned officials should necessarily be preventive in nature.

Wednesday, 9 October 2013

Discrimination-is-Cremation of Law-&-Order (Part-2)


Do you want to know how to Tax-Tax-Tax?

How to: Tax-Citizens, Tax-Nation, Tax-The-Planet !

Have you read this joke about two guys working for the municipality? One would dig a hole. He would dig, dig, dig. The other behind him would fill the hole. 

'Dig-Dig-Dig' followed by 'Fill-Fill-Fill'! 

A man watching the furious activity from sidelines was confused. He finally asked them what they were doing. The hole-digger replied, "Oh yes it does look funny but the guy who plants trees is sick today."

So when the tree-guy resumes his duty, rework will resume dutifully is it?

This question kept bothering the confused man.  He kept  wondering about their unique Principles-n-Practices:

Dig-Dig-Dig ! 
Fill-Fill-Fill !!
Tax-Tax-Tax !!!

Break-Break-Break !
Make-Make-Make !!
Waste-Waste-Waste !!!

What is the relevance of the rework-joke here?

The question raised in my earlier blogpost titled Discrimination-is-cremation of law-&-order: Part-1 was "Why footpath on the other side was not made-up yet?". See red-circle in picture-4 from Part-1 above.

Eventually if & when they do it, I was hopeful that the past improvement (see green-circle in picture-4) that of a ¹mistake-proof divider for saplings would be replicated on the other side. I was happy, for it would make it difficult for parked vehicles to run over saplings on the other side as well, of course if planted. I was also hopeful that it will provide a tree-lined walking-avenue for pedestrians.

But alas, I was proven wrong!

With elections a couple of months away, the 5-year-pending work did get a push as a 'shining-opportunity'. However, picture-5 clearly shows that the improvement itself was undone while reworking the footpath after leaving it unused (without planting trees) for over 5 years.

Picture-6 also shows a rework of breaking the made-footpath in order to 'embed drain-pipes below it'. Perhaps a result of an inadequate design then or it was forgotten 5 years ago due to lack of inspection checks.

Do you know cost of rework?

Can you now calculate COPQ (Cost-Of-Poor-Quality) of Poor-Design that results in such rework?: Cost of extra labor & extra material (as can be seen in picture-7). Surprising that the old stones were not recycled forcing extra mining. Perhaps the regulatory authorities did not know that excessive mining is akin to raping the planet.

Other costs are cost of delays causing inconvenience, accidents², traffic jams, etc. It's typically a different Indian-story that the newly made-up 'foot-path' is creatively used as a 'scooter-path' (see picture-8). Now the traffic-police doesn't enter the 'path-zone' for penal action in 'municipal-jurisdiction'.

Apart from COPQ as above, issue of survival of saplings itself (if at all planted somewhere by the side) stays doubtful like in past. It goes without saying that cost to the planet and people as a result of inadequate tree-cover is intangible.

Now you may know relevance of the Dig-Dig-Dig Fill-Fill-Fill joke above!

The tangible and intangible impact of such 'rework-factories' that keep repeating rework due to sick-designs, sick-planning, sick-administration, sick-shoddy quality-of-work is insurmountable !!

It is like someone breaking your window-glass for fun. 
You change it for fun. 
Glass-factories profit on this break-make game and make fun. 

Or it's like making a shoddy road. 
You drive on it to rub tyres and enjoy the fun. 
Tyre-factories enjoy the fun as a bye-product of this rub-on-road game. 

Main fun-product is profiteering from road-construction contracts. The vicious cycle of costly 'Dig-Fill' and 'Break-Make' game goes on pushing public to experience death daily.

What is the solution?

Why should the 'sick' people responsible for this not be held accountable by slapping a Rework-Tax on them equivalent to at least the tangible part of COPQ

Research shows that such COPQ that gets embedded in a typical project cost work out to not less than 30%. In other words, there is a profit-potential of at least 30% if sick-work-rework chain is broken. An answer to this chaos until of course you add more tips and thoughts to this, is installing Kaizen-culture and penalizing indisciplined shoddy work with a sense-of-urgency.

Let us exercise our choice to engage in improvement culture. Let us not allow above kind of 'sickness' to be reflected in our own work and workplace !!!


Footnote-1, Mistake-proofing is called as Pokayoke in Kaizen parlance
Footnote-2, Accidents due to dirty-dagerous-difficult (3-D) situations

Sunday, 28 July 2013

Deity is in the eyes of the beholder

Sometime ago I received a divinely-beautiful picture on social media. It was an idol of 'Lord-Shiva' in the backdrop of Sun. 

Deity is in the eyes of the beholder !!

This is what I murmured on looking at it instead of "Beauty is in the eyes of the beholder" as they often say!

I also 'read' the picture as... 
Isn't it possible to embrace even Sun if One-believes-in-Self as an infinitely decimated part of the super power though! Of course, at the same time one must not abuse the beauty of the Nature-God!

Else as another picture depicts, 'God-Shiva', The-Supreme Generator-Operator of the Universe-and-the-Nature won't take much time to switch-her-role to be 'Deity-Shankar': The-Supreme-Destructor !



What Moral-tips one may draw from so-called 'natural' calamities & devastations therefrom?

1/ Let's not push God-Shiva to be Deity-Shankar.

2/ G-O-D, The Generator-Operator-Destructor, The Universal-Energy is omni-present and  holistically well-balanced in and around the beauty of The-Nature itself and its creations rather than being concentrated in an idol.

3/ An idol itself will be helpless if we contribute in imbalancing the Nature by involving in unnatural and wasteful human activities.

4/ We ourselves must take care of both The-Self as well as the beauty of The-Nature-God rather than being under the influence of blind-faith that S/He is there to cure us of any of our own mis-doings.

Monday, 13 May 2013

ABCD of India Shining

In India it takes ABCD to gather a crowd!
May be E, F, and ...., Z can be added to it!!

A, for an Accident or Crisis.
B, for Bollywood (counter part of Hollywood).
C, for Cricket.
D, for Divine Discourses.
E, for Emotions. India runs on Emotions or rather ruins on Emotionalism.
F, for Fraudulent Politics that juices the country.

While I take these contexts one-by-one in separate blogposts, the context of this post is the misuse of accidents or crises to derive political mileage.

Whenever there is an accident or a crisis like say fire, suddenly you will see crowd appearing from nowhere. Even police can't control them.

If the crisis has political implications, then in addition to the public, suddenly you will find political (mega-mini) leaders of all (mega-mini) parties appearing from thin air! Along with their bhaldaar and chopdaars, they crowd the site surrounding the diseased or aggrieved fighting for survival, making job of rescue and medical teams more than difficult.

Be it a Terror-attack, a major 'Drought', a 'December-2012' kind rape-case or a '4-year old Seoni rape-victim dying in Nagpur', sometimes you will find well-protected mega-mini political-leaders ('mega' surrounded by commandos, 'mini' by police) crowding newspapers with pictures or news of being 'in-touch' with the sites on phone or remotely (from a helicopter).

Crisis or otherwise, being 'in-touch' from 'ivory towers'; through self-portraits in advertisements at the cost of Govt or Semi-Govt arms or through sponsored birthday hoardings, is what most smart Indian political leaders rarely ignore doing.

Other day a cartoon aptly conveyed how a politician certified that Mumbai roads were free-of-potholes. "Citizens seem to take authorities for a ride by unwanted hue-n-cry. I have myself assessed roads from a helicopter-ride across the city", he assured.

What is the objective of being 'in-touch'?

Commonsensically it is to exhibit sympathy to the aggreived! 

But actually it's the vested interests of being 'seen-shining' as its side-benefits (rather main-benefits)! The objective is to 'shine' in front of the vote bank and create opportunities to juice the country in future!!

History shows that rarely the political 'shining' has helped the aggreived in past.

What is desired?

Time and again it is proved that a crisis is a result of a small abnormality ignored as being trivial one. A big fire begins at a small ignored spark. 'Kargil' happened because of ignorance of many such so-called 'small' intrusions as 'signals' over the years!

In other words or in language of 'Safety-Maintenance-Pyramid' of Kaizen (the Japanese improvement) philosophy, every big fire (or a crisis before it's arrival) gives out over-300 number off small-signals in various forms or shapes over a period of time. The signals could be in terms of abnormal practices such as say an ignored spark-prone loose electrical connection, a smoke from a littered cigarette-butt or from a hot-iron left 'ON' inadvertently while pressing clothes, etc.

The small signals in rape-cases such as Mumbai-rape or Delhi-rape actually existed there in the form of complaints about abnormal behaviors or non-cognizable-offence/s (N/C/Os) involving some of the accused. The signals were also there in the form of ill-reputation concerning the involved place such as Shakti-mills-compound in case of Mumbai-rape. Most such signals might have gone unregistered or got ignored by corresponding agencies (be it Govt or Non-government).

My point in question is, isn't there a-way-or-will, political or otherwise, that can be re-directed to speedily remove bottlenecks that hinder fast-track action on seed-stage-signals to crimes rather more forcefully than fast-track postmortems of crimes themselves?

The objective being to consistently coordinate and follow-up with them and enable them for appropriate and speedy actions so that such so-called 'small' offences are prevented from recurring or rather from occurring. Thereby up-rooting a probable-potential crisis at seed-stage itself is actually a sign of being proactive.

I know it is as difficult as convincing one's spouse to take that extra care at so-called 'trivial-spark' stage itself. Very few in millions do believe in importance of being proactive or preventive. May be it's beyond the capacity & capability of some to visualize a 'probable-fire' until it's actually seen with their own eyes.

Conventionally evidence is necessary as the basis of conviction. Rightly so. Crime like a rape however is evident and hence is easier to prove than an intention to do so or than a typical harassment that over a period of time might grow into a rape.

Here comes the role of leaders to 'foresee' what others can't even 'see'. Not only they should enable law-enforcers to push corresponding powerful laws &/or regulations but also enable speeding up tough actions on offences at their so-called 'small' (the spark) stage itself.

Unfortunately, political leaders seem to do exactly the reverse. They 'shine' on wrong count exhibiting 'sense-of-urgency' to save their own skin and that of their criminal political-kith-n-kins at times even by passing ordinances in parliament as done in past to neutralize even supreme court judgements.

It's time now for good people-in-power in particular to 'shine-brighter-n-faster'. They need to enable each other in their network in right direction that of preventing such 'sparks' from flaring into 'crime-fires' or full grown crimes.

Leaving no stones un-turned to appreciate its percentage-elimination at root-cause level rather than appreciating in terms of reduction of the base i.e. the booked N/C/Os itself or in terms of 'conviction rates', etc. as metrics of performance will actually promote attitude of and actions towards prevention of crimes. Thereby the fire-fighting and hence routine workload will reduce as also the cry for extra manpower and other resources for the same.

Smaller countries like Japan, Singapore, Israel and even some Gulf countries have administered such proactivity successfully. We can do it too if selfish motives at individual level to begin with are out of the way.

Skin-saving metrics such as 'base-reduction' otherwise do discourage booking of an offence itself, be it cognizable or N/C/O. Such under-counting is analogous to 'pushing problems under the carpet'. Not to forget, problems do have a nasty habit of surfacing exactly at wrong time making their administration very stressful and strained.

So being politician-like 'in-touch' after-the-crisis also is surely a welcome step but only after performing more important and apparently non-urgent act that of being seriously 'in-touch' to enable elimination of 'sparks' of 'potential crises'.

Earlier and faster such 'prevention-better-than-cure' wisdom dawns, faster will the nation be saved of potential costs/losses (in terms of 'Kargils in-the-making' such as 'Ladakh', 'Arunachal', etc.) on-the-border and (law-and-order issues such as rape, illegal and unauthorized activities growing beyond control) inside-the-border.

With such an approach, not only will it reduce reactive workload on all concerned but also help leaders in earning goodwill of citizens in the long-run. We all know that it's very difficult to forget good leaders as also it's almost impossible to forget bad leaders.

If it's so simple and obvious then why doesn't it happen the desired-way?

Because, either it is not as easy to practice as simplistic it sounds or I am too poor to understand level of the complexity the politicians have taken political economics to.

Recently I came across a couple of cartoons in DNA. One (Courtesy Urban Dictionary) showed our politicians acting as childish and stubborn; rejecting commonsense in favor of self-interest regardless of consequences.

The other showing a senior politician advising his colleagues (over a court's verdict on a scam): "Make stories, concoct confusion, create doubts... Haven't you seen the court has given benefit of doubt to Sajjan Kumar?"

In corporate life I came across four kinds of workplaces.

1/ One, where some people 'create' crises and some others try to fight them out.
2/ Two, places where everybody fights crises with some wondering about it's source.
3/ In the third kind, both roles are played by same people.
4/ Fourth-one is very rare Proactive-one, where everybody is in a sense-of-urgency to fight crises although hardly any may exist.

Characteristics of fourth kind of workplace are scattered around in this post itself. A smart reader may find them easily.

In first two kinds of workplaces, the sources of crises can get controlled sometime or the other. Third type is most dangerous because detection itself is a big challenge.

In the first three types there is a drought of leadership, will-power and sense-of-urgency to be 'in-touch' with the reality until it bites the concerned themselves.

Before it eventually does, I hope all including (myself and) people-in-power in particular aim their acts at being the fourth-one for My-India to be really shining and shining faster!


Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post via social media.

That's How Morons Work 
Functional-Aesthetics 
WOW Work-Culture: By Telling or Selling 
Take Habits For A Ride 
Make It Simpler, Rest Will Follow 
How To Make A Difference 
A Ride To Hell 
Make checklists your friends  
Drove To Hell ... Almost ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
Suggestions On-Sale, None-To-Buy 
Technology in-place, security dis-placed 
Succession-Plans In Fast Lane!  
Prevention: The Best Cure! ... Is it really so? 
How Many Times Do You Wash Hands 
What You See Isn't What's Made 
Am I 'Short-sighted' or 'Long-sighted'?  
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings 
Are You Good If Others Are Bad?

Tuesday, 22 January 2013

Prevention: The Best Cure! ... Is it really so?


Can cigarette butts start (bush) fires?

A study at the University of Technology Sydney (UTS) provided solid proof. The laboratory trials found cigarette butts ignited the hay in 33% of cases under combination of a certain conditions: wind speed, fuel moisture and the degree of contact between the fuel bed and combustion area of the cigarette. During the survey, 426 cigarette butts were collected in a 60 square meter area.

Now can you say which one of such abandoned butts might contribute to 33% that cause fires?

Can dangerous road conditions cause accident-deaths?

Washington Post (dataflurry.com Jul 22nd 2009) published an estimate that over 22,000 of the 42,000 people that die each year in USA from automobile accidents (i.e. over 50% deaths) occur because of dangerous road conditions such as potholes, fading lane-line-markings, missing road-signs, and debris that gathers on roadways, hazardous highways, narrow roads, etc. Rest deaths are caused by driving under the influence of alcohol, speeding excessively, and even neglecting wearing a seat-belt.

Now can you say which one of those narrow roads or potholes (see picture) is a potential death trap?

Worldwide an estimated 200 to 300 million malaria infections occur each year with 2 to 3 million deaths. A person gets malaria from the bite of an infected female mosquito.

Now can one guard oneself from an infected female mosquito?

One may find it difficult to find answers to such questions as: Which female mosquito is infected? and Which one of those will bite? and Which one of those bites might cause malaria?

In other words, it is difficult to know which one or more of the typical abnormalities in daily life might strike you in the form of a crisis or a disaster and when so. What is most likely is 1-in-every-300-abnormalities of similar nature might strike you sometime if one goes by the '1-30-300 Safety-Maintenance-Pyramid' of Kaizen¹. And when it strikes, it does bring with it corresponding intangible as well as colossal tangible losses or costs called as 'Costs-of-Quality' in Kaizen¹ parlance.

In that case isn't it wiser to take more-care every-time one is confronted with 'signals' of such abnormalities in 'seed' stage?

- It may be a municipality possibly doubly-caring to look for causes of cracks before they turn into cracks that then graduate into moon-ly-craters. Expecting municipality to be prompt for the benefit of tax-paying customer sounds difficult though!
- It may be a driver/rider doubly-caring not to speed-up in order to prevent getting trapped into a crater.
- It may be a police strictly dealing with a 'No-Entry' violator or a petty thief. 
- It may be a caring mother/warden cautioning (although at the cost of sounding irritating) her child/ward of 'signals' or to look right-n-left for vehicles before crossing roads.
- It may be a caring mother serving 'boiled-water' for drinking or
- It may be a caring father ensuring actions such as 'no-open-gutters' or spraying mosquito repellent in/around house.

Isn't it wiser to take care of (recognise) those who take care of 'seeds' as above.

Wise are those who do and those who know 'when' to overlook 'which' of the 300-abnormalities and 'how'?

Overlooking does not mean ignoring the abnormalities. 'How' part is supposed to address the means i.e. to know 'what' care should be taken with 'how much' risk while overlooking the chosen ones. Sometimes decisions are needed to be taken with calculated² risks if facts and figures are available in time. It's like  making decisions by 'wearing a helmet'. Sometimes it's with ³judgmental-helmet particularly in emergencies.

In absence of being wiser, an over-confident fellow must get ready to 'fall again-n-again' like Mr-Foolhardy and keep endlessly hoping to get 'cured' of the resultant crisis under someone else's 'paid-intensive-care': The 'Costs-of-Quality' for self as well as for her customer in case of a business-delivery.

That's the theme under exploratory care of this blog: Prevention-Is-The-Best-Cure! Or Care-Is-The-Best-Cure!

Keeping fingers crossed hoping that the mission proceeds in right direction!


Footnote-1, Kaizen is the continual  improvement philosophy (or science or culture) that provides ways-&-means to manage both the prevention of crises as well as quick relief from crises. The ways-&-means are composed of a judicious balance of both the intrinsic motivation (typical eastern-approach) as well as extrinsic motivation such as carrot-&-stick (typical western-approach) where needed.

Footnote-2, FMEA is a Kaizen-tool that gives a calculated number to the risks called as Risk-Priority-Number (RPN).  

 Footnote-3,  For analytical and judgmental tools to make a decision refer, book "World-Of-Kaizen: A Total Quality Culture For Survival" Authored by Shyam Talawadekar.