Aesthetics Spills-Over Function, Want Spills-Over Need (Part-2)

While I was forced to challenge aesthetic-design of the cup in Part-1 of this blogpost, incidentally I was heading to conduct a workshop on Value: Value-Engineering and Value-Analysis.

Value-Engineering And Value-Analysis

On one hand, increased cost to deliver same-or-reduced benefits-or-function in an offering implies that the value is reduced. On the other hand, offering the same-or-enhanced benefit/s-or-function/s at a reduced total cost to customer or end consumer means value is increased.

Making improvements with realisation of this re-actively (i.e. after the design is already in commercial use creating trouble for customer) though is about the concept of value-analysis. Realizing this proactively (i.e. making all-round improvements while testing the design itself keeping customer in the loop adequately) is about value-engineering.

Modifying the design of the cup after a customer faces difficulties (as in Part-1 of this blogpost) is about value-analysis. Launching an offering with well-tested trouble-free design by listening to unspoken voice-of-customer and the impact of the design on ecology is about the concept of value-engineering.

Both lead to enhanced value but the later generates more value by preempting the costs that otherwise tangibly incur in case of the former. The round shaped cup for instance preempts the COPQ (Cost-Of-Poor-Quality) incurred by the square-cup design (as in Part-1 of this blogpost).

Look at the shape of the ice-cream glass in the picture. It's an example of value-engineered judicious balance of the aesthetics-with-function. The value created in terms of the aesthetic shape of the glass without interfering with its function is designed-in into the offering.

Need Spills-Over Want

Function is a need: the primary requirement a customer expects an offering to serve.

Aesthetics is a want that is desire-based and is actually secondary requirement or in some situations even tertiary one as in case of coloring hair in VIBGYOR shades or colouring food-grains. I've seen color-coated groudnuts especially in some parts of Gujarat!

A judicious balance of 'needs' and 'wants' is the need-of-the-hour. Rather eco-friendly design of the offerings revolving purely around basic-or-primary 'needs' is actually the 'Survival-Need' of the warming-planet itself.

Most costs to the customer, society, and the planet get designed-in due to inadequate designs of products, services, processes, policies, etc.

So designers and leaders should value the value-engineering more. They should promote corresponding Kaizen improvements so that need for value-analysis at the cost of the COPQ incurred by the customer gets reduced if not eliminated.

In fact they should steer their organisations towards finding and marketing the 'needs' rather than 'pushing' consumerist attitude and habits towards desire-based 'wants'. Such leaders are the real friends of the planet. Those who nurture excessive wants are in a way a burden on the planet.

Greedy-wants push-up unnecessary human activities (non-value-activities). Unnecessary human activities be those at personal level or at corporate business level lead to over-consumption of resources. Over-consumption of resources is like raping the planet if I may say so!

An Exercise

Look at the picture for self-study at a little higher level of difficulty though.

It has five different designs (1, 2, 3, 4, 5) of a nose-mask. Different designs are expected to serve different functions in different situations. You may like to attempt answering following questions:

1/ Which product-design is designed to serve what function in what situation?
2/ Which product-design can serve what function in what situation as an alternative? Justify the "how?"!
3/ In that case, which product-design offers maximum Value? Justify the "how?" with its likely COPQ?
4/ Which product-design is a case of Value-Engineering and which one is of Value-Analysis? Justify the "how?"!
5/ What kind of greed-based 'wants' make the corresponding product a necessity?
6/ What are the 'needs' in the above context? And with what alternatives can we move towards satisfying the 'needs'?

What are the lessons¹?

1/ Let's change our mindsets to value 'needs' more than 'wants' while designing products, services, processes, and policies.

2/ Let's go beyond the myopic vision of running businesses for the sake of 'profit only' as its moto! Visualize the 'profit-for-planet' by viewing life-cycles of products, services, processes, and policies as subsets of the evolving need-cycles.

3/ Unnecessary aesthetic sheen while doing so is a want that does increase unnecessary cost. Enhanced cost does force a compromise on functional quality.

4/ Desire for Wants spills-over Needs and in turn spills-over the planet.

Aesthetics Spills-Over Function, Want Spills-Over Need !

Unwanted Aesthetic-Sheen

With a desire to be seen
Maketh a Person Mean 

Hi-Cost-Lo-Function: The affair routine 
Defies the very purpose of Lean
That of making the planet Green

Footnote-1: Reader may add tips and suggestions from own experience.
Footnote-2: The recommendation under Five-S's practice in Kaizen.

Also read a few relevant blogposts hereunder:

Do You Celebrate Mean-or-Green
Functional-Aesthetics

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-1)

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-2)

Should one care for value? 

Do you exercise your choice meaningfully

What You See Isn't What's Made

You seem Reasonable if you appear Un-reasonable

Wish To Be Planet-Friendly?: Save! 

Less With More And More Gets Sore

Suggestions On-Sale, None-To-Buy

Can-changing-thoughts-change-a-nation

That's How Morons Work

Smart-Moron Who Breaks Your Glass 

WOW Work-Culture: By Telling or Selling

Eternally Happy

Eternally Happy: परमानंद

Aesthetics Spills-Over Function, Want Spills-Over Need (Part-1)

Look at cup in the picture carefully!

Can you see tea marks all along the rim? Can you guess the reason of the tea spilling over all along the rim? 

It was due to square shape of the cup that it's content tried to find it's way across the rim while trying to take a sip. In fact it spilled over my shirt since side of the square is longer than opening of the mouth. In case of a round cup however, the flow narrows down over smaller width.

As you may see, the soccer too is so shallow that cup finds it difficult to hold on to it's feet over the soccer. Cup ends up shaking as a result. 

I got delayed for my appointment due to spillage over my shirt that made me rework my 'make-up': a mini crisis!

The idiosyncratic miser in me tends to tangiblize everything specially in case of waste.

Why not? Time as also other resources are money! So the resultant COPQ (Cost-Of-Poor-Quality) of Poor-Design that resulted in such rework, that you may also be able to estimate, bring forward a few lessons.

What are the lessons¹?

1/ Designers should take care not to let unnecessary aesthetics spill over functionality unlike an interior designer for instance. In order to make a guest-room 'look' well-appointed, a poor designer doesn't allow labeling² of utility switches even if it means a guest struggling for the one s/he needs: be it a light, a fan, or hot-or-cold water-tap in a wash room. In fact, some fittings have so fancy looking designs that the user looks like a farm-fresh villager who struggles to use them.

2/ Aesthetic design short of adequate functionality may be able to generate  initial affinity towards a brand but won't be able to create brand-loyalty that is long-term. Although aesthetics may appeal emotionally, without functionality it won't be able to appeal to rationality of the buyer. S/he looses interest in the offering because it fails to deliver value that s/he was looking for.

3/ It's always a good idea to test designs in order to make them simple and user-friendly by seeking customer feedback.

4/ Merely pushing sales numbers by taking disadvantage of emotional behavior of buyer's desire to grab 'wants' is an age old marketing tactic. Marketers should reset their mindsets and refrain from such overselling.

5/ Buyers should counter marketing tactics by basing their buying decisions on rationality rather than emotionalism.

6/ Buyers should buy because 'it's good in serving their purpose' rather than because 'it's good-looking!'

The example that I began with in this blogpost looks trivial. But the message it gives is not.

In order to know the larger purpose that it serves, you may read Part-2 of this blogpost.

Footnote-1, Reader may add tips and suggestions from her own experience.
Footnote-2, This is the recommendation under Five-S's practice of Kaizen Culture.

The Business Of Businesses

It's a good idea to break from routine. 

Breaking from routine is an opportunity to learn new things.

This is particularly true when one goes on tour. 

One is forced to take various travel modes at odd times at times. That's the time secrets of various 'businesses' unfold provided the traveler looks around making powerful observations.

The other day early in the morning, commute from railway station to my destination was via a temple by the roadside. I saw a couple of people standing over a heap of flowers, garlands, etc. 

My God, they were literally brooming the God's idol!

Worth noting and mulling over is a secret that is actually no longer a secret to some: Flowers as well as God/Godesses to whom they are offered to, transmitting Devotional ‘Bhava‘ or Emotion of ‘Surrender’ and Faith, literally get mistreated. The former gets transhiped to (the planet as) garbage bin. Or it gets dumped as a waste into the sea while disposing it off along-with the latter. The pictures that one receives on whatsapp during the Ganapati or Durga festival are a testimony to this.

Here are a few more learning's that I have expressed in the form of a poetic rant.


The Business Of Businesses

धंद्या धंद्याची बात

हाती च्यायचा पेला
कामकरी निघाले धंद्याला

मस्त त्या (एका) पहाटेला

लागंताच ट्रेन प्लॅटफॉर्मला
सोडून लगेच च्यायचा-पेला

आला हमाल  लगेज उचलायला
च्याय-गरमच्याय-गरम.. बोला
ए-~कोला भजी वडा पाव.. बोला
कोकल्ला तो मधेच, ए-~कोला
मासळी बाजारातून  त्या पाय मी काढला

बरें झालें बूवा ! 

हाती च्यायचा पेला
कामकरी निघाले धंद्याला

"येणार का घोडबंदरला"
गरजला रिक्शावाला
"कुठे जाणार बोला"
दूसरा मधेच पचकला
मी, "जाणार मीटरने तर बोला"
"ओ... मी नेतो चला" 

तिसरा मधेच कण्हला
सोडताच गिरहाईकाने रिक्शाला

वाह क्या बात !! 

हाती च्यायचा पेला
कामकरी निघाले धंद्याला

ढूर्र .. र .. र .. रिक्शा निघाला
कट तेवढ्यात स्कुटरने मारला
धक्का (लागे speed breaker) बसल्या बैलाला
गाढव अधेमधेच अडकला
ट्रॅफिक जॅमच की रे झाला
घाईत नेहमीच तो पेपरवाला अन् ऑफिसवाला

डबेवाला अन् पोलिसवाला
ऐक्सिडेंटची कोणा परवा कशाला

अरे, काय चाललेयरे !!! 

हात् तीच्या , यायचाय की अजून पेला 

कामकरी तर निघाले धंद्याला

रस्ता 'साफ करवूनी' आता
रिक्शाने "मोसम" (स्पीड )मारला
दिसे एक मंदिर हायवेच्या-कडेला
वाटे पाहून ढीगभर फुल-कच-याला
नवी मुर्ती तर नाही (लावली) पूजेला ?
थांबलो क्षणिक नमस्काराला
तर देवा-देवा अरे-देवा, शॉकच बसला
लागून नवीन गिरहाईकाच्या तयारीला
झाडूने साफ करीत होता रे देवा तोमूर्तिला
धंन्द्यालाच की लावला (त्याने) तूला

क्या बात क्या बात !!!! 

हाती च्यायचा पेला
कामकरी निघाले धंद्याला

The poem refers to various businesses such as tea stalls, taxi, rickshaw, temples, etc.

What was the learning in the morning?

The picture itself raised a few questions in my mind.

1/ Shouldn't we force ourselves to rethink and to relearn the differentiation among Blind-Faith, Emotions, the Emotional Ways-&-Means of Devotion and the Rationality of rituals particularly when they are performed for the sake of rituals?

2/ Aren't there better and environmentally-friendly ways to express Devotional ‘Bhava‘ or Emotion of ‘Surrender’ and Faith (Sharanagati and Shradda) towards the supreme power?

3/ When will rational thoughts prevail over emotional ones?

Hope someone has tips, suggestions or answers to the questions such as above. The answers are the learning: A new dawn in the 'The Business Of Businesses!'

Discrimination-is-Cremation of Law-&-Order (Part-2)

Do you want to know how to Tax-Tax-Tax?

How to: Tax-Citizens, Tax-Nation, Tax-The-Planet !

Have you read this joke about two guys working for the municipality? One would dig a hole. He would dig, dig, dig. The other behind him would fill the hole. 

'Dig-Dig-Dig' followed by 'Fill-Fill-Fill'! 

A man watching the furious activity from sidelines was confused. He finally asked them what they were doing. The hole-digger replied, "Oh yes it does look funny but the guy who plants trees is sick today."

So when the tree-guy resumes his duty, rework will resume dutifully is it?

This question kept bothering the confused man.  He kept  wondering about their unique Principles-n-Practices:

Dig-Dig-Dig ! 

Fill-Fill-Fill !!

Tax-Tax-Tax !!!

Break-Break-Break !
Make-Make-Make !!
Waste-Waste-Waste !!!

What is the relevance of the rework-joke here?

The question raised in my earlier blogpost titled Discrimination-is-cremation of law-&-order: Part-1 was "Why footpath on the other side was not made-up yet?". See red-circle in picture-4 from Part-1 above.

Eventually if & when they do it, I was hopeful that the past improvement (see green-circle in picture-4) that of a ¹mistake-proof divider for saplings would be replicated on the other side. I was happy, for it would make it difficult for parked vehicles to run over saplings on the other side as well, of course if planted. I was also hopeful that it will provide a tree-lined walking-avenue for pedestrians.

But alas, I was proven wrong!

With elections a couple of months away, the 5-year-pending work did get a push as a 'shining-opportunity'. However, picture-5 clearly shows that the improvement itself was undone while reworking the footpath after leaving it unused (without planting trees) for over 5 years.

Picture-6 also shows a rework of breaking the made-footpath in order to 'embed drain-pipes below it'. Perhaps a result of an inadequate design then or it was forgotten 5 years ago due to lack of inspection checks.

Do you know cost of rework?

Can you now calculate COPQ (Cost-Of-Poor-Quality) of Poor-Design that results in such rework?: Cost of extra labor & extra material (as can be seen in picture-7). Surprising that the old stones were not recycled forcing extra mining. Perhaps the regulatory authorities did not know that excessive mining is akin to raping the planet.

Other costs are cost of delays causing inconvenience, accidents², traffic jams, etc. It's typically a different Indian-story that the newly made-up 'foot-path' is creatively used as a 'scooter-path' (see picture-8). Now the traffic-police doesn't enter the 'path-zone' for penal action in 'municipal-jurisdiction'.

Apart from COPQ as above, issue of survival of saplings itself (if at all planted somewhere by the side) stays doubtful like in past. It goes without saying that cost to the planet and people as a result of inadequate tree-cover is intangible.

Now you may know relevance of the Dig-Dig-Dig Fill-Fill-Fill joke above!

The tangible and intangible impact of such 'rework-factories' that keep repeating rework due to sick-designs, sick-planning, sick-administration, sick-shoddy quality-of-work is insurmountable !!

It is like someone breaking your window-glass for fun. 

You change it for fun. 

Glass-factories profit on this break-make game and make fun. 

Or it's like making a shoddy road. 

You drive on it to rub tyres and enjoy the fun. 

Tyre-factories enjoy the fun as a bye-product of this rub-on-road game. 

Main fun-product is profiteering from road-construction contracts. The vicious cycle of costly 'Dig-Fill' and 'Break-Make' game goes on pushing public to experience death daily.

What is the solution?

Why should the 'sick' people responsible for this not be held accountable by slapping a Rework-Tax on them equivalent to at least the tangible part of COPQ? 

Research shows that such COPQ that gets embedded in a typical project cost work out to not less than 30%. In other words, there is a profit-potential of at least 30% if sick-work-rework chain is broken. An answer to this chaos until of course you add more tips and thoughts to this, is installing Kaizen-culture and penalizing indisciplined shoddy work with a sense-of-urgency.

Let us exercise our choice to engage in improvement culture. Let us not allow above kind of 'sickness' to be reflected in our own work and workplace !!!

Footnote-1, Mistake-proofing is called as Pokayoke in Kaizen parlance
Footnote-2, Accidents due to dirty-dagerous-difficult (3-D) situations

Soon... Waste-to-Eat ! Sea-to-Drink !!

Do you fill glass 'full' as in picture-1 or fill 'half' as in picture-2 while drinking water?

Some fill it 'half' as in-2 in spite of their need being of 'full' glass. Is it a good practice?

Those who may argue this practice as leading to 'wasted efforts' of having to 'fill it again' may not be wrong. But having filled 'full' glass, 'what-if' suddenly their need changes to 'half' glass for whatever reason?

What do they do in case of such sudden reduction in 'demand' (as in corporate language)? In corporate world the surplus goes in inventory. In case of water above,  some consciously 'empty' it over a sapling. Others put it down the drain into waste.

How many times do such situations result into 'wasted water'?

What would you choose between the situation of 'wasted efforts' and one of 'wasted water'? Don't forget to justify¹ the 'why-you-chose-what' to your ownself.

Do you know that Flat residents (that are 40%), Chawls (10%) & Slums (50%) in Mumbai must shed water consumption down from 50-200 lit/capita/day (lcd) to 50! Else soon they won't have a single drop to drink although may have infinite sea-water around it to see!!!

Similar is the case with 'waste' in every other material including wasted food in plate, if any, that goes into garbage bin.

Do you know that Mumbai generates waste of 450 gcd (grams/capita/day)? It will grow to 600 gcd by year 2020!

What is the solution?

While establishing ²Kaizen-culture to find innovative solutions on a mission to achieve Zero-Waste, we use a Kaizen-technique called ²MISER in order to trigger creativity by asking MISER-questions: Merge, Improvise, Simplify, Eliminate and Reduce.

Can you do MISER in order to eliminate waste and eliminate NVAs so that work becomes Leaner, Easier, Better, Faster but at the same time needing Lesser efforts-n-resources?

In order to preempt use of Merge, Improvise, Simplify and Reduce, MISER technique begins with considering 'elimination' of a resource or a process or an activity.

Eliminate:

Can you eliminate need of a bowl and a bearer's activity by getting a dish self-served directly in the plate? Eliminated bowl reduces consumption of water and wastage of related resources.

Merge:

Can you merge two activities that can be performed by using a single resource? One may use same spoon to consume vegetable as well as dessert.

Improvise:

Can you rearrange placement of buffet food items in such a way that serving becomes easier thereby avoiding wastage due to extra activities to fetch it, spillage due to difficulties in fetching it, if any?

Simplify:

Can you simplify the menu? Now a days hosts boast of a wider variety of menu numbering over a couple of dozen items with funkier names that confuse guests. They forget that too much choice spoils and promotes waste.

Reduce by Reuse-Recover-Recycle (3R):

Can you reduce consumption of resources by 3R-technique? 

Can you reduce size of water glass for instance to half as in picture-3? This will reduce consumption of water mistake-proofingly: The Pokayoke practice as called in Kaizen. This also promotes a component of JIT (Just-In-Time) lean-practice of consuming 'just' the amount needed.

Reuse: Whereall can you 'reuse' instead of 'use-n-throw' practice that generates waste and disposal concerns? After washing clothes, water can be reused for flushing toilets or mopping floor.

Recover: Can you recover whatever possible from a thing before discarding it as garbage and put it for some other use?

Recycle: Can you recycle it? According to the Environment Defense Fund, recycling glass instead of making it from silica sand reduces mining waste by 70%, water use by 50%, and air pollution by 20%.

So What?

"What's new in this blogpost? I have been doing such things! Recycling glass however is not in my hands!!"

If this thought has passed your mind then do force yourself to answer following question:

"Couldn't I have mined at least a couple of more opportunities within self-control to reduce any-waste in any kind of resources in last 24 hours"?: Some saving in water, electricity, fuel, paper, some wasteful activity for self-&/or-others? Nothing at all in spite of these tips? 

If 'NOTHING' then let's be assured, "Nothing at all" is going to be left on this planet!

Footnote-1: No doubt in some situations 'wasted efforts' may outweigh 'wasted water' but generally I prefer the former. The reason is, I can always produce 'efforts' whereas at least as of now no one has succeeded in 'manufacturing water'. Water is a God's creation that needs to be conserved by human efforts!

Footnote-2: Concept from books by Shyam Talawadekar 1) 'World-Of-Kaizen: A Total Quality Culture For Survival and 2) TPM-in-10-days: For Reliable and Just-In-Time Value delivery to Customer.

Discrimination-is-Cremation of Law-&-Order (Part-1)

See the picures and decide for yourself who is cremating the law.

Picture-1 & 2: A two-wheeler and a private vehicle is being towed away by RTO authorities from 'No-Parking' zone. This is a welcome move. Towing sub-contractors seem to do their duty diligently since business to them is on piece-rate basis. 

Picture-3: Vehicles of illegal businesses (three-&-four-wheelers that can be seen in red circle) are however ignored. In fact, the towing vehicle was prompt enough to 'somehow' pull a two-wheeler crammed between three-wheelers parked in the red circled zone on left of the picture.

Picture-4 gives a perspective. All the pictures were taken on same road on 19 th August at around 14.00 hours within a span of about 60 minutes.

Illegal businesses that can be seen in picture-3 (at yellow arrow mark) had actually sprung up over a couple of decades on municipality-plot reserved for a first-aid-center.

Why such discrimination of law-&-order? Why vehicles of the illegal businesses are ignored for instance in spite of being parked in 'No-Parking' zone?

If one looks at the pictures with keen eyes many more questions might spring up that throw light on discriminatory practices. 

Why had the municipality in the first place ignored sprouting up of illegal businesses that too on their own plot?

Obviously because of their political connections that help them enjoy all the utility support including electricity, water and even emergency services such as fire-brigade at the cost of law-abiding citizens. No rules or permissions such as that required for a legal business or a legal housing complex apply there.

Why there is no tree-cover on road while compound-walls of housing societies adjacent to it are full of greenery (as in picture-1&4)?

Obviously because no one cares for trees on road. It's a no-man's land. No doubt that municipality had planted saplings but without making adequate watering-arrangement. During my evening walks I used to carry water-bottles in order to water the saplings but in vain. Haphazardly parked trucks that repeatedly ran over the saplings were the culprit. This can be seen in red-circle in picture-4. 

However later on there was an improvement as can be seen in green-circle in the same picture. You can see a mistake-proof (Pokayoke in Kaizen parlor) divider for saplings which prevents parked vehicles from running over saplings. Never-the-less there is a good action that should have actually been thought about 15-years ago. Gemba-Kaizen action there could have triggered such improvements. I had suggested this to the Municipality as a part of ALM (Advanced-Locality-Management) while counselling them but in vain.

Why footpath on one side is not made-up yet?

I may sound negative here particularly when aggregates for the footpath can be seen laid there. Actually this footpath had been lying unmade since over 5-years when the other-side was made perhaps claiming bills for measurements of both the sides then. Such mal-practices did happen in past.

I have a few such pictures taken over a decade including that of ignorance of maintenance of street-lights, corrupt officers taking bribes, etc.  

Picture-5 for instance was taken on 28 th February 2011 when there was a fire in this illegal 'business-district', more than once at that. Obviously safety rules  have been flouted there with corresponding authorities turning a blind eye to it. Even trees in the compound got burnt there.

Incidentally, I was a member of a local team that had got this road declared as 'No-Parking' one a few years ago. This was done particularly because the trucks that still get parked there are a nuisance. Early morning they race engines disturbing sleep in the residential zone. 

Not only there have been a few cases of chain-snatching from behind the trucks but also a few accidents. A senior citizen who had no option but to walk on streets due to open gutters on broken footpath had fractured her hand when she got caught between a parked truck and a moving vehicle.

What is intriguing is that corresponding bureaucrats do have authority and corresponding politicians do have power but none seem to exercise that just-in-time (JIT) i.e. at right-place at right-time in right-amount.

Let alone installing amenities such as first-aid-center or trees, obvious basic needs such as eliminating dirty-dangerous-difficult (3-D) situations on footpaths also seems to be taking back seat behind their vested interests. Face-lifting at the time of elections however is always prompt while COPQ (Cost-Of-Poor-Quality) incurred due to such criminal acts gets conveniently forgotten.

God save India and Indians!

Some Moron ! Some Great !!!

I received an apt message on whatsapp on the Independence-Day.

Loosely it means: You might have just celebrated Independence-Day and shined on the internet. You might have uploaded National-Flag on Facebook, g+, whatsapp, etc. But have you 'uploaded' it in your pocket if you spotted it 'downloaded' by someone on streets?

Thanks to the messenger Doctor Sagar.
It aroused poetry in me. Here goes the poem.

Some Moron ! Some Great !!! ...... (Click This to know what type of country do we live in and to read the poem)

Also read a few relevant blogposts hereunder: Please do consider leaving a comment or sharing this post.

Make It Simpler, Rest Will Follow 
How To Make A Difference 
Big-Be Or Bug-Be ! 
Treat Root-causes, Not Symptoms ! 
Nauseous Communication Gaps 
Do You Cleanup-After-Crisis 
Raam or Krishna-Shyam: Tell me Hey Raam! 
Will It Work Here?  
Some Moron ! Some Great !!! 
That's How Morons Work 
You seem Reasonable if you appear Un-reasonable 
Smart-Moron Who Breaks Your Glass  
WOW Work-Culture: By Telling or Selling 
Suggestions On-Sale, None-To-Buy 
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture 
Tolerate Once, Twice, Thrice? 
That's how some business partnerships work 
Taken-For-Granted ? You Deserve It !! 
Technology in-place, security dis-placed
IQ-EQ-or-SQ: What-is-more-important?
Do you know a Best-Career-Plan 
Customer or Custo-Mer?  
Experienced A Delightful Payment ! 
An Experience of Heart-and-Soul 
Less With More And More Gets Sore 
Should one care for value?  
ABCD of India Shining
Beware Of Political-Presentations 
Do You Cleanup-After-Crisis 
Hoarders Of Filthy Hoardings