Many-injured-as-escalator-in-thane-moves-in-reverse-direction.
Eight-escalators-at-thane-station-to-undergo-check-this-week. This was supposed to be in May 2018.
Five-hurt-as-thane-station-escalator-stops-moves-in-reverse-gear.
And now at the end of July 2018 I read that, each of the escalators on each of the platforms at Thane railway station don't work almost every alternate day. That's what the loksatta daily reported in July. (See the picture.)
The above news items remind me of my earlier blogpost titled 'need-basic-civic-sense-to-use-technology'!
Don't you think apart from the 'civic-sense' the service providers need a 'maintenance sense' to handle technology! They need to be sensitive to the costs associated with the poor quality of service (CoPQ) such as above.
The recurrence of the problems as above makes it obvious that problem solving needs to be to uproot the root level causes rather than mere first aid treatments.
Users and proponents of technology need to appreciate that it is just an enabler.
By itself technology can't help if we can't help ourselves by an appropriate 'civic-sense' and 'maintenance sense'!
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