Time to celebrate for Indian cricket team!
The team had completed a mission!!
India had won the 20:20 international series 2-1 against England!!!
India had won the 20:20 international series 2-1 against England!!!
The team had completed their tasks over-over-the-over, over-on-over I mean!
Forgetting their own assigned duties and tasks over-on-over, the restaurant staff however in a star hotel seemed to have got distracted by the over-on-over excellent performance of the Indian cricket team.
Most of them gathered around the TV watching the prize ceremony instead of being around customers, except a trainee female staff alone catering to a couple of tables.
Indifference of the manager and staff was strikingly noticeable especially when it was an a-la-carte day instead of a buffet dinner.
Couldn't they've been a little proactive each by a smiling eye-contact with customers! Hardly a couple of tables were occupied though!
Looking at the TV screen following in the footsteps of her leader seniors, even the trainee staff was found to be filling water in the glass or picking up yet-to-be-finished plate without the consent of the customer! A Waste!!
Can you imagine the Cost-Of-Poor-Quality (COPQ) or rather the Cost-Of-Poor-Service (COPS) of such behaviour in the industry such as Hospitality where the behaviour itself is more important along with the hard quality of course!
Staff busy watching match
Customer fetching her own batch
No one around to catch
Also read a few relevant blogposts hereunder:
Do You Force Customers To Quit
In-a-problem ? No-problem! Dwell-a-while!
Customer or Custo-Mer ?
Experienced A Delightful Payment !
An Experience of Heart-and-Soul
Do you keep curing your brand ?
A customer gets what s/he deserves: Shoddy Quality!
Listen to iceberg of VOC to acquire customers
Less With More And More Gets Sore
Should one care for value ?
Can-changing-thoughts-change-a-nation
Ridiculous Poison-culture versus Maverick Kaizen-culture
Tolerate Once, Twice, Thrice?
The Business Of Businesses
That's how some business partnerships work
Taken-For-Granted ? You Deserve It !!
Strategise To Achieve Targets Daily
Does recognition really matter
That's How Morons Work
Simplicity Of Theory Of Relativity
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