Care-is-Cure

Mr Foolhardy slips over a banana peel. After a few steps he falls again over another banana peel. He gets up and starts walking. On seeing third banana peel he says: "Oh-My-God, now I have to fall again!!!" .... Like Foolhardy, some do love 'falling' followed by getting 'cured' reactively 'again-n-again' than taking preventive 'care'. What should the case really be?

Showing posts with label Product/market development. Show all posts

Friday, 17 July 2020

Appraisal or Prevention! What's better?

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In-process inspection inside a company is typically a 'cost of appraisal' for the company. Is the same true for a supplier, f...

Thursday, 5 December 2013

Doesn't Matter Who Wins As Long As Customer Wins

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There are n-number of comparisons in the market between Apple and Samsung fighting neck-to-neck for market-leadership position. Recently I c...

Saturday, 20 April 2013

A customer gets what s/he deserves: Shoddy Quality!

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A Customer Complaint made to a reputed taxi service in Mumbai was: 1/ The taxi booked was not found until few minutes after the appointed ...

Saturday, 2 March 2013

Customer or Custo-Mer?

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That's what one is sometimes forced to say in Marathi: Custo-Mer. Those who know Marathi (language of Maharashtra state in INDIA) kn...

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Tuesday, 22 January 2013

Do you keep curing your brand?

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I requested telephone company to shift one of my landlines to my old house. It took one week for them to respond. On 'the' day of...

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Shyam Talawadekar: Masaaki-'IMAI'-Award winning Author of over a dozen books on Lean including World-Of-Kaizen! Corporate-Coach! Keynote Speaker! Ex-Director of Cummins Filters Ltd!

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