Care-is-Cure

Mr Foolhardy slips over a banana peel. After a few steps he falls again over another banana peel. He gets up and starts walking. On seeing third banana peel he says: "Oh-My-God, now I have to fall again!!!" .... Like Foolhardy, some do love 'falling' followed by getting 'cured' reactively 'again-n-again' than taking preventive 'care'. What should the case really be?

Showing posts with label Penetration. Show all posts
Showing posts with label Penetration. Show all posts
Sunday, 10 March 2013

Who comes first: Current customer or New customer?

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Sometimes companies tend to forget remedying 'lost sales' in the 'current-market-current-product-current-customer' quadrant...
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Shyam Talawadekar
Masaaki-'IMAI'-Award winning Author of over a dozen books on Lean including World-Of-Kaizen! Corporate-Coach! Keynote Speaker! Ex-Director of Cummins Filters Ltd!
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